Spam texts

Mentor

Spam texts

We have 4 lines in our family plan. All 4 lines get spam texts. I line was billed $9.99 a month for 5 months from a 3rd party unauthorized company. I just disputed this with at&t. Currently we have unlimited texting and we want to take it off since we all have ios5 and can text for free. How do I block all texts from coming in? If I do that can I see texts from people like family, friends, etc....?
Message 1 of 5 (1,544 Views)
Mentor

Re: Spam texts

You can call 611 to put a text blocking on all lines but using data to send texts may cost more. No you will not see any new texts in your inbox or outbox cause a block was put on the usage, only your old texts. 

Message 2 of 5 (1,497 Views)
Former Community Manager
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: Spam texts

You can put a purchase blocker on each line (for free) to prevent subscription charges. Please report the spam texts so we can work to eliminate the spammers.

 

3rd Party Subscriptions & Purchase Blocker Info: http://forums.att.com/t5/Wireless-Billing/3rd-Party-Subscriptions-amp-Purchase-Blocker/td-p/3095123

 

Reporting Spam Texts: http://forums.att.com/t5/Data-Messaging-Features-Internet/Report-Spam-Text-Messages/td-p/3154731

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Message 3 of 5 (1,456 Views)

Re: Spam texts

When I report them, your spam reporting system says it's from a short code and I should reply STOP. Does this mean you will not take action against the spammers? Because if AT&T is letting random strangers add charges to my account without my permission, and taking their side against me, I am sure not gonna have warm fuzzy feelings about my AT&T account when it comes time to decide whether to renew it...
Message 4 of 5 (1,407 Views)
Former Community Manager

Re: Spam texts

I just responded to your other post here regarding spam text messages. 

 

Replying stop does not mean AT&T is not actively working to stop spammers. This is an issue that impacts all cell phone users, regardless of the carrier. 

 

Reporting spam messages and checking your monthly statement are the most important things you can do to help prevent spammers from impacting your account. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 5 of 5 (1,385 Views)
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