Mobile Share Questions

Professor

Mobile Share Questions

Here's my list of "inFAQs"!

 

1.  I understand that you can have groups on one account under the Mobile Share plan.  Does this mean that I can have five lines on one account in the following scenario?

 

A. Line 1-Smartphone, individual Nation450 plan, no text messaging, grandfathered unlimited data

B. Lines 2-5 - 2 Smartphones and 2 Basic phones, Mobile Share with 4GB data

 

2.  Will each line on a Mobile Share plan still have it's own contract end and upgrade dates?

 

3.  How will FAN discounts be applied to the Mobile Share plan?

Message 12 of 185 (58,087 Views)
Former Community Manager

Re: Mobile Share Questions

You've mostly got it. 

 

Your two smartphones would be on the mobile share plan (1GB of data & unlimited talk/text) = $130 (plus fees/taxes)

 

If you added the messaging phone to the mobile share plan as well, it would be another $30 a month (data, unlimited talk/text)

 

If you left the messaging phone out of the mobile share plan, it would be on it's own seperate plan. Those $10/month fee is for unlimited data on a non-smartphone (a messaging phone). You would still need to have a voice plan and the Messging Unlimited feature on that phone. 

 

I think you'd be better off having all three phones part of the mobile share plan. That would bring your monthly fee to $160 (plus taxes/fees). 

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Message 76 of 185 (8,892 Views)

Re: Mobile Share Questions

is there a way to do it so the that the messaging phone has just the voice and text part, but not the data?
Message 77 of 185 (8,885 Views)
Former Community Manager

Re: Mobile Share Questions

Sure. Since only smartphones require a dataplan, you don't need to have a data plan for a messaging phone. 

 

You could get a straight up voice package and add the messaging feature. The basic voice package is 450 minutes with rollover and 5,000 nights/weekend minutes will run you $39.99/month and the messaging (unlimited messaging and mobile to mobile calling) will be an additional $20.

 

If you do it that way, you're looking at $130 (plus taxes/fees) for the two phones on the mobile share plan and $60 (plus taxes/fees) for the messaging phone. That would be a total of about $190 (of course, plus taxes/fees).

 

Individual Voice Plans: http://www.att.com/shop/wireless/plans/individualplans.html

Mobile Share Plans: http://www.att.com/shop/wireless/data-plans.html#fbid=VNDqMdc0s08?tab2

 

(Please bear in mind that these prices are estimates and your billed amount may be different based on your choices)

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 78 of 185 (8,880 Views)

Re: Mobile Share Questions

okay....if i get a new phone under a regular plan now, in a few weeks when mobile share becomes available, can i switch to that?
Message 79 of 185 (8,874 Views)
Former Community Manager

Re: Mobile Share Questions

Yes, you can change rate plans at any time. Be advised though that adding/removing features, changing rate plans or changing data plans can impact your upgrade eligibility date.

 

It's always a good idea to check your eligibility date after you've made changes to your account so you aren't surprised when it comes time to upgrade. Smiley Happy

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 80 of 185 (8,820 Views)
Tutor

Overage Fee

I have a concern with the fallacy of "$15 per GB for add'l data".

 

1GB of data is equal to 1GB of data, there is no more or less consumption of that amount of data regardless of the number of devices involved in using it.

 

So, why is it that under individual data plans the overage is the common "$10 per GB" while under the Mobile Share plan it is "$15 per GB"? (With many devices sharing a pool of data, chances increase on an overage. This makes it seem like a profit seeking pricing model.)

 

I may likely never have an overage, but I despise it when a provider has inconsistent pricing or fees for identical service features.

Message 81 of 185 (8,770 Views)
Explorer

Re: Overage Fee

I can explain why they did $15/GB overage instead of $10/GB.  Economics Smiley Happy

 

Only the the 20GB for $200 is only level that is $10/GB level.  All the other plans are higher than that per GB.  If it was $10/GB, people could opt for lower levels and if for some reason would have an overage, pay less per GB in overage than what their tier cost per GB. 

 

Let's say some one on the 4GB plan uses 6GB of data.  With a $10/GB overage, their data would be

$70 (4GB plan) + $20 in overage = $90 (same cost of paying the 6GB plan)

At $15/GB, thier cost would be $100.

 

The general idea  is for to opt for higher tier and pay more every month for what they might not use, instead of paying less every month and paying the occassional overage.  A higher overage also helps guide people into those higher tiers.   Which seemed the same motivation of changing the 2GB $20 plan to a 3GB $30 plan.  Even if an account used 2GB per line, the change makes additional revenue of $10 per line.  The change didn't save anyone already using 3GB, just got more money out of new subscribers that didn't need more than 2GB.

 

 

Message 82 of 185 (8,754 Views)
Tutor

Re: Overage Fee

Actually the old 2GB plan was $25 per month.  I have two smartphones currently on that plan.  So an overage for me currently would provide more revenue, but if I never exceed my data pool, I the customer save money.

Message 83 of 185 (8,750 Views)
Former Community Manager

Re: Mobile Share Questions

Message 84 of 185 (8,666 Views)

More data share questions.

I have a five line family plan.
Can I split off 2 lines to a data share plan and leave the other 3 lines on their original family plan, without any termination fees?
Will this affect my contract end date or upgrade eligibility?
Message 85 of 185 (8,039 Views)
Contributor

Re: Mobile Share Questions

I have a specific question concerning EMO discounts. On the new Shared Data plans, will we get 50% off of the primary line + the data plan or JUST on the data plan?

Thanks!
Message 86 of 185 (8,568 Views)
Former Community Manager

Re: Mobile Share Questions


bungejulio wrote:
I have a specific question concerning EMO discounts. On the new Shared Data plans, will we get 50% off of the primary line + the data plan or JUST on the data plan?

Thanks!


Please take a look at your private messages. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 87 of 185 (8,564 Views)
Tutor

Re: Question about Mobile Share Plans

[ Edited ]

I like the concept, but the pricing scheme for "Mobile Share" makes absolutely no sense for us either.

 

Switching from 2 separate accounts to a family plan was a wash for us and now switching from a family plan to this "Mobile Share" is a wash as well.  The only thing that actually makes sense for us is switching to Straight-Talk pre-paid (which would save us ~$60/month).

 

I've been an AT&T Wireless, Cingular and back to AT&T customer for more than ten years now, but there is less correlation now between what I have to pay per month and my actual usage than ever before.

Message 88 of 185 (8,562 Views)
Tutor

Re: Question about Mobile Share Plans

I couldn't agree with you more.  With so many other possible ways to communicate with a data connection, the number of available minutes have become nearly irrelevant for me.  With two lines we use maybe only ~100-150 minutes per month on average. 

 

Even other features are outweighed by free services.  For text messaging and visual voice mail, Google Voice is a highly superior service.

 

We currently use the 550 minute plan with each line having the 2GB data plan ($25).  One line has the old 1000 messages for $10 per month, while I use Google Voice on the other.  Our current monthly cost is ~$120.  If we switched to the 4GB or 6GB plan with two lines the cost would increase to $150 or $160 respectively.

 

I realize unlimited voice is part of the share, but it is a service we would never fully utilize.  That would create an unnecessary additional cost each month.  

 

All of this would have been so much more customer friendly if AT&T had just simplified sharing with options to add on a Family Shared data pool to your current plan.  For example this would be the current individual data plans being the same cost and amount of data, but shared for all lines in the family plan.  (3GB for $30 or 5GB for $50, etc...)

 

If I added Unlimited Family Messaging (which is an already available option for $30), my cost would actually be the same under this process. $50(550 minutes) + $10(second line) +$30(shared 3GB) + $30(Unl.FamilyMsg) = ~$120, but I would be saving money because I am not paying for an unneeded feature like unlimited minutes.  This would also save me even more if I were to add my third line for an additional $10.

 

These Mobile Share Plans are an excellent savings for those currently using an unlimited minutes family plan with multiple data usage devices.  For the rest of us though it does not make much sense paying for a service we would not utilize enough for the additional cost. 

 

The simplicity of all this should be obvious and only requires me to restate my earlier point, "1GB of data is equal to 1GB of data, there is no more or less consumption of that amount of data regardless of the number of devices involved in using it."  Everything else has seemingly moved to unlimited, but now that there are more devices than ever before using data, it has become a method to earn as much revenue as possible by imposing arbitrary and complicated pricing schemes on that data usage.

Message 89 of 185 (8,516 Views)
Contributor

Re: AT&T Family Shared Data Plans

I think ATT should be ASHAMED of themselves with this new method of fleecing customers.

 

Right now I have

1-plan unlimited $30

1-plan 2 GB for $15

1 plan 250 MB for $10

 

I pay $55 per month.

 

New plan 4GB monthly plan ($70) and added a smartphone ($40) and a tablet ($10), your monthly bill would be $120.  That's a 100% increase.  Unless you convince me otherwise, you've just lost a customer. 

 

Message 90 of 185 (8,446 Views)
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