Tutor
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3 Messages
My phone has 4G service (can text and make phone calls), but no internet connection?
My phone is connected to the 4G network and I can send text messages and receive phone calls, but I am unable to use my browser or any other app that requires an internet connection. I have full bars. I have tried restarting the phone, taking the SIM card in and out, going in and out of airplane mode, etc. I have mobile data 'on' in my settings.
What could be causing this?
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Official Solution
ba2333
Tutor
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3 Messages
11 years ago
Just got off the phone with tech support again. Representatives in the store failed to change my data connection from the old phone to the new. They reset it and now it is working.
Thank you!
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wilcre
Expert
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13K Messages
11 years ago
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ba2333
Tutor
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3 Messages
11 years ago
It is a new Motorola Atrix HD (just upgraded, same thing happened to me last week on my Sony Ericsson Xperia X10).
I use my browser to go to any website (espn.com, facebook.com, yahoo.com, etc.) and it says "Could not locate remote server. You tried to access espn.com which is currently unavailable."
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wingrider01
Expert
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12.2K Messages
11 years ago
what was the previous phone, you may have to call in and have them reset the data connection - especially if it was a iphone
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mperson
Teacher
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15 Messages
11 years ago
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wingrider01
Expert
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12.2K Messages
11 years ago
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mperson
Teacher
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15 Messages
11 years ago
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