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SMS Spam Coming From an Email Address: How to Report

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SMS Spam Coming From an Email Address: How to Report

I'm getting spam texts from email addresses. When I report those to SPAM,  there's a step to provide the phone number. When I send the email address, it again asks for a phone number. Any way around this? If not, an AT&T people know who runs this program so I can request that they allow email addresses as senders in addition to phone numbers?

 

Thank you.

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Message 1 of 6
Administrator

Re: SMS Spam Coming From an Email Address: How to Report

Hi @PatPiot

 

This is a great questio, and very crucial when protecting your online information! 

 

To report spam email addresses and their content, you may report the instance to abuse@att.net or to reportphishing@antiphishing.org , the latter being the email to the Anti Phishing Working Group. 

 

You may also forward suspicious text messages to "7726" to notify us of those as well! 

 

To reference these methods, as well as other security tips, please visit our support article for Protecting Against Email Spam or our Fraud & Security Resources

 

Thank you! 

 

Trace, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Contributor

Re: SMS Spam Coming From an Email Address: How to Report

Hi Trace-

I have reported the spam text to 7726, but the issue is that when the sender is an email address rather than a phone number, the system does not recognize that and thinks the sending email address is part of a message.

So should I report spam texts to the email phishing address you provided? That phine (😁) but to make it easier on us users, having one place to report spam texts regardless of their origin would lighten our cognitive load.

Thank you.
Message 3 of 6
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎02-22-2019 8:51 AM

Re: SMS Spam Coming From an Email Address: How to Report

That is correct @PatPiot

 

At this point in time, that would be the best way to report it since the origin point is an email address. You can also report it to the FTC through their Complaint Assistant!

 

Selecting "Unwanted Telemarketing, Text, or SPAM" > Text will allow you to enter both the phone number or the short-code, if applicable, in addition to the email address. 

 

Your suggestion to collate everything in to a single process is great, an amazing one at that, and I will definitely be passing it along to see about possible implementation. We appreciate it! 

 

Trace, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 6

Re: SMS Spam Coming From an Email Address: How to Report

You can block an email address on your device. Simply create a contact call it anything, add the email address only, save contact then block that contact.  What we have figured out is AT&T blocks replies to certain email addresses as well. Our company has an opt out feature to remove subscribers when they reply "stop". It used to work until late 2017 then AT&T decided to block it, so now all we do is append a message to all AT&T subscribers saying "Dial 611 to Stop" which obviously costs a lot of $ when 1000+ calls per month are for this nonsense. See my post here for more info: https://forums.att.com/t5/General-Device-Support/Text-to-Email-not-working-to-stop-message-campaigns...

Message 5 of 6
Contributor

Re: SMS Spam Coming From an Email Address: How to Report

This is happening more and more. I forward them to 7726 but it asks for the phone number. I reply with the email address the spam came from and get another automatic text from AT&T asking for the phone number. 

Message 6 of 6
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