Tutor
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2 Messages
SMS Spam Coming From an Email Address: How to Report
I'm getting spam texts from email addresses. When I report those to SPAM, there's a step to provide the phone number. When I send the email address, it again asks for a phone number. Any way around this? If not, an AT&T people know who runs this program so I can request that they allow email addresses as senders in addition to phone numbers?
Thank you.
Accepted Solution
Official Solution
ATTTimCS
Employee
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420 Messages
3 years ago
Hello Community,
We've had a lot of great responses in this thread, but wanted to jump in and let you all know what we are doing to combat SPAM texts, emails, and phone calls.
We have a great website that allows you to report both spam texts from a wireless number, or from an email address. Check out our Unwanted Calls and Texts page for more information.
You can also forward text spam from a normal wireless number to 7726. Please also take a look at our CyberAware Text Spam article that goes over all you can do to help stop this annoyance.
Thanks
Tim, AT&T Community Strategy
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ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi @PatPiot,
This is a great questio, and very crucial when protecting your online information!
To report spam email addresses and their content, you may report the instance to abuse@att.net or to reportphishing@antiphishing.org , the latter being the email to the Anti Phishing Working Group.
We also have a site you can report uwanted calls and texts.
You may also forward suspicious text messages to "7726" to notify us of those as well!
To reference these methods, as well as other security tips, please visit our support article for Protecting Against Email Spam or our Fraud & Security Resources.
Thank you!
Trace, AT&T Community Specialist
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PatPiot
Tutor
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2 Messages
5 years ago
I have reported the spam text to 7726, but the issue is that when the sender is an email address rather than a phone number, the system does not recognize that and thinks the sending email address is part of a message.
So should I report spam texts to the email phishing address you provided? That phine (😁) but to make it easier on us users, having one place to report spam texts regardless of their origin would lighten our cognitive load.
Thank you.
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ATTHelp
Community Support
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231.3K Messages
5 years ago
That is correct @PatPiot.
At this point in time, that would be the best way to report it since the origin point is an email address. You can also report it to the FTC through their Complaint Assistant!
Selecting "Unwanted Telemarketing, Text, or SPAM" > Text will allow you to enter both the phone number or the short-code, if applicable, in addition to the email address.
Your suggestion to collate everything in to a single process is great, an amazing one at that, and I will definitely be passing it along to see about possible implementation. We appreciate it!
Trace, AT&T Community Specialist
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executorbrandon
Teacher
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9 Messages
5 years ago
You can block an email address on your device. Simply create a contact call it anything, add the email address only, save contact then block that contact. What we have figured out is AT&T blocks replies to certain email addresses as well. Our company has an opt out feature to remove subscribers when they reply "stop". It used to work until late 2017 then AT&T decided to block it, so now all we do is append a message to all AT&T subscribers saying "Dial 611 to Stop" which obviously costs a lot of $ when 1000+ calls per month are for this nonsense. See my post here for more info: https://forums.att.com/t5/General-Device-Support/Text-to-Email-not-working-to-stop-message-campaigns/m-p/5807854
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wendamina
Tutor
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2 Messages
5 years ago
This is happening more and more. I forward them to 7726 but it asks for the phone number. I reply with the email address the spam came from and get another automatic text from AT&T asking for the phone number.
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chargfox
Tutor
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9 Messages
5 years ago
AT&T is only interested in our money. I've been round and round the spam crap and there's always some stupid excuse. They charge you to block calls they shouldn't even allow through, and there's some excuse for why they can't stop them...but they have no problems charging you to block the . It's all about the almighty AT&T dollar.
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shannah79
Contributor
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2 Messages
5 years ago
This doesn't work, I can either link or share contact, or link. I pay way too much every month to support spam messages and calls. Boo hoo.
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garak420
Contributor
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1 Message
5 years ago
Yeah this is ridiculous, I get at least 7 of these spam messages a week. Some are phishing scams claiming to be Wells Fargo others are offers for loans. It's always different email addresses, so what will reporting them do anyway? Why can't o block all messages from unknown sources? I would rather miss random friendly message and have to dig through blocked texts instead of receiving spam everyday. I change change my number I've had for 15+ yrs but that obviously won't help
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Tzeital
Contributor
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1 Message
5 years ago
I too am getting multiple a week now. When searching for a solution, I read that Verizon has an option to block all texts from emails and web addresses. Might be time to change carriers...
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