Mobile Share Questions

Professor

Mobile Share Questions

Here's my list of "inFAQs"!

 

1.  I understand that you can have groups on one account under the Mobile Share plan.  Does this mean that I can have five lines on one account in the following scenario?

 

A. Line 1-Smartphone, individual Nation450 plan, no text messaging, grandfathered unlimited data

B. Lines 2-5 - 2 Smartphones and 2 Basic phones, Mobile Share with 4GB data

 

2.  Will each line on a Mobile Share plan still have it's own contract end and upgrade dates?

 

3.  How will FAN discounts be applied to the Mobile Share plan?

Message 12 of 185 (58,016 Views)
Expert

Re: Mobile Share Questions


mrbofus wrote:

jamileh wrote:

I just received verification that FAN discounts will be applied to shared data. 

 

Your discount will apply to the cost of actual data plan but not to the cost of adding devices to the plan. 


 

We can't have a data plan without a data device, right?  I'm confused as to why the FAN discount wouldn't apply to at least one device, if not all devices. 


just like on the current data plans the fan only applied to the 50.00 one unless there are special provisions in your companies agreement with ATT, they decided to only offer it on the data plan and not the device

Message 166 of 185 (9,189 Views)
Teacher

Re: Mobile Share Questions


wingrider01 wrote:

mrbofus wrote:

jamileh wrote:

I just received verification that FAN discounts will be applied to shared data. 

 

Your discount will apply to the cost of actual data plan but not to the cost of adding devices to the plan. 


 

We can't have a data plan without a data device, right?  I'm confused as to why the FAN discount wouldn't apply to at least one device, if not all devices. 


just like on the current data plans the fan only applied to the 50.00 one unless there are special provisions in your companies agreement with ATT, they decided to only offer it on the data plan and not the device


I checked my bill and I have the $25/2GB data plan and I get a discount on that, in addition to getting a discount on the minutes.

 

However, given people's reports of FAN disounts not applying, I guess I'll wait a month or two to see how things shake out.

Message 167 of 185 (9,184 Views)

Re: Mobile Share Questions

@wingrider I think 21stnow is confused about the part that says "You can have more
than one Mobile Share group per account."
Message 168 of 185 (8,243 Views)
Highlighted
Voyager

Re: Mobile Share Questions

I'd also like to know about BlackBerrys on the Mobile Share plan. I don't need the enterprise server support, but I need to get email. I don't know if the BlackBerry data plans work any differently or not.

Message 169 of 185 (7,134 Views)
Contributor

Re: New MobileShare Plans

The service discount will still apply to the charge of the data bucket. For example, a 10GB mobile share value plan having $100.00 charge for the data bucket with a 20% service discount will have a $20.00 credit as the service discount. This is on top of the $25.00 credit that you will be receiving for each smart phone active on the plan for your account. - Hope this helps. ^_^

Message 170 of 185 (2,266 Views)
Teacher

Re: Mobile Share Questions

I can also confirm that the FAN discount does apply to the data bucket, but not anything else.  For us, it was still beneficial to switch (5 smartphones on our plan) since the pricing ended up being the same despite the FAN only applying to part of the monthly bill.  Two of the lines were regularly using less than 1GB of data and 2 of the lines were regularly using more so it made more sense to share data so that we were paying for what we were actually using.  We also got the not-necessary-for-us-but-nice-to-have-the-option benefits of the included mobile hotspot feature.

 

For me, I ended up calling customer service since I didn't want to risk anything going wrong by changing the plan online myself and losing the FAN discount because of some weird computer glitch.  It took nearly an hour on the phone to get everything switched over (there were some billing issues because AT&T had done some weird stuff on one of the lines when it upgraded to an iPhone 5s), but in the end it worked out.

 

Now of course, the question remains as to whether the new Mobile Share Value pricing can be applied to existing customers that are on contract.  From what I've read online, some people seem to say it can, but that doesn't make sense since the lower pricing is for unsubsidized equipment (no contract) only.  I've been dreading the long phone call with AT&T so I've been holding off on that. 

Message 171 of 185 (2,262 Views)
Guru

Re: Mobile Share Questions

[ Edited ]

mrbofus wrote:

 

Now of course, the question remains as to whether the new Mobile Share Value pricing can be applied to existing customers that are on contract.  From what I've read online, some people seem to say it can, but that doesn't make sense since the lower pricing is for unsubsidized equipment (no contract) only.  I've been dreading the long phone call with AT&T so I've been holding off on that. 


It has been confirmed that existing customers on contract get that pricing. I have all 6 lines on contract and pay 15 dollars for each line above the 10 gb charge. 

 

Are FamilyTalk customers who migrate to a Mobile Share Value 10GB or higher plan before 2/2/14 also eligible to receive the $25 Mobile Share Value savings credit discount?

Yes, all Mobile Share Value Plan smartphone lines with an annual service contract effective prior to February 2, 2014 are eligible for the $25 credit. This also includes customers on a two year service agreement.

 

from FAQ on https://www.att.com/shop/wireless/data-plans.html#fbid=2a4Dz7V0QtS

 

You will lose that $25 credit if you choose to sign up for an additional 2 year contract though. 

Message 172 of 185 (2,258 Views)
Teacher

Re: Mobile Share Questions


ujmnz wrote:

It has been confirmed that existing customers on contract get that pricing. I have all 6 lines on contract and pay 15 dollars for each line above the 10 gb charge. 

Are FamilyTalk customers who migrate to a Mobile Share Value 10GB or higher plan before 2/2/14 also eligible to receive the $25 Mobile Share Value savings credit discount?

Yes, all Mobile Share Value Plan smartphone lines with an annual service contract effective prior to February 2, 2014 are eligible for the $25 credit. This also includes customers on a two year service agreement.

from FAQ on https://www.att.com/shop/wireless/data-plans.html#fbid=2a4Dz7V0QtS

You will lose that $25 credit if you choose to sign up for an additional 2 year contract though. 


I guess I'm confused on a couple of items.  

 

1) Is Mobile Share Value different from Mobile Share?  I thought the plans used to be called just Mobile Share and that the new option for off-contract pricing was called Mobile Share Value.  Or have they renamed any and all Mobile Share plans to Mobile Share Value?

 

2) Does the $25 per line credit apply automatically or do we need to call in to get the new discounted pricing?  The wording in their FAQ seems to imply that it might apply automatically.  The FAQ you posted just says we "are eligible" which doesn't imply that but the question before that says we "will receive" the credit.  But then in response to the question of "How does the launch of Mobile Share Value plans affect existing customers?",  the answer is, "Existing customers can move to the Mobile Share Value plans or they can remain on their current plan, whatever works best for them.", which seems to says that it will not happen automatically.  

 

Does anyone know if the credit happens automatically if you're on a 10GB+ Mobile Share plan or do we have to call in?  It would be nice if it was automatic, but that's probably too good to be true.

Message 173 of 185 (2,249 Views)
Guru

Re: Mobile Share Questions

[ Edited ]

1. Mobile share is different from the mobile share value. The older mobile share gives you more of a discount on your phones the higher the data plan is. The mobile share value gives you a discount on lines with no contract.

 

2. The $25 dollar credit only applies if you're on a mobile share value plan over 10 gb. I called in last saturday to be changed to the mobile share value plan so that I automatically start getting the credit when it started on Sunday. The credit is there automatically long as you're on a mobile share value plan above 10 gb. If your contracts started before feb 2, then you'll still get the same $25 credit.  

Message 174 of 185 (2,242 Views)
Teacher

Re: Mobile Share Questions


ujmnz wrote:

1. Mobile share is different from the mobile share value. The older mobile share gives you more of a discount on your phones the higher the data plan is. The mobile share value gives you a discount on lines with no contract.

 

2. The $25 dollar credit only applies if you're on a mobile share value plan over 10 gb. I called in last saturday to be changed to the mobile share value plan so that I automatically start getting the credit when it started on Sunday. The credit is there automatically long as you're on a mobile share value plan above 10 gb. If your contracts started before feb 2, then you'll still get the same $25 credit.  


1.  How come they don't delineate the two?  Both options show up under Mobile Share Value now.

 

2.  So if you have a 10GB plan, you don't qualify for the discount?  On their website, they show the 10GB plan as being able to get the $25 per line credit.  Or am I reading the website incorrectly?

Message 175 of 185 (2,235 Views)
Guru

Re: Mobile Share Questions

You only get that special pricing on 10gb plan or higher. So you need minimum of 10gb.
Message 176 of 185 (2,233 Views)
Teacher

Re: Mobile Share Questions


ujmnz wrote:
You only get that special pricing on 10gb plan or higher. So you need minimum of 10gb.

Ah, ok.  That's what I thought, but in your previous post, you said we only got the credit if we had a plan "over 10GB" or "above 10GB", so I thought I might have misunderstood something.  I guess I will give customer service a call today then.  Hopefully I won't have to be on the phone forever, though I'm guessing a bunch of people are probably calling to get the lower pricing, so I'm not too optimistic about the hold times.  And hopefully this won't mess up the FAN discount.

Message 177 of 185 (2,230 Views)
Voyager

Re: Mobile Share Questions

I currently have five lines on a family plan. Two phones are blackberry and the other three are just basic. Before actually switching, I wanted to see what my monthly charges would potentially be so I clicked switch to Mobile Share and selected the 10 GB plan and scrolled down to the list of the phones. The $15 per month charge was listed next to only four of the lines. One of the lines has $0 per month listed. This does not seem right. Should not all five lines be listed at $15 a month? Is the system simply not correctly adjusting the charge for this line? I certainly do not want to switch over and find one of the lines being charged at a different rate. If it helps, the fifth line was added to the family plan at a later date than the initial four.

Message 178 of 185 (2,223 Views)
Teacher

Re: Mobile Share Questions


aequitatis wrote:

I currently have five lines on a family plan. Two phones are blackberry and the other three are just basic. Before actually switching, I wanted to see what my monthly charges would potentially be so I clicked switch to Mobile Share and selected the 10 GB plan and scrolled down to the list of the phones. The $15 per month charge was listed next to only four of the lines. One of the lines has $0 per month listed. This does not seem right. Should not all five lines be listed at $15 a month? Is the system simply not correctly adjusting the charge for this line? I certainly do not want to switch over and find one of the lines being charged at a different rate. If it helps, the fifth line was added to the family plan at a later date than the initial four.


I would recommend calling and talking to someone; they will be able to give you a more definitive answer on your plan and what the future charges will be.

Message 179 of 185 (2,219 Views)
Teacher

Re: Mobile Share Questions

I wanted to report that I just spoke with customer service and scheduled the change to the new Mobile Share Value plan for my next bill cycle (I didn't want to have to deal with any of the prorated bill stuff).  For five smartphones with 10GB of data, we'll be paying only about $175 after taxes and FAN discount, which is about $100 less than what we're paying now!  (Assuming nothing gets glitched in the billing system, fingers crossed.)  That is a HUGE discount, and kudos to AT&T to doing something nice for their current customers!

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