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Not Receiving Text Messages

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Not Receiving Text Messages

Today I hadn't really paid attention to my phone, but I realized people who usually reply to my texts hadn't replied all day.

I asked my dad why he didn't text me back, but he showed me where he had. A friend also told me that they had sent texts.

I have turned my phone off and back on, but I am not receiving any new messages, and I haven't all day. Please help!

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Message 1 of 17
Community Manager

Re: Not Receiving Text Messages

 

Hi @AJ5652 

 

Are you still having this issue? What kind of phone do you use?

 

Thanks,

Dmitriy


Rethink Possible


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Employee Contributor*
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Message 2 of 17
Contributor

Re: Not Receiving Text Messages

After a long, hard few hours with troubleshooting my cell phone via landline, I finally was connected through to a Technical Support Representative who was VERY helpful AND polite, to top. I have since resolved this issue.

Message 3 of 17
Contributor

I am having this same issue. There are times I miss all k...

I am having this same issue. There are times I miss all kinds of texts. They are being sent from all different carriers and different types of phones. I have had this issue with AT&T for years now. I have had my handsets replaced multiple times and that is not the issue. How did you get this fixed?
Message 4 of 17
Former Employee
Solution
Accepted by (Former Employee)
Accepted by ATTJulieCS
‎09-30-2015 1:39 AM

Re: Not Receiving Text Messages

Please visit the Troubleshoot and Resolve Tool to troubleshoot issues with sending or recieving text messages.

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Message 5 of 17

Re: Not Receiving Text Messages

Troubleshoot does NOT fix this problem for me! Increased GREATLY after the 8.2 software update. Please don't tell me the generic "use the troubleshoot tool" answer.
Message 6 of 17
Contributor

Re: Not Receiving Text Messages

Same problem, multiple times. First time I was helped the rep tried all sorts of things that didn't fix it until he decided to re-register my phone to the network. That fixed the problem for about a week until I got another cascade of texts all at once and realized it was happening again. I called the help line and this time the rep suggested I get a new Sim card, and if that didn't work I'd have to get a new device (also said she couldn't fix the immediate problem even though the other service rep had no problem re-registering my device). Anyway, I got a new Sim card and a brand new moto g, only to have the same issue happen today, when another cascade of texts from Sunday and Monday came through all at once. Time sensitive texts, mind you. A quick search shows a multitude of at&t users with the same problem and a real solution never arises. Please help.
Message 7 of 17
Scholar

Re: Not Receiving Text Messages

How about posting what the tech did to fix your text problems, I am having it also.

Message 8 of 17
Scholar

Re: Not Receiving Text Messages

for WEEKS and WEEKS, my AT&T Galaxy S4 has had trouble sending and receiving texts. The take forever to send, if they send at all.  Sometimes it can take 10 minutes for the stop text app to tell me the text was sent.  I have full wireless signal (5 bars), and the 4G is working.  Some days texts send and receive in less than 1 second, but most of the time, there are huge delays and many more failed text sends.

 

I am in Boston and have unlimited data and unlimited texts.  WHY IS THIS HAPPENING!!!!???

Message 9 of 17
Scholar

Re: Not Receiving Text Messages

How about posting what they did or had you do to fix the texting problem.

Message 10 of 17
Scholar

Re: Not Receiving Text Messages

clicked that link, picked my phone, and could not find anything to fix my issue. useless!

Message 11 of 17
Contributor

Re: Not Receiving Text Messages

WHAT IS THE SOLUTION TO THIS?!?!?!?  It is really frustrating!!  before I switched to the Galaxy Note 7, I would receive texts and phone calls on my Gear S2 Classic even if the phone was off.  Now that I have the Note 7, when it is off ALL I GET ARE PHONE CALLS...NO TEXTS!!  PLEASE HELP!!!!

Message 12 of 17
Contributor

Re: Not Receiving Text Messages

It is about 9:00 am Wednesday September 14,2016  and I just received

8 texts from last Sunday September 11

1 text from yesterday September 13

1 text from three hours ago

2 texts from one hour ago

 

Very frustrating!! Has AT&T or anyone found a solution to this issue?

Message 13 of 17
Contributor

Re: Not Receiving Text Messages

 I lost all my txt messages from beggining of June 2016 till now on my sons fone *** is it possible to get an email at *** with all those txt or not possible. Please help us

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 14 of 17

Re: Not Receiving Text Messages

Really interesting at how many people are having this issue with not getting texts and been happening for over 2 years and there is STILL no solution! Great customer service AT&T!! FYI, that trouble shooting tool is nonsense. All you do is tell us to update our phones software and restart. YEP!! We're all DAs!! TYVM..

Message 15 of 17
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