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Posted Nov 13, 2012
12:53:05 PM
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My phone has 4G service (can text and make phone calls), but no internet connection?
Edited by ATTJulieCS on Feb 11, 2013 at 12:30:01 PM

My phone is connected to the 4G network and I can send text messages and receive phone calls, but I am unable to use my browser or any other app that requires an internet connection. I have full bars. I have tried restarting the phone, taking the SIM card in and out, going in and out of airplane mode, etc. I have mobile data 'on' in my settings.


What could be causing this?

My phone is connected to the 4G network and I can send text messages and receive phone calls, but I am unable to use my browser or any other app that requires an internet connection. I have full bars. I have tried restarting the phone, taking the SIM card in and out, going in and out of airplane mode, etc. I have mobile data 'on' in my settings.


What could be causing this?

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Nov 13, 2012 2:49:06 PM
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Just got off the phone with tech support again. Representatives in the store failed to change my data connection from the old phone to the new. They reset it and now it is working.

 

Thank you!

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My phone has 4G service (can text and make phone calls), but no internet connection?

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Nov 13, 2012 1:42:06 PM
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what is the make and model of phone in use and what exactly happens when you try to connect to the internet with the phone.
what is the make and model of phone in use and what exactly happens when you try to connect to the internet with the phone.

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

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Nov 13, 2012 1:47:54 PM
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It is a new Motorola Atrix HD (just upgraded, same thing happened to me last week on my Sony Ericsson Xperia X10).

I use my browser to go to any website (espn.com, facebook.com, yahoo.com, etc.) and it says "Could not locate remote server. You tried to access espn.com which is currently unavailable."

 

Facebook app says "Connection Lost"
 
weather widget won't update.

It is a new Motorola Atrix HD (just upgraded, same thing happened to me last week on my Sony Ericsson Xperia X10).

I use my browser to go to any website (espn.com, facebook.com, yahoo.com, etc.) and it says "Could not locate remote server. You tried to access espn.com which is currently unavailable."

 

Facebook app says "Connection Lost"
 
weather widget won't update.

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

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Nov 13, 2012 2:18:40 PM
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Edited by ATTJulieCS on Feb 11, 2013 at 12:31:45 PM

ba2333 wrote:

It is a new Motorola Atrix HD (just upgraded, same thing happened to me last week on my Sony Ericsson Xperia X10).

I use my browser to go to any website (espn.com, facebook.com, yahoo.com, etc.) and it says "Could not locate remote server. You tried to access espn.com which is currently unavailable."

 

Facebook app says "Connection Lost"
 
weather widget won't update.

what was the previous phone, you may have to call in and have them reset the data connection - especially if it was a iphone


ba2333 wrote:

It is a new Motorola Atrix HD (just upgraded, same thing happened to me last week on my Sony Ericsson Xperia X10).

I use my browser to go to any website (espn.com, facebook.com, yahoo.com, etc.) and it says "Could not locate remote server. You tried to access espn.com which is currently unavailable."

 

Facebook app says "Connection Lost"
 
weather widget won't update.

what was the previous phone, you may have to call in and have them reset the data connection - especially if it was a iphone

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

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Nov 13, 2012 2:49:06 PM
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Just got off the phone with tech support again. Representatives in the store failed to change my data connection from the old phone to the new. They reset it and now it is working.

 

Thank you!

Just got off the phone with tech support again. Representatives in the store failed to change my data connection from the old phone to the new. They reset it and now it is working.

 

Thank you!

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

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Nov 19, 2012 9:05:38 AM
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Well I am a new customer with the same problem. I have 3 lines on a data share plan. Problem exists on all 3 lines.
Well I am a new customer with the same problem. I have 3 lines on a data share plan. Problem exists on all 3 lines.

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

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Nov 19, 2012 9:16:53 AM
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mperson wrote:
Well I am a new customer with the same problem. I have 3 lines on a data share plan. Problem exists on all 3 lines.
Best bet is call in and get them to check the provisioning on the data plan

mperson wrote:
Well I am a new customer with the same problem. I have 3 lines on a data share plan. Problem exists on all 3 lines.
Best bet is call in and get them to check the provisioning on the data plan

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

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Nov 20, 2012 8:33:02 AM
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I have called in like 20 times. For whatever reason I get data in all modes (umts, hspa, no LTE yet in my town), but when the network says it is connected via hspap, no data.
I have called in like 20 times. For whatever reason I get data in all modes (umts, hspa, no LTE yet in my town), but when the network says it is connected via hspap, no data.

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

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