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Posted Jun 27, 2014
2:06:57 AM
Reactivating cancelled account with unlimited data plan

I had a unlimited data plan account with AT&T before I joining a company which offered to take on my cell phone bills. The HR people told me if I ever left the company I would be able to get my same account back. However now that I am leaving the company, I found that I might not get my unlimited data account because my original account was cancelled when the company took over the AOL. 

 

Is there a way to get back my original account with unlimited data ?  Thanks

 

I had a unlimited data plan account with AT&T before I joining a company which offered to take on my cell phone bills. The HR people told me if I ever left the company I would be able to get my same account back. However now that I am leaving the company, I found that I might not get my unlimited data account because my original account was cancelled when the company took over the AOL. 

 

Is there a way to get back my original account with unlimited data ?  Thanks

 

Reactivating cancelled account with unlimited data plan

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Jun 27, 2014 3:35:24 AM
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Professor

Once unlimited data is removed from an account it cannot be restored. The feature is no longer available.

Once unlimited data is removed from an account it cannot be restored. The feature is no longer available.

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Jul 6, 2014 3:54:04 PM
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Employee

Hi @californiaUser786 

 

If your personal account has been deativated for more than 45 days, you would need to pick from one of our new plan offerings such as a Mobile Share Value plan, which may save you money based off where your line is in contract with your business. 

 

We have not offered Unlimited Data since 2010 and can't be added back to any account once it has been removed. 

 

Hope this helps. 

Hi @californiaUser786 

 

If your personal account has been deativated for more than 45 days, you would need to pick from one of our new plan offerings such as a Mobile Share Value plan, which may save you money based off where your line is in contract with your business. 

 

We have not offered Unlimited Data since 2010 and can't be added back to any account once it has been removed. 

 

Hope this helps. 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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