02-10-2017 2:18 PM
My Samsung S7 was defective, and AT&T sent me a replacement. In the process of transfering all of my content over from my old device to the replacement device (another S7, initally using SmartSwitch), I noticed that very few of my outgoing texts had transferred over. I also tried MyBackup, Carbonite, Helium, AT&T Mobile Setup, MobileTrans ... and kept getting the same result. Upon further investigation, it turns out that the message that would not transfer wer "advanced" messages - a new format that AT&T has started migrating to (but can be disabled). None of the backup softwares on the market work with this format, and the new format has very limited value (with very few users, I see message receipts - that's all I 've noticed different). However, not being able to backup and restore my texts is a major problem for me. I frequently reference past texts, and I've worked hard to keep my full archive through backups and transfers for years. AT&T makes this change, doesn't inform us of the implications, now I'm stuck about to lost important data. I've spent hours with AT&T support in chats, on the phone, in the store, and nobody can help me. This feels completely unacceptable.
01-19-2019 1:26 AM
01-19-2019 10:23 AM
There is no app period. Not for android. It’s a virtual service. Since I no longer have a compatible At&t android I can’t look up the path in setting of the phone app. It would be in the s6. I have no familiarity with iPhone and this function.
01-19-2019 10:26 AM
iPhone is listed as a compatible device.
Moving between At&t androids it’s a simple as swapping SIM card and letting the new phone sync.
01-19-2019 11:53 AM
As I mentioned in my previous post, you only have two options to get these messages off your old phone:
1) SMS Share 2 - Supports RCS and Advanced Messaging - https://play.google.com/store/apps/details?id=com.gilapps.smsshare2
2) Legal Text Collector - Advanced messages are supported on AT&T - https://play.google.com/store/apps/details?id=com.legaltextcollector
01-19-2019 1:04 PM
Hope those work. At&t needs to get its act together.
Visit these related resourcesView Text Message Help!