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Posted May 20, 2012
9:08:39 PM
Spam texts
We have 4 lines in our family plan. All 4 lines get spam texts. I line was billed $9.99 a month for 5 months from a 3rd party unauthorized company. I just disputed this with at&t. Currently we have unlimited texting and we want to take it off since we all have ios5 and can text for free. How do I block all texts from coming in? If I do that can I see texts from people like family, friends, etc....?
We have 4 lines in our family plan. All 4 lines get spam texts. I line was billed $9.99 a month for 5 months from a 3rd party unauthorized company. I just disputed this with at&t. Currently we have unlimited texting and we want to take it off since we all have ios5 and can text for free. How do I block all texts from coming in? If I do that can I see texts from people like family, friends, etc....?
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May 31, 2012 7:11:10 AM
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Former Community Manager

You can put a purchase blocker on each line (for free) to prevent subscription charges. Please report the spam texts so we can work to eliminate the spammers.

 

3rd Party Subscriptions & Purchase Blocker Info: http://forums.att.com/t5/Wireless-Billing/3rd-Party-Subscriptions-amp-Purchase-Blocker/td-p/3095123

 

Reporting Spam Texts: http://forums.att.com/t5/Data-Messaging-Features-Internet/Report-Spam-Text-Messages/td-p/3154731

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Spam texts

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May 26, 2012 10:22:23 PM
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You can call 611 to put a text blocking on all lines but using data to send texts may cost more. No you will not see any new texts in your inbox or outbox cause a block was put on the usage, only your old texts. 

You can call 611 to put a text blocking on all lines but using data to send texts may cost more. No you will not see any new texts in your inbox or outbox cause a block was put on the usage, only your old texts. 

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May 31, 2012 7:11:10 AM
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Former Community Manager

You can put a purchase blocker on each line (for free) to prevent subscription charges. Please report the spam texts so we can work to eliminate the spammers.

 

3rd Party Subscriptions & Purchase Blocker Info: http://forums.att.com/t5/Wireless-Billing/3rd-Party-Subscriptions-amp-Purchase-Blocker/td-p/3095123

 

Reporting Spam Texts: http://forums.att.com/t5/Data-Messaging-Features-Internet/Report-Spam-Text-Messages/td-p/3154731

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

You can put a purchase blocker on each line (for free) to prevent subscription charges. Please report the spam texts so we can work to eliminate the spammers.

 

3rd Party Subscriptions & Purchase Blocker Info: http://forums.att.com/t5/Wireless-Billing/3rd-Party-Subscriptions-amp-Purchase-Blocker/td-p/3095123

 

Reporting Spam Texts: http://forums.att.com/t5/Data-Messaging-Features-Internet/Report-Spam-Text-Messages/td-p/3154731

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Spam texts

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Jun 3, 2012 11:17:09 AM
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When I report them, your spam reporting system says it's from a short code and I should reply STOP. Does this mean you will not take action against the spammers? Because if AT&T is letting random strangers add charges to my account without my permission, and taking their side against me, I am sure not gonna have warm fuzzy feelings about my AT&T account when it comes time to decide whether to renew it...
When I report them, your spam reporting system says it's from a short code and I should reply STOP. Does this mean you will not take action against the spammers? Because if AT&T is letting random strangers add charges to my account without my permission, and taking their side against me, I am sure not gonna have warm fuzzy feelings about my AT&T account when it comes time to decide whether to renew it...

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Jun 4, 2012 8:27:13 AM
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I just responded to your other post here regarding spam text messages. 

 

Replying stop does not mean AT&T is not actively working to stop spammers. This is an issue that impacts all cell phone users, regardless of the carrier. 

 

Reporting spam messages and checking your monthly statement are the most important things you can do to help prevent spammers from impacting your account. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I just responded to your other post here regarding spam text messages. 

 

Replying stop does not mean AT&T is not actively working to stop spammers. This is an issue that impacts all cell phone users, regardless of the carrier. 

 

Reporting spam messages and checking your monthly statement are the most important things you can do to help prevent spammers from impacting your account. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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