Tutor
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2 Messages
Onstar and a unified AT&T bill
Apparently I am unable to add my vehicle to my mobile share account because I have a unified bill. I would have to first de-unify my bill, wait 10 days then add the vehicle, then wait 10 days again and call and unify my bill. Sorry AT&T but I'm not jumping through that many hoops to pay an extra $120 per year. I was willing to pay for the convenience but that process eliminates the convenience so I'll just turn my phone into a hotspot if I need to.
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ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
AT&T Social Media Manager
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aperalta85
Tutor
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2 Messages
8 years ago
While I understand this is just the way things are, it does not make it ok. Unfortunately removing the unification (and my $10 combined bill credit), just so I can add another $10/mo charge, and then have to call and re-unify my bill is not something I want to go through the hassle to do. Not to mention the fact that I would have to re-live the crazy billing that occurs over the first couple of months when you unify your bill. The fact that I can easily add a phone or tablet purchased through AT&T but not add my vehicle that is advertised as using AT&T’s services is baffling not only to me but to the OnStar representative who was helping me.
This is poor implementation and incredibly inconvenient to a customer who has had 5 wireless lines for 10+ years plus recently added directv and at&t gigapower. It not only leaves a bad taste in the mouths of AT&T’s most loyal customers who use multiple services but it also hurts AT&T’s revenue stream as I am sure I am not the only one who has decided not to add this to my account.
When a better process is implemented let me know and I will consider adding my vehicle again if I have not already moved ALL of my AT&T services to a different carrier. I know you don't make the policies and appreciate you taking the time to look into this for me.
Thanks,
Anthony Peralta
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