Mobile Share Questions

Professor

Mobile Share Questions

Here's my list of "inFAQs"!

 

1.  I understand that you can have groups on one account under the Mobile Share plan.  Does this mean that I can have five lines on one account in the following scenario?

 

A. Line 1-Smartphone, individual Nation450 plan, no text messaging, grandfathered unlimited data

B. Lines 2-5 - 2 Smartphones and 2 Basic phones, Mobile Share with 4GB data

 

2.  Will each line on a Mobile Share plan still have it's own contract end and upgrade dates?

 

3.  How will FAN discounts be applied to the Mobile Share plan?

Message 12 of 185 (58,089 Views)
Scholar

Re: AT&T Family Shared Data Plans


IonLake wrote:

I think ATT should be ASHAMED of themselves with this new method of fleecing customers.

 

Right now I have

1-plan unlimited $30

1-plan 2 GB for $15

1 plan 250 MB for $10

 

I pay $55 per month.

 

New plan 4GB monthly plan ($70) and added a smartphone ($40) and a tablet ($10), your monthly bill would be $120.  That's a 100% increase.  Unless you convince me otherwise, you've just lost a customer. 

 


Shared data is optional, they're not forcing you to change.

 

Message 91 of 185 (9,929 Views)
Expert

Re: AT&T Family Shared Data Plans

[ Edited ]

IonLake wrote:

I think ATT should be ASHAMED of themselves with this new method of fleecing customers.

 

Right now I have

1-plan unlimited $30

1-plan 2 GB for $15

1 plan 250 MB for $10

 

I pay $55 per month.

 

New plan 4GB monthly plan ($70) and added a smartphone ($40) and a tablet ($10), your monthly bill would be $120.  That's a 100% increase.  Unless you convince me otherwise, you've just lost a customer. 

 


you neglected to factor in the voice and texting cost in your pricing example, you just list the data portion. The new shared plans include unlimited voice and text features. Pricing and requirements are light years ahead of verizon's released plan

 

So to add the additional charged, based on 3 phones listed lets start with the lowest family plan @ 550 Minutes with unlimited texting - this is all based on what you state you pay for data

 

59.99 - 550 minute 2 phones

09.99 - 3rd phone

30.00 - unlimited texting

--------

99.98 for 550 and unlimited texting, if it is only two phones, then take the 9.99 away. Add that yo your data

 

99.98

55.00

--------

155.98

 

 

 

 

Message 92 of 185 (9,921 Views)
Explorer

Re: Question about Mobile Share Plans

I have a question regarding the mobile share.  Is there going to be a way to limit data usage on devices?  I am thinking about the 10GB plan, but i want to be able to place a limit on teenager.  I don't want 10GB to be burned through watching youtube and such.  I want to place a limit of 4GB for example, and after that they only get wifi.

 

I don't mind sharing but don't want to share myself into high overages....

Message 93 of 185 (9,924 Views)
Former Community Manager

Re: AT&T Family Shared Data Plans

Hi IonLake, 

 

As La-La noted, the Mobile Share plan is optional. It may not be the right choice for you and you don't have to change your current plan if you don't want to. 

 

 

 

 

--------------

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Message 94 of 185 (9,918 Views)
Former Community Manager

Re: Mobile Share Questions

[ Edited ]

We just launched a great tool you can use to see which plan is right for you.

 

Check out the awesome Mobile Share Planner!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Message 95 of 185 (9,907 Views)
Former Community Manager

Re: Question about Mobile Share Plans


texasguy wrote:

I have a question regarding the mobile share.  Is there going to be a way to limit data usage on devices?  I am thinking about the 10GB plan, but i want to be able to place a limit on teenager.  I don't want 10GB to be burned through watching youtube and such.  I want to place a limit of 4GB for example, and after that they only get wifi.

 

I don't mind sharing but don't want to share myself into high overages....


You might want to look into Smart Limits if you want to place some parental controls on your kid's phone. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 96 of 185 (9,899 Views)
Mentor

Re: Question about Mobile Share Plans

[ Edited ]

I'll ask the direct question. How does the Mobile Share Plans affect our discounted upgrades?

 

Judging from the FAQ https://www.att.com/shop/Upper_Funnel_Promo_Modals/Wireless_Promo_Modals/mobile-share-faqs.html#main... ) in reference to the discounted Tablet question, it appears that discounted equipment isn't elligible for the Mobile Share plans and they would have to be off contract. Therefore, if you plan to upgrade your device you'll be forced to pay the full non-contract sale price for the device. 

 

Furthermore, it also sounds that if you want to move to the Mobile Share you will have to pay the early termination fees that are associated to your contract.

 

Can you please explain how the process would work for your contract expiration and your discounted upgrade elligibility as we use it today? 

 

Cheers!

Message 97 of 185 (9,740 Views)
Professor

Re: Question about Mobile Share Plans

I think that this just applies to tablets, as tablets will no longer be subsidized under Mobile Share.  I don't think that there are changes for phone subsidization and contracts, though.  Jamileh will have further clarification for this.

Message 98 of 185 (9,912 Views)
Teacher

Re: Question about Mobile Share Plans

Hello -

 

I am hopeful that someone might be able to help with my question.  As such, I have 5 lines on a family plan and we really need unlimited minutes (we do not use more than 5GB of data per month in total).  So, moving to the new shared mobile plans make sense in that we will have unlimited minutes and enough data to share.  But here is my question...when AT&T moves voice calls over to VoLTE (which I read will happen in 2013), will that start using my data plan?  If so, I will no longer have "unlimited minutes."   If that is the case, maybe I should keep my current unlimited data plan as once VoLTE rolls out I would technically lose my unlimited minutes.  OR, will VoLTE usage be calculated separately from your data plan.  Thanks so much!!!

Message 99 of 185 (9,909 Views)
Former Community Manager

Re: Question about Mobile Share Plans


Snatch wrote:

I'll ask the direct question. How does the Mobile Share Plans affect our discounted upgrades?

 

Judging from the FAQ https://www.att.com/shop/Upper_Funnel_Promo_Modals/Wireless_Promo_Modals/mobile-share-faqs.html#main... ) in reference to the discounted Tablet question, it appears that discounted equipment isn't elligible for the Mobile Share plans and they would have to be off contract. Therefore, if you plan to upgrade your device you'll be forced to pay the full non-contract sale price for the device. 

 

Furthermore, it also sounds that if you want to move to the Mobile Share you will have to pay the early termination fees that are associated to your contract.

 

Can you please explain how the process would work for your contract expiration and your discounted upgrade elligibility as we use it today? 

 

Cheers!


This applies to tablets, not phones. 

 

Tablets purchased at full retail price are eligible to enroll in a Mobile Share plan. If you purchased a tablet for a discounted, two year commitment price and move your tablet to a Mobile Share plan, your existing contract will not follow the tablet. This would terminate the agreement and appropriate liquidated damaged would apply, even if you activate the tablet on a Mobile Share group.

 

Here is more info about mobile sharing.

 

Basically, 21sNow is right. Smiley Happy

 

Hope this helps!

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 100 of 185 (9,897 Views)
Expert

Re: Question about Mobile Share Plans

[ Edited ]

schafga wrote:

Hello -

 

I am hopeful that someone might be able to help with my question.  As such, I have 5 lines on a family plan and we really need unlimited minutes (we do not use more than 5GB of data per month in total).  So, moving to the new shared mobile plans make sense in that we will have unlimited minutes and enough data to share.  But here is my question...when AT&T moves voice calls over to VoLTE (which I read will happen in 2013), will that start using my data plan?  If so, I will no longer have "unlimited minutes."   If that is the case, maybe I should keep my current unlimited data plan as once VoLTE rolls out I would technically lose my unlimited minutes.  OR, will VoLTE usage be calculated separately from your data plan.  Thanks so much!!!


According to reports that I have seen it is not even scheduled for start og roll out till sometime in 2013 and will probalby be rolled out in major locations a few at the time just like the current LTE technology, heck there are still places that don;t have decent 3G coverage,  doubt this will be a concern for a few years. As far as your unlimited plan. Any answer given here would be pure speculation.

 

rememebr it is capped at 3GB, after 3GB it is throttled down, again suspect that this will not be around for to much longer. Was actually surprised that att did not follow verizon's handling of their grandfathered unlimited plan when they rolled out shared data - want a subsidized phone, they drop your unlimited, want to keep unlimited then pay full price for the phone and you can

Message 101 of 185 (9,912 Views)
ACE - Master

Re: Question about Mobile Share Plans


wingrider01 wrote:

schafga wrote:

Hello -

 

I am hopeful that someone might be able to help with my question.  As such, I have 5 lines on a family plan and we really need unlimited minutes (we do not use more than 5GB of data per month in total).  So, moving to the new shared mobile plans make sense in that we will have unlimited minutes and enough data to share.  But here is my question...when AT&T moves voice calls over to VoLTE (which I read will happen in 2013), will that start using my data plan?  If so, I will no longer have "unlimited minutes."   If that is the case, maybe I should keep my current unlimited data plan as once VoLTE rolls out I would technically lose my unlimited minutes.  OR, will VoLTE usage be calculated separately from your data plan.  Thanks so much!!!


According to reports that I have seen it is not even scheduled for start og roll out till sometime in 2013 and will probalby be rolled out in major locations a few at the time just like the current LTE technology, heck there are still places that don;t have decent 3G coverage,  doubt this will be a concern for a few years. As far as your unlimited plan. Any answer given here would be pure speculation.

 

rememebr it is capped at 3GB, after 3GB it is throttled down, again suspect that this will not be around for to much longer. Was actually surprised that att did not follow verizon's handling of their grandfathered unlimited plan when they rolled out shared data - want a subsidized phone, they drop your unlimited, want to keep unlimited then pay full price for the phone and you can


Actually, for folks with LTE phones that still have the unlimited data, throttling does not kick in until 5GB but since he's talking about the shared data plan with unlimited talk and text, there is no throttling. If you use up your shared data, you buy another chunk, just like the metered data plans.

 

I doubt anyone knows at this point for sure but I doubt that any VoLTE calls will count against your data plan. Once VoLTE is fully rolled out, basically everything you do over the phone will be data and if they don't distinguish between VoLTE data,  sms/mms data and all other data, the whole unlimited talk and text will become meaningless. Consequently, I fully expect none of that type of data (voice and text) will count against the shared data.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 102 of 185 (9,894 Views)
Employee

Re: Mobile Share Questions

1) HSPA+ and LTE are two forms of 4G.

2) Just as with all of the current plans, there is no additional fee to changeplans or features. Changing in mid-cycle will likely cause proration, but that's normal.

3) AT&T is not extending your contract for switching plans, nor are they making you change plans, unlike Verizon.

4) The are very few things that will extend your upgrade eligibility, and changing a plan isn't one of them.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 103 of 185 (9,730 Views)
Highlighted
Mentor

Re: More data share questions.

I presume you could but I don't see the point.

Message 104 of 185 (9,442 Views)
Scholar

Re: AT&T Family Shared Data Plans

You forgot another smartphone.

Isn't it $70 for the plan then 2 smartphones so $80 and $10 for the tablet....so thats $160 for the new plan?

Message 105 of 185 (9,666 Views)
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