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Missing hotspot with Unlimited Data plan

Missing hotspot with Unlimited Data plan

My personal hotspot is missing since I upgraded cell plan to unlimited data.

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Message 1 of 150
Employee
Solution
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎05-07-2016 8:47 PM

Re: Missing hotspot

You cannot use tethering or mobile hotspot with the unlimited data plan.

 

https://www.att.com/shop/wireless/unlimited-plan.html

 

No, tethering and use of your device as a mobile hotspot are not allowed.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 150
Teacher

Re: Missing hotspot

I just discovered this and I'm livid. I changed my cable to directv just so I could get unlimited data and with 5 phone calls to AT&T about this, no one ever mentioned that I would no longer have my hotspot. So now I have crappyy cable, unlimited data and no hotspot.
Message 3 of 150
Employee

Re: Missing hotspot

It's posted on the terms and conditions page of the unlimited plan. It has always been this way, even with grandfathered unlimited plans from the original iPhone days. No tethering is allowed. You may freely switch to a Mobile Share Value plan that offers mobile hotspot if it is a feature that is needed.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 150

Re: Missing hotspot

I have a Go Phone plan...Can I use my hotspot? It worked a month ago, now it doesn't work.

 

Thanks so much!

Message 5 of 150
ACE - Sage

Re: Missing hotspot

@jmhiphone5

 

you can tether with iPhones or ATT phones on the $45 and $60 plans.  We have many reports of problems activating the hotspot.  Call ATT about turning it on on your account.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 150
Tutor

Re: Missing hotspot

Just happened to me too, and the worst part is that in my case I was actually lied to by the customer service rep I talked to (he tried to tell me it would be available "After I signed the customer service agreement with DirectTV and after it had been installed"). That was an obvious attempt to get me locked into the service before I found out AT&T intentionally misdirects people about this. Fortunately, I got suspicious and did some research before DirectTV was installed, found out the truth, and cancelled everything.

 

The fact that this plan can't be used with any device other than a phone or a tablet (and then with no tethering allowed) should be front and center. I know this comes as a baffling suprise to AT&T employees, but customers don't like digging through 200-page "agreements" to find massive caveats like this. And frankly, if I had been tricked into getting DirectTV before being told about these caveats, as the "customer service" rep I talked to seemed to intend by lying about it, I would have sued for damages and false representation (I have a recording of the conversation between me and the rep).

Message 7 of 150
ACE - Sage

Re: Missing hotspot

@JHMN15

 

That is not what you posted on the other thread.  Now who is misleading?  

 

Since it is in every publication of the unlimited plan and in NO LESS THAN FOUR places on the website, anyone who reads can see the conditions and limitations of the plan.

 

 

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(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 150

Re: Missing hotspot

Oh my goodness! This is so unethical! Perhaps this is a perfect time to switch to Verizon. How can they present included features like a hotspot and in my case, I actually had one...and then just remove it? Seems illegal too! I find that BBB complaints help as those in the company just give you the run-around!
Message 9 of 150

Re: Missing hotspot

Yea, I had the hotspot and now it is gone. Confusing!

Message 10 of 150
ACE - Expert

Re: Missing hotspot

@jmhiphone5 They didn't remove your feature, you switched to a plan that doesn't have that feature.  That plan you switched to never had the feature. 

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Message 11 of 150
Highlighted
ACE - Sage

Re: Missing hotspot

@jmhiphone5


@jmhiphone5 wrote:
Oh my goodness! This is so unethical! Perhaps this is a perfect time to switch to Verizon. How can they present included features like a hotspot and in my case, I actually had one...and then just remove it? Seems illegal too! I find that BBB complaints help as those in the company just give you the run-around!

It is not unethical, or illegal.  It is the conditions of both the old and new unlimited data plan.   Both BBB and the FCC won't pay any attention to such a complaint as it's totally within ATT rights. 

It was listed in 4 places that you cannot use your hotspot,  (see my pictures above). 

The analogy.....

You just bough a plate at an all you can eat buffet - you can't feed others off your plate and no doggy bags.  

 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 150
Employee

Re: Missing hotspot

Even if AT&T were to allow a small bit of tethering like Sprint, 3 or 5 gigabytes, there would still be dissent. Expectation that wireless can be a substitute for wired broadband is a sentiment among a lot of consumers, yet that is technically one of the most improbable things ever. 

 

"Throttling" rarely happens to anyone to be honest so it's wide open LTE for a majority of users on unlimited. However that doesn't mean hundreds of gigs shared among a bunch of devices is going to be possible for the carrier. Data bandwidth is still a resource that costs. In areas where AT&T has no internet backbone they must purchase bandwidth from local ISPs, other telecoms, etc. In fact all carriers must do this. Where I live if Windstream has a major outage my phone won't have data either. It's a fact of life in rural areas. Cable and DSL companies have little incentive to provide service because the raw numbers of potential users is low. Still wireless is only an option if someone is willing to accept the costs. If you want cellular data for a computer, game console or WiFi tablet you'll need a plan that is metered essentially. It's a fact that isn't going away, more than likely forever. 

 

Even with T-Mobile's 14 gigabyte tethering allowance what can that get someone? It's not allowing nightly Netflix or Hulu binges or downloading games from Steam or Xbox Live, etc. Those types of file transfers were not what most in the industry had in mind when mobile hotspot is mentioned. They're thinking of web browsing, checking e-mail, maybe a short session streaming a film. Data transfers that happen in bursts, not full speed bandwidth every minute, second, etc.

 

The carriers have the right to establish usage policies as they see fit. Wireless is not a utility like home telephone. Just paying for an unlimited plan does not grant the right to freely invite other devices to the table. The FCC won't be regulating this because they have no right to. AT&T was fined over notifications about slowing speeds down, not limiting tethering. Point of demarcation matters and when data passes through a phone on it's way to something else, that other devices becomes connected to the network. The carrier can dictate what it will allow to connect to that network. I always say go with what fits your needs, don't stay with a carrier hoping for a policy change because that rarely happens. If you need hotspot and unlimited then another carrier may offer a better solution. However no carrier has a plan that's will allow tethering to be used as a replacement for wired broadband. Cellular will never be that.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 150
Teacher

Re: Missing hotspot

I think the fears of AT&T are grossly over rated.  I am (what I consider) one of their most loyal customers since I have a "grandfathered" unlimited data plan.  I rarely use more than 2GB per month and my monthly bill for 4 phones is approximately $275/month.  I have a Verison MiFi Card that I pay $35 per month for 3 GB that I rarely use more than 2GB of data.  I use it as a WIFi when I travel.  About twice per year I will use 4 or 5 GB/month when I travel for which I pay $10/GB that month.  It does gall me to have to pay for the Verizon Card when I feel that I use my AT&T account responsibilibly.  When I travel I carry a laptop and I need to be able to connect it.  The thought of taking my business all to another carrier (including Verizon) has occurred to me.  Incidently, I was told by an AT&T representative (and it is documented in my records) that I could tether my devices before I purchased my last iPhone and was told that I had been told incorrectly when I called to tether my devices.  Bill

Message 14 of 150
ACE - Sage

Re: Missing hotspot

@wrrector

 

Whoever told you, you could tether on your plan, up until your last upgrade was mis-informed (I'm being diplomatic there).  

While ATT did have some unlimited air cards way back in the day, ATT introduced the unlimited data plan and immediately took away tethering.  

 

Honestly, it seems you are spending a lot of money for 4 gigs of data a month. 

With the cost of data coming down, it's time to look at the new plans.  In your case you must be paying $150 just for service.  You could cut your bill in half and dump the hotspot.  

$20 line fee for one phone and 6 gigs of data would be about $85 a month. 

https://www.att.com/shop/wireless/data-plans.html

 

Another user gave up his unlimited so he could tether.  @Gary L has no regrets.

 

 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 150
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