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nerobia's profile
Employee

Employee

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2 Messages

Tuesday, December 19th, 2017 8:46 PM

Possible blocked Domain

Running trail cameras that use data only to send via email photos to phones. This service has been working fine for over a year. Suddenly none of the phones on at&t are receiving from the cameras. Have had previous issues with another provider that blocked the domain of our email server. I have not been able to get ahold of the correct people within at&t to find out if our email domain has been blocked. Any help?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Community Support

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230.7K Messages

6 years ago

Good Saturday evening @nerobia,


This is a very interesting issue.  The messages are actually sent as MMS messages to your email account.  AT&T does not block outgoing emails.


Let me start by gathering some information first.  Please send a private message to @ATTCares.  In this message be sure to include the following information;


Full name:


Email Address:


Account number:


Make and model of the camera:


With this I will be able to take a look at the account, and make sure it is still provisioned correctly.  See if I can find any issues with the email address.  Research the camera, and we will go from there.


Thank you participating in the Community Forums, and have a wonderful holiday season.


Anthony, AT&T Community Specialist

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