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No way to backup & restore text messages with AT&T "advanced" messages?

Teacher

No way to backup & restore text messages with AT&T "advanced" messages?

My Samsung S7 was defective, and AT&T sent me a replacement. In the process of transfering all of my content over from my old device to the replacement device (another S7, initally using SmartSwitch), I noticed that very few of my outgoing texts had transferred over. I also tried MyBackup, Carbonite, Helium, AT&T Mobile Setup, MobileTrans ... and kept getting the same result. Upon further investigation, it turns out that the message that would not transfer wer "advanced" messages - a new format that AT&T has started migrating to (but can be disabled). None of the backup softwares on the market work with this format, and the new format has very limited value (with very few users, I see message receipts - that's all I 've noticed different). However, not being able to backup and restore my texts is a major problem for me. I frequently reference past texts, and I've worked hard to keep my full archive through backups and transfers for years. AT&T makes this change, doesn't inform us of the implications, now I'm stuck about to lost important data. I've spent hours with AT&T support in chats, on the phone, in the store, and nobody can help me. This feels completely unacceptable.

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Message 1 of 35
ACE - Sage

Re: No way to backup & restore text messages with AT&T "advanced" messages?

ADvanced messaging can be disabled.  It is disabled on my Samsung GS7 because it doesn't work well between other Samsung devices with advanced messaging.    

ATT provides ATT messages backup and sync for this purpose. 

https://www.att.com/esupport/article.html#!/wireless/KM1009388

 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 35
Teacher

Re: No way to backup & restore text messages with AT&T "advanced" messages?

I know that advanced messaging can be disabled, but that doesn't help me in backing up ~1 year worth of texts when it was enabled (and I had no knowledge of the consequences related to backup). Regarding AT&T backup & sync, it did not backup any of the advanced messages on my account (perhaps it was not enabled previously because I relied on other software); also, it only backs up 90 days worth of texts. Again, AT&T swithed over to this format without informing anyone of the critical implication of not being able to back & up restore texts by standard means (e.g. SmartSwitch). they owe me a resolution on this.

Message 3 of 35
Teacher

Re: No way to backup & restore text messages with AT&T "advanced" messages?

So ... I still have the old phone with the texts I want, and they don't appear in the AT&T backup. Is there some way I can back them up now and restore them to the new phone using AT&T backup? (I've tried this already with AT&T rep without success)

Message 4 of 35
ACE - Sage

Re: No way to backup & restore text messages with AT&T "advanced" messages?

@olmie75  Wrote:

".....I know that advanced messaging can be disabled, but that doesn't help me in backing up ~1 year worth of texts when it was enabled (and I had no knowledge of the consequences related to backup). Regarding AT&T backup & sync, it did not backup any of the advanced messages on my account (perhaps it was not enabled previously because I relied on other software); also, it only backs up 90 days worth of texts. Again, AT&T swithed over to this format without informing anyone of the critical implication of not being able to back & up restore texts by standard means (e.g. SmartSwitch). they owe me a resolution on this.

 

Your GS7 came with a dongle to transfer device to device.  Why not use that?

Advanced messaging was not forced on you.  It has never worked well, which is why I turned it off.   While some features don't work with advanced messaging, ATT backup and sync is not listed as excluded.    Still, a full year of messages require the dongle.

https://www.att.com/esupport/article.html#!/wireless/KM1062086

 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 35
Teacher

Re: No way to backup & restore text messages with AT&T "advanced" messages?

I did use the dongle (via SmartSwitch) and it did not transfer any advanced messages. I know I can disable advanced messages (which I did), however, it doesn't help me with the years' worth of messages that were already sent as "advanced" messages. And AT&T switched over to this as default without notifying me of this disasterous incompatability, so yes, they should provide some resolution on how to backup these text conversations.

Message 6 of 35
Teacher

Re: No way to backup & restore text messages with AT&T "advanced" messages?

The sad truth is that AT&T has no idea that this is a problem. I talked to a tech 2 days ago and all she said is that she would pass it along. They were not aware of the issue. Completely unacceptable. Text are used in many courts throughout the US. I need to print text for a 3 month period and this tech suggested I take screen shots. Some tech. 

 

Something of this magnitude should have been default to off. I consider it a down grade to my text. I will turn it off today. That will not help my situation at this point.

Message 7 of 35
Contributor

Re: No way to backup & restore text messages with AT&T "advanced" messages?

I know this doesn't help too much, I have the same issue trying to backup my advanced texts, however as you stated in the last post, you need them for a court hearing. There is an App Called Legal Text Collector. This app Creates a PDF file of all messages, advanced or otherwise. The only issue i have seen with it so far, aside from no restore option, is that emojis do not come through properly, but other than that, it is something to get you by for the court at least since ATT is absolutely no help in this matter.

Message 8 of 35
Teacher

Re: No way to backup & restore text messages with AT&T "advanced" messages?

This is disappointing and needs to be solved. We did get advanced messaging forced on us. I never turned it on and now a year's worth of text messages from my s6 to my new non-att s8 are non-transferable and will be lost forever. What a joke.

Message 9 of 35
Highlighted
Contributor

Re: No way to backup & restore text messages with AT&T "advanced" messages?

Has this problem with restoring messages been resolved?

We are having the same issue with restoring sent messages using Smart Switch. Received messages restore with no problem.

Message 10 of 35
Contributor

Re: No way to backup & restore text messages with AT&T "advanced" messages?

Hi, 

I'm also having this problem. It's ridiculous. Why would something be automatically enabled that would cause such a problem if you were ever to upgrade your phone. 

 

Does anyone know if there is a fix on the way or they just don't care?

 

Cheers 

Message 11 of 35
Contributor

Re: No way to backup & restore text messages with AT&T "advanced" messages?

I am having the same problem. I need messages for court. Ive used coolmuster, mobikin, and numerous others. I need a years worth of messages. the programs only show incoming messages, not outgoing. Cant do anything with a 1 sided conversation. Please help if anyone has a solution.

Message 12 of 35
Teacher

Re: No way to backup

Doing screen shots is the only way I have found. It is immensely tedious.

This was a major FAIL for at&t.
Message 13 of 35
Tutor

Re: No way to backup

AT&T, still to this day, doesn't have a solution for this problem. Almost a year later. Almost a year after "Advanced Messaging" was automatically enabled on my Galaxy S7 Edge, without any type of consent on my end. And now, I can't backup my texts. It looks like my contacts are having a one way conversation with me. Ridiculous.

 

AT&T, stop the nonsense. These exact issues are why I've left for Verizon. Yes, they don't even have a solution for RCS but that is likely because they're going to switch to Google's RCS platform in the coming months with Sprint. I have no idea why AT&T tried to create a solution (Advanced Messaging) for a problem (lack of RCS) that was already resolved by Google. But of course, corporate politics affect their customers with no input from anyone.

 

I have no plans of returning to AT&T until they support Google and their version of the RCS platform, not "Advanced Messaging" nonsense that is only compatible with AT&T Android phones. What a small market segment to target. Very disappointed with the lack of oversight, which is why I won't be coming back until AT&T can correct their numerous issues with RCS and software releases for Android.

Message 14 of 35
ACE - Sage

Re: No way to backup

@term525

I’ve been using the advanced messaging for over a year.  I’ve always had ATT messages backup and sync enabled.  I am using the native app.  

In August 2017 I bought a used GS8 and moved from the GS7 to GS8.  All my message content synced without exception.  

I just upgraded to the GS9 and again, all my message content synced.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 35
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