Mobile Share Questions

Professor

Mobile Share Questions

Here's my list of "inFAQs"!

 

1.  I understand that you can have groups on one account under the Mobile Share plan.  Does this mean that I can have five lines on one account in the following scenario?

 

A. Line 1-Smartphone, individual Nation450 plan, no text messaging, grandfathered unlimited data

B. Lines 2-5 - 2 Smartphones and 2 Basic phones, Mobile Share with 4GB data

 

2.  Will each line on a Mobile Share plan still have it's own contract end and upgrade dates?

 

3.  How will FAN discounts be applied to the Mobile Share plan?

Message 12 of 185 (58,024 Views)

Re: Mobile Share Questions


jacksonkanon wrote:

On our family plan, each member could call *3282# and get an update on the amount of minutes / data that was used...

 

Is this possible under the shared plan? ( so far it sends the group totals back ..ie. we have used 1mb out of 6000mb )

 

Is there a away that each member can monitor their usage w/out going to a desktop and logging into att.com?

 

with 2 teenagers I need to make sure that one does not overuse their allocation of bytes


Not sure what phones you have or how the app differs across phones, but the myAT&T Android app shows total group shared usage, and also splits out usage by individual user.

Message 151 of 185 (10,937 Views)
Highlighted

Re: Mobile Share Questions


jacksonkanon wrote:

On our family plan, each member could call *3282# and get an update on the amount of minutes / data that was used...

 

Is this possible under the shared plan? ( so far it sends the group totals back ..ie. we have used 1mb out of 6000mb )

 

Is there a away that each member can monitor their usage w/out going to a desktop and logging into att.com?

 

with 2 teenagers I need to make sure that one does not overuse their allocation of bytes


Maybe it's just so new that it hasn't updated yet? I know the text messaging recently switched to a family reporting method. Just now when I dialed *3282# from my cell phone it showed me this:

 

Messaging: 36

Group Messaging: 656 of Unlimited

 

When I sign in to my AT&T account online it shows that I have personally used 36 text messages on my phone line so far during my bill cycle and the entire family plan has used 656 text messages. This information is pretty much useless since text messaging is unlimited, but I assume that the new shared data plans will soon offer a similar way of keeping track of your individual data usage as well as the entire family data plans usage.

Message 152 of 185 (10,914 Views)
Expert

Re: Mobile Share Questions

[ Edited ]

according to another post there is suppose to be a way to control the data usage per device on the OLAM site.

 

http://forums.wireless.att.com/t5/Wireless-Online-Account-Access/Mobile-Share-plan-Data-Usage-contro...

Message 153 of 185 (10,905 Views)
Scholar

Re: Mobile Share Questions

Um...isn't Mobile Share supposed to enable tethering on all phones?

Message 154 of 185 (10,686 Views)
Contributor

Re: Mobile Share Questions

how are the taxes applied?   Meaning, is the USF tax applied on just the data plan, or does each additional device get the tax as well?   I'd expect the sales tax to apply, but the USF is against the service.

Message 155 of 185 (10,647 Views)
Expert

Re: Mobile Share Questions


Linkgx1 wrote:

Um...isn't Mobile Share supposed to enable tethering on all phones?


that is correct, tehtering and hotspot is enabled on all sahred plans starting at the 1GB level

Message 156 of 185 (10,630 Views)
Tutor

Re: AT&T Family Shared Data Plans

Okay changed to the new mobile share chose the 20 gig plan.. but a few issues:

 

1 cant add more lines online keeps telling me to call or go to a store (only have 5 lines)

2. they put my family plan on 2 gorup shares??! one gorup has 2 lines one group has 3 lines both have 20 gig to share with huh?!?!?

 

 

 

Message 157 of 185 (10,509 Views)
Tutor

Re: Mobile Share Questions

I posted this in another thread, but I wanted to make sure the people posting in this one see this.  After reading what jamileh said about how FAN discounts will apply to the base data price of the Mobile Share plan, it made the most economical sense for me to switch to mobile share.  In doing so I forfeited my unlimited data plans, but I was OK with this since I was getting a cheaper monthly bill and gaining tethering and unlimited talk.  After switching to Mobile Share, it now says:  "Did you know that by switching to another rate plan you could qualify for a discount?" where it used to say that I had a 15% discount.  I'm praying that this will take effect after the first billing cycle, but I'm skeptical.  If not, I lost my unlimited plan and have a HIGHER monthly bill.

 

If you have a FAN discount, it may not be a good idea to risk switching at this point. 

Message 158 of 185 (10,143 Views)
Expert

Re: Mobile Share Questions


Psypher wrote:

I posted this in another thread, but I wanted to make sure the people posting in this one see this.  After reading what jamileh said about how FAN discounts will apply to the base data price of the Mobile Share plan, it made the most economical sense for me to switch to mobile share.  In doing so I forfeited my unlimited data plans, but I was OK with this since I was getting a cheaper monthly bill and gaining tethering and unlimited talk.  After switching to Mobile Share, it now says:  "Did you know that by switching to another rate plan you could qualify for a discount?" where it used to say that I had a 15% discount.  I'm praying that this will take effect after the first billing cycle, but I'm skeptical.  If not, I lost my unlimited plan and have a HIGHER monthly bill.

 

If you have a FAN discount, it may not be a good idea to risk switching at this point. 


she is on vacation right now until the 3rd, if after the first / second billing cycle the discount does not take affect I would suggest you PM her about it

Message 159 of 185 (10,119 Views)
Explorer

Re: Mobile Share Questions

This is one of my serious concerns more than any other as I have a 18% FAN discount. After all I have been told, even at the Retail Store, I don't know what to trust.

And yes, it may reflect after the first billing cycle.
Message 160 of 185 (10,113 Views)
Expert

Re: Mobile Share Questions

The best thing to do is go to the representative for your company that handles the cellular contract with AT&T and he/she can confirm before changes are made if you will get your FAN discount or not with the change.
Message 161 of 185 (10,033 Views)
Voyager

Re: Mobile Share Questions

Jamileh and/or Wingrider01, or anyone else who may know...

 

I read through this thread, but I haven't found this addressed yet.  I will be getting a Mobile Share plan, and adding 2 lines (for soon to be AT&T customers) for 2 of my family members.  They live in a different state than me... I was advised they will not be able to keep their existing local phone numbers (with the area code in their own state) and would have to receive brand new phone numbers with an area code that MATCHES my phone #'s area code.  Is that accurate?  It seems very strange if it is... and if it is, can I ask, why?

 

I can't imagine I'm the only person in the US who has family members who don't live in the same state as me who all want to be on one single "Mobile Share" plan -- AND keep their existing phone numbers. 

 

Please help, it's greatly appreciated.

 

Thanks.

Message 162 of 185 (9,760 Views)

Re: Mobile Share Questions

I would love to know the answer to this. I have one Blackberrry using Enterprise, one other smart phone and one basic phone, plus an iPad. Is mobile share an option?

Message 163 of 185 (9,478 Views)
Expert

Re: Mobile Share Questions


Limitless wrote:

Jamileh and/or Wingrider01, or anyone else who may know...

 

I read through this thread, but I haven't found this addressed yet.  I will be getting a Mobile Share plan, and adding 2 lines (for soon to be AT&T customers) for 2 of my family members.  They live in a different state than me... I was advised they will not be able to keep their existing local phone numbers (with the area code in their own state) and would have to receive brand new phone numbers with an area code that MATCHES my phone #'s area code.  Is that accurate?  It seems very strange if it is... and if it is, can I ask, why?

 

I can't imagine I'm the only person in the US who has family members who don't live in the same state as me who all want to be on one single "Mobile Share" plan -- AND keep their existing phone numbers. 

 

Please help, it's greatly appreciated.

 

Thanks.


that is accurate, residential service has to have numbers in the same locality - aka area code. Business accounts can have them in various area codes.

No idea why, but those are the requirements.

Message 164 of 185 (9,438 Views)
Teacher

Re: Mobile Share Questions


jamileh wrote:

I just received verification that FAN discounts will be applied to shared data. 

 

Your discount will apply to the cost of actual data plan but not to the cost of adding devices to the plan. 


 

We can't have a data plan without a data device, right?  I'm confused as to why the FAN discount wouldn't apply to at least one device, if not all devices. 

Message 165 of 185 (9,231 Views)
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