Explore & discover

Helpful Links

Pixel Visual Voicemail and WiFi Calling not working


Pixel Visual Voicemail and WiFi Calling not working

When I try to enable WiFi Calling, I get this message: 


We can't turn on Wi-Fi Calling for your account. Think this message is a mistake? Ask the person who can make account changes to call us. 


I am also unable to turn on visual voicemail or enable my personal hotspot.

Message 1 of 3

Re: Pixel Visual Voicemail and WiFi Calling not working

Hi @Missieloo,


Thank you for reaching out to us today. We'll be delighted to assist you.


Did you purchase this device from AT&T or from Google directly? If you ported this phone in, you may need to program your device with the correct APN settings for our network


Darais, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
ACE - Sage

Re: Pixel Visual Voicemail and WiFi Calling not working

@Missieloo   Which pixel?  The original and pixel 2 will not have Wifi calling.  Pixel 2 has VoLTE .

pixel 3 has Wifi calling.  3a and 4 is inconsistent with Wifi calling.  
The built in VVM will not work.  You can download  At&t VVM and set up, which does work.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 3
Share this topic
Share this topic
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support