Tutor
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4 Messages
Misleading information when i got new service
I just opened a new account with 2 lines come to find out it is costing me money than what I was originally told. my first line is 85.00 my second is 45.00 plus 20.00 a piece for line usage plus my monthly payment of 23.97 on each phone. I had no idea there was going to be the extra 40.00 for line usage. So my bill was going to be 180.00 something plus taxes and surcharges (also wasn't allowed to use my 8% discount on the choice plus plan) not interested in watching HBO etc on my device all I wanted was to be able to call, text, Facebook and browse the web. to make it a little cheaper I switched to 3gb well that was all used up in one day, so they offered me 6gb and now it is almost gone. so I am stuck with paying for 2 new iphones my bill running almost 200.00 I have no data left this is totally useless to me. What really is crazy I was on a prepaid plan for 45.00 a month and never ever ran out of data. I have chatted 3 different times with agents and all information should be on my account, but each time I have to repeat myself. The agents should be held responsible for the information that is misleading to the consumer, I am paying all this money to AT&T and I have no use for the phone or service, it is doing me no-good. So I am stuck with a service I really won't be able to afford now.
ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @kbaltzer,
Thank you for reaching out to inform us of your concerns. Any billing issue is a hassle and can be problematic, especially if you were under the impression of a different price. We can look into this for you as well the type of plan you have!
I appreciate the very detailed report you have provided. Our data plans do come with a data access fee per line in order for the device to share the data plan. I will be able to look into the available options for you and see what will be the best option available. Please send me a private message @ATTCares in order for me to better assist and investigate your concern for you.
I appreciate the opportunity to help you!
Adam, AT&T Community Specialist
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kbaltzer
Tutor
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4 Messages
6 years ago
I had talked to an agent every day for a week and each time I was told something different. I was misled on what my service was going to cost and actually what it was. My phone # ***. My last name is spelled incorrectly on the account I asked for that to be corrected and it still comes up Blazer not ***. I’m hoping someone can help me with the problems I am experiencing with my bill. I just don’t believe there should be sales people representing AT&T if they have the incorrect information and very misleading. Thank you for your time.
[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
@kbaltzer
The plans are published online for all to see
There is a one time activation fee.
unlimited Choice is $115, ($20 for each phone number/line access and $85 for plan, less $10 auto pay and paperless discount)
plus the cost of phones, $24 each, total before tax is $165, not $200
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kbaltzer
Tutor
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4 Messages
6 years ago
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
All the price details are in your My ATT account, have you looked at it?
line fees are $20 each, plus installments, data plan and taxes.
Priced with a 6 gig plan $150 is about right. Unlimited Choice is only $15 more a month.
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ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @kbaltzer,
I appreciate you providing further details for your concern! All this information will definitely help me to do the proper research which is needed. I do invite you to send me a private message @ATTCares so I will be able to help you out further with these billing concerns!
I look forward to your response!
Adam, AT&T Community Specialist
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kbaltzer
Tutor
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4 Messages
6 years ago
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ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @kbaltzer,
I appreciate you responding back!
We can definitely look into your account for you and verify the type of plan. Due to the sensitive information about your account, we will need you to respond back with a private message by clicking here. Once we receive your private message, we will be able to go over the full details for you.
I will await for your reply!
Adam, AT&T Community Specialist
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court6
Teacher
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6 Messages
6 years ago
I had the same thing happen to me. The store quoted me a price, my first bill was incorrect. I chatted with at&t, the chat person confirmed the price the store told me. My bill was never corrected, despite talking to 3 different people. They offered me some kind of credit for a few months, but the problem was never actually acknowledged or solved. The store quoted me the wrong price for my plan, but there is nothing I can do about it. My advice is if you go to a store to buy a phone, do not take their word for how much the plan will cost - call customer service on your own and get the quote.
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
@court6
Neither store employees, online, or chat CSR’s are consistently correct. Make 3 different contacts, get 3 different answers.
Since the only prices honored are on the website, read the website. Then ask questions on the forum. (Because the people that write wouldn’t know plain English if it bit them) I’ve seen every possible combination of wrong information, especially with the unlimited data plan.
Cellular employees are sales people. They have quotas to fill and we are just fresh meat on the barbie. Watch your own butts.
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