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Rollover Data and Bonus Data on Mobile Share works how...?

ACE - Expert

Rollover Data and Bonus Data on Mobile Share works how...?

In regards to rollover on Mobile Share, am  I correct in thinking that:

  1. Bonus data is used first and does NOT rollover. 
  2. Plan data is used before rollover data.
  3. Only plan data rolls over to the next month.
  4. So on a 10gb plan if I have 5gb of rollover data from last month and use 11gb, this month it uses the 10gb of the plan first then 1gb of the rollover (and the 4gb of rollover from last month  does not rollover) so the next month starts with just 10gb. 

Well I wrote this is four different statements, it's actually four questions that I'm looking for confirmation of yes/no on them....

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    Message 1 of 7
    ACE - Expert
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    Accepted by topic author ACE - Expert
    Accepted by garylapointe
    ‎05-18-2016 3:02 PM

    Re: Rollover Data and Bonus Data on Mobile Share works how...?

    Data rolls over for one month only.

    So if on month one you use 5 GBs of a 10 GBs plan, you have 15 GBs to use on month 2

    Month 2 you use 11 GBs you have no rollover for month 3. The other 4 GBs do not roll over for another month.

     

     So, yeah, you got it.   

     

    (The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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    Message 2 of 7
    ACE - Expert

    Re: Rollover Data and Bonus Data on Mobile Share works how...?

    @lizdance40 so it looks like you're at agreeing with options two, three and four...

     

    What at about option one: Say I've got a 15gb plan with 5gb of bonus and I only use 4gb this month, I've got 16gb left but only 15gb rollsover, correct? 

     

     

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
    The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 3 of 7
    ACE - Expert

    Re: Rollover Data and Bonus Data on Mobile Share works how...?

    I have no bonus data experience, but per my understanding, bonus data doesn't roll over, only your plan data.

     

     

    (The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 4 of 7
    Contributor

    Re: Rollover Data and Bonus Data on Mobile Share works how...?

    If you have bonus data given to you, how long does it last. Is it just one month? Is it continuous? I don't understand the system.

    Message 5 of 7
    ACE - Professor

    Re: Rollover Data and Bonus Data on Mobile Share works how...?

    @garylapointe It depends on the bonus data and how it was offered to you.

     

    If you share the details of the bonus data, I'll try to shed some light on it.

     

    If this solved your problem, please consider marking it as the solution so that it can help others in the future. Please remember that this is a customer forum and we're all customers here and don't have access to account specific information and all of the answers we provide are through our own research, experience, or personal knowledge.

    Justin

    If this solved your problem, please consider accepting this as the solution so that it can help others in the future. Please remember that this is a customer forum and all of the answers we provide are through our own research, experience, or personal knowledge.
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 6 of 7
    ACE - Expert

    Re: Rollover Data and Bonus Data on Mobile Share works how...?

    Your bonus data is used first, then plan data, then rollover if you have any.  

     

     

    (The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 7 of 7
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