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SMS message sent via email bounced

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SMS message sent via email bounced

When my company attempts to page me, they receive this error message via email: 

This Message was undeliverable due to the following reason: <xxxxxxxxxx@txt.att.net> has restricted SMS e-mail Please reply to <xxxxxxxxxx@txt.att.com> if you feel this message to be in error.

 

It had worked until about a month ago.  

 


Thanks! 

 

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Message 1 of 8
Administrator

Re: SMS message sent via email bounced

Hello @shalvor

Thanks for your post.

We can help you send email-to text messages. Instead of xxxx@txt.att.net, use your 10-digit wireless number followed by @mms.att.net to send a message.

Kenneth, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
Tutor

Re: SMS message sent via email bounced

Thank you.  I'm more concerned about receipt of SMS emails as that is how my company pages us out.  My error message says "xxxxxxxxxx@txt.att.net> has restricted SMS e-mail".  How can I un-restrict it?

 

Thank you again for your assistance!

 

 

Message 3 of 8
Administrator
Solution
Accepted by topic author
Accepted by shalvor
‎05-15-2019 7:02 AM

Re: SMS message sent via email bounced

Thanks for your feedback @shalvor

 

Have you tested the the email to text feature by using your 10-digit wireless number with @mms.att.net to see if the specific email can be sent?

 

You can also review our Resolve Email Issues Article for more information and details with troubleshooting your email.

 

Dwight, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 8
ACE - Professor
Solution
Accepted by topic author
Accepted by shalvor
‎05-15-2019 7:02 AM

Re: SMS message sent via email bounced

@shalvor You can use the "SMS" version of this too, just replace "MMS" with "SMS", for the email destination.  This is assuming no "MMS content" however, mostly just alpha-numeric messages, but it seems to be a more stable interface...

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 5 of 8
Tutor

Re: SMS message sent via email bounced

Thanks for the help, folks.  Very much appreciated.  

Message 6 of 8
Administrator

Re: SMS message sent via email bounced

Hello @shalvor. You're welcome. Are you getting your work email-to-text now?

Kenneth, AT&T Community


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 8
Tutor

Re: SMS message sent via email bounced

I finally got some folks at the AT&T Help Desk to assist.  It was discovered that the setting wasn't under "text messaging" in the AT&T Provisioning System, it was under "Email Gateway" in the AT&T Provisioning system.  Once she found that, she unchecked the block and my test message went through.  Thank you all again for trying to help!

 

Message 8 of 8
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