Explore & discover

Helpful Links

Personal hotspot

Highlighted
Contributor

Personal hotspot

I have $65 plan Can’t activate hotspot and it only show to go to the website or call 611 and in the website have nothing about the hotspot no setup choice or anything and when I call 611 it have no choice for personal hotspot either..

 

696 Views
Message 1 of 5
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎05-24-2019 4:57 PM

Re: Personal hotspot

Hello @Mossplan8

 

Being able to using the mobile hotspot feature any day that you like is very convenient to have. Allow us to start you on the right track!

 

Please know that in order to access mobile hotspot, you would need to have a capable device and hotspot tethering that is included on your wireless plan.

 

You can review our Learn about Wireless Plans for Hotspot article for more information and details. Also you can check out available AT&T Plans for Hotspot to find the right plan that best suit your needs.

 

We hope this information helps, and have a great weekend!

 

Dwight, AT&t Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 5
Contributor

Re: Personal hotspot

To the Heads of AT&T or some that cares: 

I have been with AT&T since around 1994 through their ups and down but it to bad that the loyalty doesn’t go both ways. When I start it was AT&T then Cingular then back to AT&T. I liked it back when it was the original At&t they worked with back then. Now that they are to big now and don’t care about their customers, if they did customers would not be leaving and going to other cellphone companies. 

We have just updated to unlimited data and now I lost my personal Hotspot this is just another way for AT&T to make more money. So much for loyalty to the customer. The loyalty goes right down the toilet to the older and existing customers  but give the new customers get everything. 

 Let’s see HEADS OF AT&T CARE and REPLIES BACK with a descent Reply, I have a a lot doubt and will be surprised for a reply.  Thanks Jeff !   [edited for privacy – please do not post personal information]

 

Message 3 of 5
ACE - Expert

Re: Personal hotspot

@OldTimer61 No one from ATT will email you. Besides, posting your email address on a public forum is a bad idea unless you like spam. It is also against forum rules so it will get removed by a moderator if you don’t remove it first. Not sure why you expect a response anyway. You switched to a plan that doesn’t support hotspot. If you need hotspot, switch to a plan that does support it.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5
ACE - Sage

Re: Personal hotspot


@OldTimer61 wrote:

To the Heads of AT&T or some that cares: 

I have been with AT&T since around 1994 through their ups and down but it to bad that the loyalty doesn’t go both ways. When I start it was AT&T then Cingular then back to AT&T. I liked it back when it was the original At&t they worked with back then. Now that they are to big now and don’t care about their customers, if they did customers would not be leaving and going to other cellphone companies. 

We have just updated to unlimited data and now I lost my personal Hotspot this is just another way for AT&T to make more money. So much for loyalty to the customer. The loyalty goes right down the toilet to the older and existing customers  but give the new customers get everything. 

     Wait, isn’t this the EXACT same plan new customers get?   

 Let’s see HEADS OF AT&T CARE and REPLIES BACK with a descent Reply, I have a a lot doubt and will be surprised for a reply. Thanks Jeff !  

       This is a customer populated, community forum, with light moderation.   You may not get a reply from AT&T.  And if you do, I can guess the formula response will be to direct you to the plans which tell you which have hotspot use.  With lots of platitudes, as that’s how they make you feel better about saying, “this is how we do it”.   

 


     So pay the extra $30 for the next higher plan.  That’s $30 total, not $30 for every line.  

Just so it’s clear, your complaint is that AT&T has 2 different plans and the higher priced one allows limited hotspot use, but you got the cheaper plan.   The cheaper plan limits your unlimited data to the one device only.   

    Can you tell me which carrier doesn’t charge more for limited hot spot use?  ( Answer: they all do )

Verizon, T-mobile, Sprint and all the little carriers who are just reselling the big 4 service and reprioritize you behind the major carriers.  

      We should mention Verizon, who still has users on the old legacy plan, which had no caps or throttles.   Aside from it not being offered in the past 7 years, let’s talk about it . . .  The plan did not allow hotspot use, but you could add it for $30 per line (total of $60 per line)  In 2015 Verizon abruptly raised the price $20 per line.  (Total now of $80 per line).  This is in addition to the plan price and text package as no text was included and voice calls were limited.  One user complained he was paying Verizon almost $300 a month for a single line plan and one phone installment.

      So how is your bill for how many lines?   

 

     

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 5
Share this topic
Share this topic
Find the best data plan for you. View Data Plan Help!
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support