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Not getting voicemail alerts on iPhone xs...

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Not getting voicemail alerts on iPhone xs...

I just upgraded to an iPhone Xs (from an x) and am not getting alerts for voicemail.  When I call my cell phone number and enter my password, I can retrieve them that way, but have no idea I have them unless someone tells me they left me a voicemail.

 

Can you help?

 

Jessica [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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Accepted by davidbk
‎11-20-2018 8:39 AM

Re: Not getting voicemail alerts on iPhone xs...

Hi, @CellCellCell,

 

We have this for you. You can go into your voicemail to manage the settings and turn the alerts on or off. Try it and let us know if it helps!

 

James, AT&T Community Specialist


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Message 2 of 3
Contributor

Re: Not getting voicemail alerts on iPhone xs...

I tried these steps that were provided and when I called and pressed one to turn on VM notification, it stated invalid key. I’m having the above problem and I can’t seem to get it to work

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