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vhroks's profile

Contributor

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1 Message

Thursday, June 7th, 2018 2:05 AM

S9 ATT Advanced Messaging add every time I try to text

I turned off advanced messaging.  Now every time I try to text somone the ATT add comes up "Start Using Advanced messaging".  How do you get rid of that stupid add.  

Accepted Solution

Official Solution

Community Support

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231.4K Messages

6 years ago

Hi @vhroks,


We definitely want to get advanced text messaging working for you. It would be annoying having to constantly turn the feature on and off. I will be happy to assist you with this matter.


For any network or service issues, we have a great Troubleshoot & Resolve Tool which allows our customers to correct any device issue in a seamless and convenient way. After selecting the make and model of your device, a personalized page will be created. For a much better experience, we encourage you to login to your myAT&T account. This way, we can run tests to get this fixed.


Please let us know if this works for you. We are always happy to provide additional information. Have an amazing rest of your day!


Vanessa, AT&T Community Specialist 

Contributor

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1 Message

5 years ago

That was not a solution. How do I disable that screen? I don't want advanced messaging at all in any form.

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