Explore & discover

Helpful Links

Not receiving texts from Verizon customers

Highlighted
Contributor

Not receiving texts from Verizon customers

I have been receiving text messages on my Samsung note 8 from Verizon customers since Sunday 5-12-19. They are receiving mine from AT&T. I have been receiving texts from other AT&T and Sprint users. Anyone having this issue? I'm in Washington state. My cousin in Nashville on AT&T received a test from a Verizon user on his iPhone 8.

62 Views
Message 1 of 4
Administrator

Re: Not receiving texts from Verizon customers

Hello @BNOwashington,

 

We'd be more than happy to take a closer look into why you haven't been receiving these text messages. We'll need some more details in order for us to better assist you. How many different users are you not receiving text messages from? Are those users having trouble with sending text messages to anyone else? Are these SMS or MMS text messages? Have you checked to make sure that you're using the Latest software update for your Samsung Galaxy Note 8? Please let us know. We also recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution. Let us know if this helps.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Not receiving texts from Verizon customers

Software is current. This issue just started on Monday. No issues on
Sunday.
I have put in an IT ticket with my company. Other AT&T users with Note 8
are having the same issue. We are not receiving any type of message from
Verizon users but they receive messages from us. We are receiving messages
from other carrier users ie, Tmobile, Sprint, AT&T etc. Not sure if this is
effecting iPhone users or not. One employee that has an AT&T iPhone had her
husband send a message to her from his Verizon Samsung phone and she
recieved it though.


Please type your reply above this line -##


ROBERT OVERDEER
Senior Tech / Seattle


MOOD:


M 803-554-2922
moodmedia.com
Message 3 of 4
Administrator

Re: Not receiving texts from Verizon customers

Thank you for that information, @BNOwashington

 

What happened when you walked through the troubleshooting steps? Do you have a business account? Have the Verizon users tried any troubleshooting on their end? 

 

Makaela, AT&T Community Specialist.


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
Share this topic
Share this topic
Announcements...

Are you Missing Your BOGO Credits? If so, QuarryRye can you help figure out what happened and what to do about it!

Additional Support