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Posted Jul 18, 2012
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Mobile Share Questions

Here's my list of "inFAQs"!

 

1.  I understand that you can have groups on one account under the Mobile Share plan.  Does this mean that I can have five lines on one account in the following scenario?

 

A. Line 1-Smartphone, individual Nation450 plan, no text messaging, grandfathered unlimited data

B. Lines 2-5 - 2 Smartphones and 2 Basic phones, Mobile Share with 4GB data

 

2.  Will each line on a Mobile Share plan still have it's own contract end and upgrade dates?

 

3.  How will FAN discounts be applied to the Mobile Share plan?

Here's my list of "inFAQs"!

 

1.  I understand that you can have groups on one account under the Mobile Share plan.  Does this mean that I can have five lines on one account in the following scenario?

 

A. Line 1-Smartphone, individual Nation450 plan, no text messaging, grandfathered unlimited data

B. Lines 2-5 - 2 Smartphones and 2 Basic phones, Mobile Share with 4GB data

 

2.  Will each line on a Mobile Share plan still have it's own contract end and upgrade dates?

 

3.  How will FAN discounts be applied to the Mobile Share plan?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Jul 25, 2012 10:27:11 AM
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all android phones have the hotspot feature built in, you do not need the elevate.
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Mobile Share Questions

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Aug 24, 2012 7:32:48 AM
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jacksonkanon wrote:

On our family plan, each member could call *3282# and get an update on the amount of minutes / data that was used...

 

Is this possible under the shared plan? ( so far it sends the group totals back ..ie. we have used 1mb out of 6000mb )

 

Is there a away that each member can monitor their usage w/out going to a desktop and logging into att.com?

 

with 2 teenagers I need to make sure that one does not overuse their allocation of bytes


Not sure what phones you have or how the app differs across phones, but the myAT&T Android app shows total group shared usage, and also splits out usage by individual user.


jacksonkanon wrote:

On our family plan, each member could call *3282# and get an update on the amount of minutes / data that was used...

 

Is this possible under the shared plan? ( so far it sends the group totals back ..ie. we have used 1mb out of 6000mb )

 

Is there a away that each member can monitor their usage w/out going to a desktop and logging into att.com?

 

with 2 teenagers I need to make sure that one does not overuse their allocation of bytes


Not sure what phones you have or how the app differs across phones, but the myAT&T Android app shows total group shared usage, and also splits out usage by individual user.

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Aug 24, 2012 8:41:22 AM
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jacksonkanon wrote:

On our family plan, each member could call *3282# and get an update on the amount of minutes / data that was used...

 

Is this possible under the shared plan? ( so far it sends the group totals back ..ie. we have used 1mb out of 6000mb )

 

Is there a away that each member can monitor their usage w/out going to a desktop and logging into att.com?

 

with 2 teenagers I need to make sure that one does not overuse their allocation of bytes


Maybe it's just so new that it hasn't updated yet? I know the text messaging recently switched to a family reporting method. Just now when I dialed *3282# from my cell phone it showed me this:

 

Messaging: 36

Group Messaging: 656 of Unlimited

 

When I sign in to my AT&T account online it shows that I have personally used 36 text messages on my phone line so far during my bill cycle and the entire family plan has used 656 text messages. This information is pretty much useless since text messaging is unlimited, but I assume that the new shared data plans will soon offer a similar way of keeping track of your individual data usage as well as the entire family data plans usage.


jacksonkanon wrote:

On our family plan, each member could call *3282# and get an update on the amount of minutes / data that was used...

 

Is this possible under the shared plan? ( so far it sends the group totals back ..ie. we have used 1mb out of 6000mb )

 

Is there a away that each member can monitor their usage w/out going to a desktop and logging into att.com?

 

with 2 teenagers I need to make sure that one does not overuse their allocation of bytes


Maybe it's just so new that it hasn't updated yet? I know the text messaging recently switched to a family reporting method. Just now when I dialed *3282# from my cell phone it showed me this:

 

Messaging: 36

Group Messaging: 656 of Unlimited

 

When I sign in to my AT&T account online it shows that I have personally used 36 text messages on my phone line so far during my bill cycle and the entire family plan has used 656 text messages. This information is pretty much useless since text messaging is unlimited, but I assume that the new shared data plans will soon offer a similar way of keeping track of your individual data usage as well as the entire family data plans usage.

Re: Mobile Share Questions

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Aug 24, 2012 8:52:33 AM
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Edited by wingrider01 on Aug 24, 2012 at 8:53:34 AM

according to another post there is suppose to be a way to control the data usage per device on the OLAM site.

 

http://forums.wireless.att.com/t5/Wireless-Online-Account-Access/Mobile-Share-plan-Data-Usage-contro...

according to another post there is suppose to be a way to control the data usage per device on the OLAM site.

 

http://forums.wireless.att.com/t5/Wireless-Online-Account-Access/Mobile-Share-plan-Data-Usage-controls/m-p/3280079#U3280079

Re: Mobile Share Questions

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Aug 25, 2012 4:25:41 PM
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Um...isn't Mobile Share supposed to enable tethering on all phones?

Um...isn't Mobile Share supposed to enable tethering on all phones?

Re: Mobile Share Questions

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Aug 25, 2012 7:50:19 PM
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how are the taxes applied?   Meaning, is the USF tax applied on just the data plan, or does each additional device get the tax as well?   I'd expect the sales tax to apply, but the USF is against the service.

how are the taxes applied?   Meaning, is the USF tax applied on just the data plan, or does each additional device get the tax as well?   I'd expect the sales tax to apply, but the USF is against the service.

Re: Mobile Share Questions

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Aug 25, 2012 9:00:44 PM
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Linkgx1 wrote:

Um...isn't Mobile Share supposed to enable tethering on all phones?


that is correct, tehtering and hotspot is enabled on all sahred plans starting at the 1GB level


Linkgx1 wrote:

Um...isn't Mobile Share supposed to enable tethering on all phones?


that is correct, tehtering and hotspot is enabled on all sahred plans starting at the 1GB level

Re: Mobile Share Questions

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Aug 26, 2012 5:59:07 AM
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Okay changed to the new mobile share chose the 20 gig plan.. but a few issues:

 

1 cant add more lines online keeps telling me to call or go to a store (only have 5 lines)

2. they put my family plan on 2 gorup shares??! one gorup has 2 lines one group has 3 lines both have 20 gig to share with huh?!?!?

 

 

 

Okay changed to the new mobile share chose the 20 gig plan.. but a few issues:

 

1 cant add more lines online keeps telling me to call or go to a store (only have 5 lines)

2. they put my family plan on 2 gorup shares??! one gorup has 2 lines one group has 3 lines both have 20 gig to share with huh?!?!?

 

 

 

Re: AT&T Family Shared Data Plans

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Aug 30, 2012 8:28:34 PM
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I posted this in another thread, but I wanted to make sure the people posting in this one see this.  After reading what jamileh said about how FAN discounts will apply to the base data price of the Mobile Share plan, it made the most economical sense for me to switch to mobile share.  In doing so I forfeited my unlimited data plans, but I was OK with this since I was getting a cheaper monthly bill and gaining tethering and unlimited talk.  After switching to Mobile Share, it now says:  "Did you know that by switching to another rate plan you could qualify for a discount?" where it used to say that I had a 15% discount.  I'm praying that this will take effect after the first billing cycle, but I'm skeptical.  If not, I lost my unlimited plan and have a HIGHER monthly bill.

 

If you have a FAN discount, it may not be a good idea to risk switching at this point. 

I posted this in another thread, but I wanted to make sure the people posting in this one see this.  After reading what jamileh said about how FAN discounts will apply to the base data price of the Mobile Share plan, it made the most economical sense for me to switch to mobile share.  In doing so I forfeited my unlimited data plans, but I was OK with this since I was getting a cheaper monthly bill and gaining tethering and unlimited talk.  After switching to Mobile Share, it now says:  "Did you know that by switching to another rate plan you could qualify for a discount?" where it used to say that I had a 15% discount.  I'm praying that this will take effect after the first billing cycle, but I'm skeptical.  If not, I lost my unlimited plan and have a HIGHER monthly bill.

 

If you have a FAN discount, it may not be a good idea to risk switching at this point. 

Re: Mobile Share Questions

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Aug 31, 2012 2:50:58 AM
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Psypher wrote:

I posted this in another thread, but I wanted to make sure the people posting in this one see this.  After reading what jamileh said about how FAN discounts will apply to the base data price of the Mobile Share plan, it made the most economical sense for me to switch to mobile share.  In doing so I forfeited my unlimited data plans, but I was OK with this since I was getting a cheaper monthly bill and gaining tethering and unlimited talk.  After switching to Mobile Share, it now says:  "Did you know that by switching to another rate plan you could qualify for a discount?" where it used to say that I had a 15% discount.  I'm praying that this will take effect after the first billing cycle, but I'm skeptical.  If not, I lost my unlimited plan and have a HIGHER monthly bill.

 

If you have a FAN discount, it may not be a good idea to risk switching at this point. 


she is on vacation right now until the 3rd, if after the first / second billing cycle the discount does not take affect I would suggest you PM her about it


Psypher wrote:

I posted this in another thread, but I wanted to make sure the people posting in this one see this.  After reading what jamileh said about how FAN discounts will apply to the base data price of the Mobile Share plan, it made the most economical sense for me to switch to mobile share.  In doing so I forfeited my unlimited data plans, but I was OK with this since I was getting a cheaper monthly bill and gaining tethering and unlimited talk.  After switching to Mobile Share, it now says:  "Did you know that by switching to another rate plan you could qualify for a discount?" where it used to say that I had a 15% discount.  I'm praying that this will take effect after the first billing cycle, but I'm skeptical.  If not, I lost my unlimited plan and have a HIGHER monthly bill.

 

If you have a FAN discount, it may not be a good idea to risk switching at this point. 


she is on vacation right now until the 3rd, if after the first / second billing cycle the discount does not take affect I would suggest you PM her about it

Re: Mobile Share Questions

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Aug 31, 2012 4:24:33 AM
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This is one of my serious concerns more than any other as I have a 18% FAN discount. After all I have been told, even at the Retail Store, I don't know what to trust.

And yes, it may reflect after the first billing cycle.
This is one of my serious concerns more than any other as I have a 18% FAN discount. After all I have been told, even at the Retail Store, I don't know what to trust.

And yes, it may reflect after the first billing cycle.
Galaxy Note x 2

Re: Mobile Share Questions

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Aug 31, 2012 3:01:11 PM
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The best thing to do is go to the representative for your company that handles the cellular contract with AT&T and he/she can confirm before changes are made if you will get your FAN discount or not with the change.
The best thing to do is go to the representative for your company that handles the cellular contract with AT&T and he/she can confirm before changes are made if you will get your FAN discount or not with the change.

Re: Mobile Share Questions

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Sep 4, 2012 8:22:44 PM
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Jamileh and/or Wingrider01, or anyone else who may know...

 

I read through this thread, but I haven't found this addressed yet.  I will be getting a Mobile Share plan, and adding 2 lines (for soon to be AT&T customers) for 2 of my family members.  They live in a different state than me... I was advised they will not be able to keep their existing local phone numbers (with the area code in their own state) and would have to receive brand new phone numbers with an area code that MATCHES my phone #'s area code.  Is that accurate?  It seems very strange if it is... and if it is, can I ask, why?

 

I can't imagine I'm the only person in the US who has family members who don't live in the same state as me who all want to be on one single "Mobile Share" plan -- AND keep their existing phone numbers. 

 

Please help, it's greatly appreciated.

 

Thanks.

Jamileh and/or Wingrider01, or anyone else who may know...

 

I read through this thread, but I haven't found this addressed yet.  I will be getting a Mobile Share plan, and adding 2 lines (for soon to be AT&T customers) for 2 of my family members.  They live in a different state than me... I was advised they will not be able to keep their existing local phone numbers (with the area code in their own state) and would have to receive brand new phone numbers with an area code that MATCHES my phone #'s area code.  Is that accurate?  It seems very strange if it is... and if it is, can I ask, why?

 

I can't imagine I'm the only person in the US who has family members who don't live in the same state as me who all want to be on one single "Mobile Share" plan -- AND keep their existing phone numbers. 

 

Please help, it's greatly appreciated.

 

Thanks.

Re: Mobile Share Questions

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Sep 9, 2012 12:06:43 PM
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I would love to know the answer to this. I have one Blackberrry using Enterprise, one other smart phone and one basic phone, plus an iPad. Is mobile share an option?

I would love to know the answer to this. I have one Blackberrry using Enterprise, one other smart phone and one basic phone, plus an iPad. Is mobile share an option?

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Sep 10, 2012 3:25:10 AM
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Limitless wrote:

Jamileh and/or Wingrider01, or anyone else who may know...

 

I read through this thread, but I haven't found this addressed yet.  I will be getting a Mobile Share plan, and adding 2 lines (for soon to be AT&T customers) for 2 of my family members.  They live in a different state than me... I was advised they will not be able to keep their existing local phone numbers (with the area code in their own state) and would have to receive brand new phone numbers with an area code that MATCHES my phone #'s area code.  Is that accurate?  It seems very strange if it is... and if it is, can I ask, why?

 

I can't imagine I'm the only person in the US who has family members who don't live in the same state as me who all want to be on one single "Mobile Share" plan -- AND keep their existing phone numbers. 

 

Please help, it's greatly appreciated.

 

Thanks.


that is accurate, residential service has to have numbers in the same locality - aka area code. Business accounts can have them in various area codes.

No idea why, but those are the requirements.


Limitless wrote:

Jamileh and/or Wingrider01, or anyone else who may know...

 

I read through this thread, but I haven't found this addressed yet.  I will be getting a Mobile Share plan, and adding 2 lines (for soon to be AT&T customers) for 2 of my family members.  They live in a different state than me... I was advised they will not be able to keep their existing local phone numbers (with the area code in their own state) and would have to receive brand new phone numbers with an area code that MATCHES my phone #'s area code.  Is that accurate?  It seems very strange if it is... and if it is, can I ask, why?

 

I can't imagine I'm the only person in the US who has family members who don't live in the same state as me who all want to be on one single "Mobile Share" plan -- AND keep their existing phone numbers. 

 

Please help, it's greatly appreciated.

 

Thanks.


that is accurate, residential service has to have numbers in the same locality - aka area code. Business accounts can have them in various area codes.

No idea why, but those are the requirements.

Re: Mobile Share Questions

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Sep 12, 2012 12:39:28 PM
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jamileh wrote:

I just received verification that FAN discounts will be applied to shared data. 

 

Your discount will apply to the cost of actual data plan but not to the cost of adding devices to the plan. 


 

We can't have a data plan without a data device, right?  I'm confused as to why the FAN discount wouldn't apply to at least one device, if not all devices. 


jamileh wrote:

I just received verification that FAN discounts will be applied to shared data. 

 

Your discount will apply to the cost of actual data plan but not to the cost of adding devices to the plan. 


 

We can't have a data plan without a data device, right?  I'm confused as to why the FAN discount wouldn't apply to at least one device, if not all devices. 

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Sep 12, 2012 2:40:27 PM
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mrbofus wrote:

jamileh wrote:

I just received verification that FAN discounts will be applied to shared data. 

 

Your discount will apply to the cost of actual data plan but not to the cost of adding devices to the plan. 


 

We can't have a data plan without a data device, right?  I'm confused as to why the FAN discount wouldn't apply to at least one device, if not all devices. 


just like on the current data plans the fan only applied to the 50.00 one unless there are special provisions in your companies agreement with ATT, they decided to only offer it on the data plan and not the device


mrbofus wrote:

jamileh wrote:

I just received verification that FAN discounts will be applied to shared data. 

 

Your discount will apply to the cost of actual data plan but not to the cost of adding devices to the plan. 


 

We can't have a data plan without a data device, right?  I'm confused as to why the FAN discount wouldn't apply to at least one device, if not all devices. 


just like on the current data plans the fan only applied to the 50.00 one unless there are special provisions in your companies agreement with ATT, they decided to only offer it on the data plan and not the device

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Sep 12, 2012 2:47:14 PM
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wingrider01 wrote:

mrbofus wrote:

jamileh wrote:

I just received verification that FAN discounts will be applied to shared data. 

 

Your discount will apply to the cost of actual data plan but not to the cost of adding devices to the plan. 


 

We can't have a data plan without a data device, right?  I'm confused as to why the FAN discount wouldn't apply to at least one device, if not all devices. 


just like on the current data plans the fan only applied to the 50.00 one unless there are special provisions in your companies agreement with ATT, they decided to only offer it on the data plan and not the device


I checked my bill and I have the $25/2GB data plan and I get a discount on that, in addition to getting a discount on the minutes.

 

However, given people's reports of FAN disounts not applying, I guess I'll wait a month or two to see how things shake out.


wingrider01 wrote:

mrbofus wrote:

jamileh wrote:

I just received verification that FAN discounts will be applied to shared data. 

 

Your discount will apply to the cost of actual data plan but not to the cost of adding devices to the plan. 


 

We can't have a data plan without a data device, right?  I'm confused as to why the FAN discount wouldn't apply to at least one device, if not all devices. 


just like on the current data plans the fan only applied to the 50.00 one unless there are special provisions in your companies agreement with ATT, they decided to only offer it on the data plan and not the device


I checked my bill and I have the $25/2GB data plan and I get a discount on that, in addition to getting a discount on the minutes.

 

However, given people's reports of FAN disounts not applying, I guess I'll wait a month or two to see how things shake out.

Re: Mobile Share Questions

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Sep 23, 2012 4:16:43 AM
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@wingrider I think 21stnow is confused about the part that says "You can have more
than one Mobile Share group per account."
@wingrider I think 21stnow is confused about the part that says "You can have more
than one Mobile Share group per account."

Re: Mobile Share Questions

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Oct 25, 2012 6:14:41 AM
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I'd also like to know about BlackBerrys on the Mobile Share plan. I don't need the enterprise server support, but I need to get email. I don't know if the BlackBerry data plans work any differently or not.

I'd also like to know about BlackBerrys on the Mobile Share plan. I don't need the enterprise server support, but I need to get email. I don't know if the BlackBerry data plans work any differently or not.

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Feb 4, 2014 9:25:12 AM
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The service discount will still apply to the charge of the data bucket. For example, a 10GB mobile share value plan having $100.00 charge for the data bucket with a 20% service discount will have a $20.00 credit as the service discount. This is on top of the $25.00 credit that you will be receiving for each smart phone active on the plan for your account. - Hope this helps. ^_^

The service discount will still apply to the charge of the data bucket. For example, a 10GB mobile share value plan having $100.00 charge for the data bucket with a 20% service discount will have a $20.00 credit as the service discount. This is on top of the $25.00 credit that you will be receiving for each smart phone active on the plan for your account. - Hope this helps. ^_^

Re: New MobileShare Plans

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Feb 4, 2014 9:36:05 AM
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I can also confirm that the FAN discount does apply to the data bucket, but not anything else.  For us, it was still beneficial to switch (5 smartphones on our plan) since the pricing ended up being the same despite the FAN only applying to part of the monthly bill.  Two of the lines were regularly using less than 1GB of data and 2 of the lines were regularly using more so it made more sense to share data so that we were paying for what we were actually using.  We also got the not-necessary-for-us-but-nice-to-have-the-option benefits of the included mobile hotspot feature.

 

For me, I ended up calling customer service since I didn't want to risk anything going wrong by changing the plan online myself and losing the FAN discount because of some weird computer glitch.  It took nearly an hour on the phone to get everything switched over (there were some billing issues because AT&T had done some weird stuff on one of the lines when it upgraded to an iPhone 5s), but in the end it worked out.

 

Now of course, the question remains as to whether the new Mobile Share Value pricing can be applied to existing customers that are on contract.  From what I've read online, some people seem to say it can, but that doesn't make sense since the lower pricing is for unsubsidized equipment (no contract) only.  I've been dreading the long phone call with AT&T so I've been holding off on that. 

I can also confirm that the FAN discount does apply to the data bucket, but not anything else.  For us, it was still beneficial to switch (5 smartphones on our plan) since the pricing ended up being the same despite the FAN only applying to part of the monthly bill.  Two of the lines were regularly using less than 1GB of data and 2 of the lines were regularly using more so it made more sense to share data so that we were paying for what we were actually using.  We also got the not-necessary-for-us-but-nice-to-have-the-option benefits of the included mobile hotspot feature.

 

For me, I ended up calling customer service since I didn't want to risk anything going wrong by changing the plan online myself and losing the FAN discount because of some weird computer glitch.  It took nearly an hour on the phone to get everything switched over (there were some billing issues because AT&T had done some weird stuff on one of the lines when it upgraded to an iPhone 5s), but in the end it worked out.

 

Now of course, the question remains as to whether the new Mobile Share Value pricing can be applied to existing customers that are on contract.  From what I've read online, some people seem to say it can, but that doesn't make sense since the lower pricing is for unsubsidized equipment (no contract) only.  I've been dreading the long phone call with AT&T so I've been holding off on that. 

Re: Mobile Share Questions

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Feb 4, 2014 9:45:12 AM
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Edited by ujmnz on Feb 4, 2014 at 9:47:29 AM

mrbofus wrote:

 

Now of course, the question remains as to whether the new Mobile Share Value pricing can be applied to existing customers that are on contract.  From what I've read online, some people seem to say it can, but that doesn't make sense since the lower pricing is for unsubsidized equipment (no contract) only.  I've been dreading the long phone call with AT&T so I've been holding off on that. 


It has been confirmed that existing customers on contract get that pricing. I have all 6 lines on contract and pay 15 dollars for each line above the 10 gb charge. 

 

Are FamilyTalk customers who migrate to a Mobile Share Value 10GB or higher plan before 2/2/14 also eligible to receive the $25 Mobile Share Value savings credit discount?

Yes, all Mobile Share Value Plan smartphone lines with an annual service contract effective prior to February 2, 2014 are eligible for the $25 credit. This also includes customers on a two year service agreement.

 

from FAQ on https://www.att.com/shop/wireless/data-plans.html#fbid=2a4Dz7V0QtS

 

You will lose that $25 credit if you choose to sign up for an additional 2 year contract though. 


mrbofus wrote:

 

Now of course, the question remains as to whether the new Mobile Share Value pricing can be applied to existing customers that are on contract.  From what I've read online, some people seem to say it can, but that doesn't make sense since the lower pricing is for unsubsidized equipment (no contract) only.  I've been dreading the long phone call with AT&T so I've been holding off on that. 


It has been confirmed that existing customers on contract get that pricing. I have all 6 lines on contract and pay 15 dollars for each line above the 10 gb charge. 

 

Are FamilyTalk customers who migrate to a Mobile Share Value 10GB or higher plan before 2/2/14 also eligible to receive the $25 Mobile Share Value savings credit discount?

Yes, all Mobile Share Value Plan smartphone lines with an annual service contract effective prior to February 2, 2014 are eligible for the $25 credit. This also includes customers on a two year service agreement.

 

from FAQ on https://www.att.com/shop/wireless/data-plans.html#fbid=2a4Dz7V0QtS

 

You will lose that $25 credit if you choose to sign up for an additional 2 year contract though. 

Re: Mobile Share Questions

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Feb 4, 2014 9:57:58 AM
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ujmnz wrote:

It has been confirmed that existing customers on contract get that pricing. I have all 6 lines on contract and pay 15 dollars for each line above the 10 gb charge. 

Are FamilyTalk customers who migrate to a Mobile Share Value 10GB or higher plan before 2/2/14 also eligible to receive the $25 Mobile Share Value savings credit discount?

Yes, all Mobile Share Value Plan smartphone lines with an annual service contract effective prior to February 2, 2014 are eligible for the $25 credit. This also includes customers on a two year service agreement.

from FAQ on https://www.att.com/shop/wireless/data-plans.html#fbid=2a4Dz7V0QtS

You will lose that $25 credit if you choose to sign up for an additional 2 year contract though. 


I guess I'm confused on a couple of items.  

 

1) Is Mobile Share Value different from Mobile Share?  I thought the plans used to be called just Mobile Share and that the new option for off-contract pricing was called Mobile Share Value.  Or have they renamed any and all Mobile Share plans to Mobile Share Value?

 

2) Does the $25 per line credit apply automatically or do we need to call in to get the new discounted pricing?  The wording in their FAQ seems to imply that it might apply automatically.  The FAQ you posted just says we "are eligible" which doesn't imply that but the question before that says we "will receive" the credit.  But then in response to the question of "How does the launch of Mobile Share Value plans affect existing customers?",  the answer is, "Existing customers can move to the Mobile Share Value plans or they can remain on their current plan, whatever works best for them.", which seems to says that it will not happen automatically.  

 

Does anyone know if the credit happens automatically if you're on a 10GB+ Mobile Share plan or do we have to call in?  It would be nice if it was automatic, but that's probably too good to be true.


ujmnz wrote:

It has been confirmed that existing customers on contract get that pricing. I have all 6 lines on contract and pay 15 dollars for each line above the 10 gb charge. 

Are FamilyTalk customers who migrate to a Mobile Share Value 10GB or higher plan before 2/2/14 also eligible to receive the $25 Mobile Share Value savings credit discount?

Yes, all Mobile Share Value Plan smartphone lines with an annual service contract effective prior to February 2, 2014 are eligible for the $25 credit. This also includes customers on a two year service agreement.

from FAQ on https://www.att.com/shop/wireless/data-plans.html#fbid=2a4Dz7V0QtS

You will lose that $25 credit if you choose to sign up for an additional 2 year contract though. 


I guess I'm confused on a couple of items.  

 

1) Is Mobile Share Value different from Mobile Share?  I thought the plans used to be called just Mobile Share and that the new option for off-contract pricing was called Mobile Share Value.  Or have they renamed any and all Mobile Share plans to Mobile Share Value?

 

2) Does the $25 per line credit apply automatically or do we need to call in to get the new discounted pricing?  The wording in their FAQ seems to imply that it might apply automatically.  The FAQ you posted just says we "are eligible" which doesn't imply that but the question before that says we "will receive" the credit.  But then in response to the question of "How does the launch of Mobile Share Value plans affect existing customers?",  the answer is, "Existing customers can move to the Mobile Share Value plans or they can remain on their current plan, whatever works best for them.", which seems to says that it will not happen automatically.  

 

Does anyone know if the credit happens automatically if you're on a 10GB+ Mobile Share plan or do we have to call in?  It would be nice if it was automatic, but that's probably too good to be true.

Re: Mobile Share Questions

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Feb 4, 2014 10:07:03 AM
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Edited by ujmnz on Feb 4, 2014 at 10:07:47 AM

1. Mobile share is different from the mobile share value. The older mobile share gives you more of a discount on your phones the higher the data plan is. The mobile share value gives you a discount on lines with no contract.

 

2. The $25 dollar credit only applies if you're on a mobile share value plan over 10 gb. I called in last saturday to be changed to the mobile share value plan so that I automatically start getting the credit when it started on Sunday. The credit is there automatically long as you're on a mobile share value plan above 10 gb. If your contracts started before feb 2, then you'll still get the same $25 credit.  

1. Mobile share is different from the mobile share value. The older mobile share gives you more of a discount on your phones the higher the data plan is. The mobile share value gives you a discount on lines with no contract.

 

2. The $25 dollar credit only applies if you're on a mobile share value plan over 10 gb. I called in last saturday to be changed to the mobile share value plan so that I automatically start getting the credit when it started on Sunday. The credit is there automatically long as you're on a mobile share value plan above 10 gb. If your contracts started before feb 2, then you'll still get the same $25 credit.  

Re: Mobile Share Questions

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Feb 4, 2014 10:10:53 AM
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ujmnz wrote:

1. Mobile share is different from the mobile share value. The older mobile share gives you more of a discount on your phones the higher the data plan is. The mobile share value gives you a discount on lines with no contract.

 

2. The $25 dollar credit only applies if you're on a mobile share value plan over 10 gb. I called in last saturday to be changed to the mobile share value plan so that I automatically start getting the credit when it started on Sunday. The credit is there automatically long as you're on a mobile share value plan above 10 gb. If your contracts started before feb 2, then you'll still get the same $25 credit.  


1.  How come they don't delineate the two?  Both options show up under Mobile Share Value now.

 

2.  So if you have a 10GB plan, you don't qualify for the discount?  On their website, they show the 10GB plan as being able to get the $25 per line credit.  Or am I reading the website incorrectly?


ujmnz wrote:

1. Mobile share is different from the mobile share value. The older mobile share gives you more of a discount on your phones the higher the data plan is. The mobile share value gives you a discount on lines with no contract.

 

2. The $25 dollar credit only applies if you're on a mobile share value plan over 10 gb. I called in last saturday to be changed to the mobile share value plan so that I automatically start getting the credit when it started on Sunday. The credit is there automatically long as you're on a mobile share value plan above 10 gb. If your contracts started before feb 2, then you'll still get the same $25 credit.  


1.  How come they don't delineate the two?  Both options show up under Mobile Share Value now.

 

2.  So if you have a 10GB plan, you don't qualify for the discount?  On their website, they show the 10GB plan as being able to get the $25 per line credit.  Or am I reading the website incorrectly?

Re: Mobile Share Questions

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Feb 4, 2014 10:14:38 AM
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You only get that special pricing on 10gb plan or higher. So you need minimum of 10gb.
You only get that special pricing on 10gb plan or higher. So you need minimum of 10gb.

Re: Mobile Share Questions

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Feb 4, 2014 10:20:48 AM
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ujmnz wrote:
You only get that special pricing on 10gb plan or higher. So you need minimum of 10gb.

Ah, ok.  That's what I thought, but in your previous post, you said we only got the credit if we had a plan "over 10GB" or "above 10GB", so I thought I might have misunderstood something.  I guess I will give customer service a call today then.  Hopefully I won't have to be on the phone forever, though I'm guessing a bunch of people are probably calling to get the lower pricing, so I'm not too optimistic about the hold times.  And hopefully this won't mess up the FAN discount.


ujmnz wrote:
You only get that special pricing on 10gb plan or higher. So you need minimum of 10gb.

Ah, ok.  That's what I thought, but in your previous post, you said we only got the credit if we had a plan "over 10GB" or "above 10GB", so I thought I might have misunderstood something.  I guess I will give customer service a call today then.  Hopefully I won't have to be on the phone forever, though I'm guessing a bunch of people are probably calling to get the lower pricing, so I'm not too optimistic about the hold times.  And hopefully this won't mess up the FAN discount.

Re: Mobile Share Questions

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Feb 4, 2014 10:44:37 AM
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I currently have five lines on a family plan. Two phones are blackberry and the other three are just basic. Before actually switching, I wanted to see what my monthly charges would potentially be so I clicked switch to Mobile Share and selected the 10 GB plan and scrolled down to the list of the phones. The $15 per month charge was listed next to only four of the lines. One of the lines has $0 per month listed. This does not seem right. Should not all five lines be listed at $15 a month? Is the system simply not correctly adjusting the charge for this line? I certainly do not want to switch over and find one of the lines being charged at a different rate. If it helps, the fifth line was added to the family plan at a later date than the initial four.

I currently have five lines on a family plan. Two phones are blackberry and the other three are just basic. Before actually switching, I wanted to see what my monthly charges would potentially be so I clicked switch to Mobile Share and selected the 10 GB plan and scrolled down to the list of the phones. The $15 per month charge was listed next to only four of the lines. One of the lines has $0 per month listed. This does not seem right. Should not all five lines be listed at $15 a month? Is the system simply not correctly adjusting the charge for this line? I certainly do not want to switch over and find one of the lines being charged at a different rate. If it helps, the fifth line was added to the family plan at a later date than the initial four.

Re: Mobile Share Questions

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Feb 4, 2014 11:18:38 AM
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aequitatis wrote:

I currently have five lines on a family plan. Two phones are blackberry and the other three are just basic. Before actually switching, I wanted to see what my monthly charges would potentially be so I clicked switch to Mobile Share and selected the 10 GB plan and scrolled down to the list of the phones. The $15 per month charge was listed next to only four of the lines. One of the lines has $0 per month listed. This does not seem right. Should not all five lines be listed at $15 a month? Is the system simply not correctly adjusting the charge for this line? I certainly do not want to switch over and find one of the lines being charged at a different rate. If it helps, the fifth line was added to the family plan at a later date than the initial four.


I would recommend calling and talking to someone; they will be able to give you a more definitive answer on your plan and what the future charges will be.


aequitatis wrote:

I currently have five lines on a family plan. Two phones are blackberry and the other three are just basic. Before actually switching, I wanted to see what my monthly charges would potentially be so I clicked switch to Mobile Share and selected the 10 GB plan and scrolled down to the list of the phones. The $15 per month charge was listed next to only four of the lines. One of the lines has $0 per month listed. This does not seem right. Should not all five lines be listed at $15 a month? Is the system simply not correctly adjusting the charge for this line? I certainly do not want to switch over and find one of the lines being charged at a different rate. If it helps, the fifth line was added to the family plan at a later date than the initial four.


I would recommend calling and talking to someone; they will be able to give you a more definitive answer on your plan and what the future charges will be.

Re: Mobile Share Questions

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Feb 4, 2014 11:21:32 AM
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I wanted to report that I just spoke with customer service and scheduled the change to the new Mobile Share Value plan for my next bill cycle (I didn't want to have to deal with any of the prorated bill stuff).  For five smartphones with 10GB of data, we'll be paying only about $175 after taxes and FAN discount, which is about $100 less than what we're paying now!  (Assuming nothing gets glitched in the billing system, fingers crossed.)  That is a HUGE discount, and kudos to AT&T to doing something nice for their current customers!

I wanted to report that I just spoke with customer service and scheduled the change to the new Mobile Share Value plan for my next bill cycle (I didn't want to have to deal with any of the prorated bill stuff).  For five smartphones with 10GB of data, we'll be paying only about $175 after taxes and FAN discount, which is about $100 less than what we're paying now!  (Assuming nothing gets glitched in the billing system, fingers crossed.)  That is a HUGE discount, and kudos to AT&T to doing something nice for their current customers!

Re: Mobile Share Questions

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