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Samsung s8 plus advanced messaging problem

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Samsung s8 plus advanced messaging problem

While text messaging a friend on AT&T, the notification of when a person is typing goes over your last message received making it impossible to read while someone else is typing....this becomes particularly annoying during a group message. Please fix this problem.
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Message 1 of 9
Administrator

Re: Samsung s8 plus advanced messaging problem

Hello @Shanobuff,

 

Thanks for posting to the Community Forums! I know how awesome Advanced Messaging can be, and wouldn’t want for you to miss out on enjoying it. I’d be more than happy to assist you with this.

 

I would first recommend trying to turn off Advanced Messaging and restarting the device. After the phone boots back up, turn Advanced Messaging back on and restart it one more time. To access, Advanced Messaging go to the Messages App > Select the 3 dots > Settings > Advanced Messaging > Off/On.

 

I also suggest checking your software to make sure it’s the latest version. If it isn’t up-to-date, some features may not work as they should. You can do this by selecting Tutorials > Device Topics > System & storage > Software update > Update & verify software. Once there, you will be able to update if necessary.

 

I hope you found this information useful. Have a great rest of your day!

 

Jordan, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 9
Tutor

Re: Samsung s8 plus advanced messaging problem

This did not fix the problem. I know other people with this same phone with AT&T and they have the same problem. I know people with the lg phones and AT&Tand they have no issues.
Message 3 of 9
Administrator

Re: Samsung s8 plus advanced messaging problem

Hello @Shanobuff,

 

I’m sorry to hear the previously provided steps didn’t help resolve the issue. We can try a factory reset to get this taken care of.

 

This can be done using our Device Support Tool. Once there, select your device then View all solutions > Troubleshooting > Reset Device. Be aware, factory resets will erase all your personal data. It is best to backup your information before proceeding with the reset.

 

To backup the device, I would recommend using Samsung Smart Switch, this is a PC/Mac application which can backup and restore information. You will want to restore your data after the reset, if you so choose.

                                         

If this doesn’t work, the only other option would be to wait for a software update for this model of phone to patch the issue.

 

I do apologize for any inconveniences this may have caused. I hope you have a good rest of your day.

 

Jordan, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 9
Tutor

Re: Samsung s8 plus advanced messaging problem

I am not doing a factory reset on my phone...i clearly stated this is an issue on multiple Samsung S8 plus phones and not an issue with LG phones. This means it is a issue with AT&T and Samsung S8. Please look more into this issue instead of giving me a standard tech service response.

Thanks,
Shane
Message 5 of 9
Administrator

Re: Samsung s8 plus advanced messaging problem

Hello again @Shanobuff,

I completely understand not wanting to perform a factory reset on your device; this was just to try and resolve the issue immediately. The next remaining option would be to wait for a software update to patch the issue. Until then I would recommend turning Advanced Messaging off.

I’ll be sure to pass this information along the proper channels for you to make sure we can get this looked into. I apologize again for any inconveniences this may have caused. If you have any further questions, please feel free to let me know. I would be more than happy for you.

I wish you an amazing rest of your day!

Jordan, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 9
Tutor

Re: Samsung s8 plus advanced messaging problem

I am having the exact same issue and now that we are paying $849 for a freaking phone your customer service needs to IMPROVE drastically!!!!! At this PRICE point I WANT every feature this EXPENSIVE phone has to offer to work. We do not have the time nor patience to do a factory reset. I JUST recently purchased this phone less than a month ago which means it should have had the factory settings upon purchase. Answer the Question when is the update? I will be glad when the consumer begin to class action sue for your continuation of false advertising especially with known issues.
Message 7 of 9
Contributor

Re: Samsung s8 plus advanced messaging problem

[Edited to comply with Guidelines] I can say it any better.... FOR THE PRICE POINT THIS KIND OF FUNCTIONALITY NEEDS TO WORK!!

Message 8 of 9
Contributor

Re: Samsung s8 plus advanced messaging problem

I have that and a different issue. Randomly I wont receive text messages from people. No particular person, time, or carrier. I talked to AT&T and was told to reboot my phone. Like I haven't tried that, uninstalled the factory messages app, tried different ones, and a factory reset. The answer I got was to turn advanced messaging off. Great, pay 800+ for each phone, 500 a month for service and they tell my not to use a service they provide. Good job AT&T.

Message 9 of 9
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