Prepaid unlimited package working abroad

[Fiyona]

When I was in the US I got myself the unlimited prepaid package for around 60-70$. But then due to an emergency I had to fly back to Europe for a few weeks - however I didn’t receive any phone calls on my US number anymore or messages but I am expecting important calls on that number - why isn’t it working over here - even whit WiFi ? And is there a possibility to check received calls and messages to that number from here or anywhere online ? It would be really important 

[sandblaster · Accepted solution]

Sorry, prepaid does not support international roaming other than Canada and Mexico. Your prepaid service only works in North America, not Europe.

[lizdance40]

Is your plan prepaid?  Prepaid cannot roam out if North America. 

[Fiyona]

Ohhh so that means I have to be back in America first to be able to check missed calls and messages ? ... There is no other way right ? 

[sandblaster]

Presuming you set up your voicemail and know your pin, you can check messages by calling your US number from any phone. When you get the voicemail system, hit the * key, you will then be promoted for your pin. From there you can listen to any messages.

[Fiyona]

I didn’t do that unfortunately- so there is no other way to do it from here I guess ?

Thanks a lot for ur help ! 

[Fiyona]

And is there a possibility to upgrade the prepaid package from here so I can use it from Europe using this number ? 

[lizdance40]

@Fiyona.  No.  You need a new SIM card and ATT does not ship out of the USA.