Contributor
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1 Message
No data
I have an unlocked metro pcs lg k7, and have a new AT&T sim for it. The phone and sms work fine but can only access internet with wifi. I set the apn settings and it says its registered on the at&t network, data is enabled but still cant get data to work. Is there anything i can do?
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi @Vmillus!
Welcome to the AT&T Community Forums! I see you are in California...I was born and raised in LA. Hope all is well with you out there!
So going over your issue with the mobile data here, you seem to have everything covered. You have an unlocked phone with an AT&T Sim card and you checked the APN settings which is very important! The only other thing that is vital to you accessing data on the mobile network is the correct IMEI being in our system. The IMEI is what we check to make sure that the phone is supposed to have access to the network. If that is incorrect in our system, you will not be allowed data access.
I will be glad to check your account, I will just need the information to do so. I am going to send you a Private Message, kindly reply to it and I will call you.
Thanks!
Kevin, AT&T Community Specialist
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