Contributor
•
3 Messages
Phone storage
I cannot upgrade to the new iOS because it says Documents & Data are full. But I don't store anything and clear all email regularly. What can be done?
Contributor
•
3 Messages
Accepted Solution
Official Solution
Gary L
ACE - Expert
•
16.5K Messages
8 years ago
If you go into settings->general->storage you can see which programs are using the most. You might see something that you don't use any more and can delete it.
Also, is there some music or videos that you can delete?
Video is huge, if you purchased it or recored it yourself.
If you purchased it from iTunes you can always download it again (not if it's video you recorded with the camera).
When solved / helped, please mark your question as solved by clicking "Accept solution". This helps other people to find an answer more quickly.
0
0
Jradsick
Contributor
•
3 Messages
8 years ago
0
0
Gary L
ACE - Expert
•
16.5K Messages
8 years ago
@Jradsick Did you go into settings->general->storage you can see which programs are using the most. (I'm guessing that's where you got the mail number but you didn't specifically say).
Try force-quitting all the apps (so none are running in the background) and power the phone off and power it back on and see if the frees up enough space.
0
0
Jradsick
Contributor
•
3 Messages
8 years ago
Thanks
0
0
Gary L
ACE - Expert
•
16.5K Messages
8 years ago
AWESOME!
Check on the web at your mail account and see if everything you think you deleted is gone.
Once you have only the mail you want on the web, you could delete that mail account from the phone (make sure you get the 2.9GB back) and re-add the same account back, if that mail isn't on the web it shouldn't use that space again.
0
0