Contributor
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1 Message
Replacement phone unable to connect to internet
Replacement Att prepaid phone not connecting to internet after switching to new device, i can receive calls texts and picutre texts but no internet. Says i have 0% data left on monthly plan. (Just purchased a refill card today & account info has been updated online and i received the text monthly plan updated on replacement phone) please help ASAP
ATTHelp
Community Support
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231.2K Messages
7 years ago
Good Morning @Kortne200
I hope you are doing well. I understand your data is not working on your new phone. I will be more than happy to help you with this!
Can you please send me a private message so I will be able to look up your information? What I need is your mobile phone number, your full name, and your account number.
I will be looking for your reply so we can get your phone fixed.
Donna V, AT&T Community Specialist
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