11-13-2012
12:53 PM
- edited
02-11-2013
12:30 PM
by
ATTJulieCS
11-13-2012
12:53 PM
- edited
02-11-2013
12:30 PM
by
ATTJulieCS
My phone is connected to the 4G network and I can send text messages and receive phone calls, but I am unable to use my browser or any other app that requires an internet connection. I have full bars. I have tried restarting the phone, taking the SIM card in and out, going in and out of airplane mode, etc. I have mobile data 'on' in my settings.
What could be causing this?
Solved by: Go to Solution.
11-13-2012 1:42 PM
11-13-2012 1:42 PM
11-13-2012 1:47 PM
11-13-2012 1:47 PM
It is a new Motorola Atrix HD (just upgraded, same thing happened to me last week on my Sony Ericsson Xperia X10).
I use my browser to go to any website (espn.com, facebook.com, yahoo.com, etc.) and it says "Could not locate remote server. You tried to access espn.com which is currently unavailable."
11-13-2012
2:18 PM
- edited
02-11-2013
12:31 PM
by
ATTJulieCS
11-13-2012
2:18 PM
- edited
02-11-2013
12:31 PM
by
ATTJulieCS
ba2333 wrote:
It is a new Motorola Atrix HD (just upgraded, same thing happened to me last week on my Sony Ericsson Xperia X10).
I use my browser to go to any website (espn.com, facebook.com, yahoo.com, etc.) and it says "Could not locate remote server. You tried to access espn.com which is currently unavailable."
Facebook app says "Connection Lost"weather widget won't update.
what was the previous phone, you may have to call in and have them reset the data connection - especially if it was a iphone
11-13-2012 2:49 PM
11-13-2012 2:49 PM
Just got off the phone with tech support again. Representatives in the store failed to change my data connection from the old phone to the new. They reset it and now it is working.
Thank you!
11-19-2012 9:05 AM
11-19-2012 9:05 AM
11-19-2012 9:16 AM
11-19-2012 9:16 AM
mperson wrote:
Well I am a new customer with the same problem. I have 3 lines on a data share plan. Problem exists on all 3 lines.
Best bet is call in and get them to check the provisioning on the data plan
11-20-2012 8:33 AM
11-20-2012 8:33 AM