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Mercury USB - Software Won't Install and...
I purchased the Mercury USB last evening (along with plan). When I plug it into my machine, my machine freezes entirely and the communication manager never installs. The ENTIRE computer freezes - the clock doesn't even advance.
I spent an hour and a half on the phone with 3 different levels of technical support. The last attempt involved me 'letting it go' for another hour and a half, whereupon the tech support called back to see how it went (she said that 'someone said' sometimes the install takes a long time with XP Pro SP3 - BS IMO, but I went along).
When she called back, I told her that not only was I frozen but NOTHING was happening (NO disk activity, no advance of clock - displayed the time that the device was plugged in).
I'm trying this on a desktop so I can SEE it works, before investing in a laptop. I gave the tech support rep the link to my hardware config (manufacturer's website) so she could verify between calls (she wanted to). She said there's no problem at all with my hardware config.
Has anyone else had this problem? If so, what was the resolution?
Next step is to install communication manager from USB flash - downloaded today. I'll try that when I get home from work and tech support is supposed to call me back to see if install works.
Thanks in advance for any feedback.
Accepted Solution
Ustonz2000
Tutor
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5 Messages
16 years ago
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IKM5Tekboy
Scholar
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131 Messages
16 years ago
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shenanigans
Professor
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1.7K Messages
16 years ago
In Windows XP:
Start -> Run
Enter 'msconfig'.
This should bring up the System Configuration Utility. On the General tab, select 'Selective Startup'. On the Startup tab, select 'Disable All'. Click OK. Restart the computer.
When you log in, you should see a message informing you of the fact that you just used the System Configuration Utility to change the way Windows starts. Click OK. Cancel out of the System Configuration Utility if it opens.
Try installing ACM. If it does the same thing or when it finishes, remember to put yourself back in normal startup when you're done. It's a very similar process. Just change the selection to Normal Startup and make sure all the startup items got checked again and restart.
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cs10399
Mentor
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43 Messages
16 years ago
I had that same issue.
1. Open up Device Manager
(XP: start-right click on My computer-properties-hardware tab- Device Manager)
(Vista: Circle-control panel-device manager)
2. Look for “Other Devices”
3. In other devices locate any driver related to the air card that i.e. HSDPA Modem etc.
** A hint, Other Devices usually have a big yellow ? then other devices. **
4. Right Click and Uninstall any of these drivers
5. Remove the card for a few seconds and reinsert it
6. Check the device manager after the computer states “your devices are installed and ready to use”
· Look for other devices, if it isn’t there, that’s great.
7. Open up AT&T Communication manager, If it allows you to connect, connect and attempt to browse
8. If it does not allow you to connect and all drivers are showing in the proper location uninstall these drivers and reconnect
9. If still not working reboot and re-attempt
Message Edited by cs10399 on 09-26-2008 01:31:58 AM
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