06-22-2018 11:31 AM
06-22-2018 11:31 AM
When I was in the US I got myself the unlimited prepaid package for around 60-70$. But then due to an emergency I had to fly back to Europe for a few weeks - however I didn’t receive any phone calls on my US number anymore or messages but I am expecting important calls on that number - why isn’t it working over here - even whit WiFi ? And is there a possibility to check received calls and messages to that number from here or anywhere online ? It would be really important
Solved by: Go to Solution.
06-22-2018 11:39 AM
06-22-2018 11:39 AM
Sorry, prepaid does not support international roaming other than Canada and Mexico. Your prepaid service only works in North America, not Europe.
06-22-2018 11:39 AM
06-22-2018 11:39 AM
Is your plan prepaid? Prepaid cannot roam out if North America.
06-22-2018 12:27 PM
06-22-2018 12:27 PM
Ohhh so that means I have to be back in America first to be able to check missed calls and messages ? ... There is no other way right ?
06-22-2018 1:32 PM
06-22-2018 1:32 PM
Presuming you set up your voicemail and know your pin, you can check messages by calling your US number from any phone. When you get the voicemail system, hit the * key, you will then be promoted for your pin. From there you can listen to any messages.
06-22-2018 4:21 PM
06-22-2018 4:21 PM
I didn’t do that unfortunately- so there is no other way to do it from here I guess ?
Thanks a lot for ur help !
06-22-2018 4:23 PM
06-22-2018 4:23 PM
And is there a possibility to upgrade the prepaid package from here so I can use it from Europe using this number ?
06-22-2018 4:25 PM
06-22-2018 4:25 PM
@Fiyona. No. You need a new SIM card and ATT does not ship out of the USA.
Visit these related resources
View Data Plan Help! View Data Usage Help! View AT&T PREPAID Help!