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    Posted Nov 7, 2012
    7:05:40 PM
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    Searching for Service ALWAYS

    My phone is always searching for service....  I am so tired of not having a reliable phone..  Does anyone know what to do for this?  I am tied to a contract for another 6 months...

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    Nov 20, 2012 10:25:56 AM
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    @bonnielaber, do you have the issue just at home, or does it occur in all locations? Sounds like you've had this phone for 18 months. Have you had the problem since getting the phone? 

     

    If the problem is in your home only, then you may benefit from a microcell: http://www.att.com/esupport/article.jsp?sid=KB95597#fbid=vHiROW4c98R

     

    http://www.att.com/esupport/article.jsp?sid=KB409365#fbid=vHiROW4c98R

     

    If it is the phone, which you can test by following @wilcre instructions, and your phone is less than a year old, visit http://www.att.com/esupport/article.jsp?sid=55020#fbid=vHiROW4c98R

     

    Otherwise, you may be eligible for early upgrade: http://www.att.com/esupport/article.jsp?sid=KB114184&_requestid=243449#fbid=vHiROW4c98R

     

    http://www.att.com/esupport/article.jsp?sid=52345#fbid=vHiROW4c98R

     

    Hope this helps! 


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    Searching for Service ALWAYS

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    Nov 7, 2012 7:59:08 PM
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    Try your simcard in another phone and see if the issue follows the simcard, you could also try a different simcard in your phone to see if the issue can be duplicated on your phone, if your simcard works in another phone but a different AT&T simcard does not work in yours then it is the phone, if the opposite happens then it is your simcard, so 1 of 2 things would have to be done change out the simcard or file a warranty/insurance claim for the phone.

    Knight Rider Rules.gif


    AT&T's return policy has changed effective 10/07/12.  You have 14 days to return the device & cxl without a ETF.  Policy info HERE.



    Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

    When the going gets rough, hide in a pillow fort and pretend you don't exist.

    Re: Searching for Service ALWAYS

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    Nov 19, 2012 6:57:27 AM
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    Do you mean your upgrade eligibility is in 6 months or your contract end date is in 6 months? If it's your contract end date you may be ready for an upgrade.
    In any case, this is a situation where a call to 611 should be helpful.

    Re: Searching for Service ALWAYS

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    Nov 20, 2012 10:25:56 AM
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    @bonnielaber, do you have the issue just at home, or does it occur in all locations? Sounds like you've had this phone for 18 months. Have you had the problem since getting the phone? 

     

    If the problem is in your home only, then you may benefit from a microcell: http://www.att.com/esupport/article.jsp?sid=KB95597#fbid=vHiROW4c98R

     

    http://www.att.com/esupport/article.jsp?sid=KB409365#fbid=vHiROW4c98R

     

    If it is the phone, which you can test by following @wilcre instructions, and your phone is less than a year old, visit http://www.att.com/esupport/article.jsp?sid=55020#fbid=vHiROW4c98R

     

    Otherwise, you may be eligible for early upgrade: http://www.att.com/esupport/article.jsp?sid=KB114184&_requestid=243449#fbid=vHiROW4c98R

     

    http://www.att.com/esupport/article.jsp?sid=52345#fbid=vHiROW4c98R

     

    Hope this helps! 


    Rethink Possible

    For account specific help, please send a private message to ATTCustomerCare

    Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

    *I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

    Re: Searching for Service ALWAYS

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    Nov 20, 2012 11:19:35 AM
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    How do you test your phone?

     

    I think there are giant mushrooms. That visit earth in intergalactic spaceships,spying on us.

    Re: Searching for Service ALWAYS

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    Nov 20, 2012 1:33:13 PM
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    Swap simcards with another phone and see if the issue follows you or stay with your phone.

    Knight Rider Rules.gif


    AT&T's return policy has changed effective 10/07/12.  You have 14 days to return the device & cxl without a ETF.  Policy info HERE.



    Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

    When the going gets rough, hide in a pillow fort and pretend you don't exist.

    Re: Searching for Service ALWAYS

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