05-09-2016 8:57 PM
05-10-2016 5:31 AM
Check each of your phones settings and see what apps are using the most data. If they are not essential apps, turn them off to cellular data so they only use wifi. Have your apps only do updates using wifi. Udates use HUGE amounts of data in a short period.
Newer phone operating systems have a wifi assist which, if the phone determines the wifi signal to be marginal, it will revert back to cellular data. Turn off the wifi assist.
This should save you HUGE amounts of data unless you do not have much wifi access.
- edited 05-10-2016 7:06 AM
Your bill also tells you which line is using the most data. Is it one particular phone that seems to be using the majority of data? This may give you a starting point where to look.
(you can also dial *3282# and receive a text with data breakdown for each line)
07-27-2016 11:17 AM
It turns out that AT&T WILL use your data for some apps even when you are connected to WiFi. I have gotten into the habbit of turning the Cellular Data off and on like a light switch. When i am connected to wifi (especially at home or work) - I turn the Cellular Data OFF. Last month was my frest "test run" and I didn't run out of data for the first time in several months. Just started the second month but suggest you all try it. Good luck!
09-14-2016 6:28 AM
09-14-2016 7:20 AM
Switch to one of the new Mobile Share Advantage plans. No more overages. You decide on how much full speed data you are willing to pay for and once you use it up, you will continue to have data, but at a slow speed.
09-21-2016 8:25 AM
09-21-2016 9:11 AM
Well, they kind of are....
The usage recorded on your phone is private. Carriers see data in categories only. They aren't allowed to see more than that.
They are also not trained is all the inner workings of data use and recording.
It also flies in the face of statistics.
Statistically the top causes of data overage is
1. Teenagers. 2. Faulty phone or application. 3. User error. 4. iPhone and iOS updates, wifi assist. So of course the first answers out of the limited tool box is this sort of answer. I find iPhone is number 1 on my list. I removed one iPhone for android in December. The usage on the line dropped to half. I just replaced another one (with Android) and am hoping to see a similar drop.
Our data use is never going to be exactly what our phones show. My ATT and my phone have never been off by more than 100 MBs off of ATT monthly totals, except for one month about 18 months ago. One month was unusually short, then a large amount of data posted at the beginning of the next month. The 2 months together were correct to within 150 MBs.
For some people that makes all the difference.
Carriers say the difference is rounding. We can assume they round up. We also have to assume that partner reporting is not under the control of AT&T.
Both Verizon and AT&T are being accused of fudging data records to push people onto the new plans. The only problem with that theory is only a tiny number of customers have a problem. Millions and millions have no reason to report as they have no increase in data use or reporting over the past 2 years.
A few thousand anomalous accounts dont add up to a giant conspiracy.
1. Replace your SIM card.
2. Close all apps, especially audio and video
3. Clear the outbox on email accounts.
4. Limit social media apps to wifi, at least for some activities. Settings are within the app.
5. Factory reset.
6. Replace the phone.
Many customers solve the problem by switching carriers. What they really did, was switch phones, which was the problem in the first place.
09-21-2016 9:20 AM
I have been with ATT also for years always paid my bill on time signed up for unlimited data at the beginning of my two year contract and now in my 16 month of my 24 month contract never a problem before my bill has doubled and i only have 10 gb one line isnt being used because my phone broke and they wanted me to pay full price up front and after years of on time payments would not give me an installment plan on a phone to use for the account i am paying for.
09-21-2016 9:31 AM
I have a unlimited plan i signed a two year contract for and now in my 16 month they switched me to 10 gb and my regular payment that i have made for years doubled with no real answers i have no choice if they continue that i will cancel plan all together.
09-21-2016 10:09 AM
@lizdance40 In response to your data usage records, a year or two ago, I did a reset of my iPhone cellular data counters after 1 year of not resetting them. When I compared the numbers my iPhone reported to the sum of what AT&T had billed me for during that same time, I got the results that my phone reported I had used about 19GB of data, and AT&T had billed me for about 19.2GB of data cross that full year.
I just sat down and did similar for the most recent year and I see that for the period of 7-20-2015 to 9-20-2016 my iPhone has reported that I used 68GB of cellular data. That is a huge jump, but I'm not surprised because I know I have used more data. More interesting is that I look at my AT&T bills for the period and I see that for 7-20-2015 to 8-19-2016 AT&T has billed me for 49.11GB of data usage. Now, my billing cycle just ended so I can't see my most recent month's usage on the AT&T site, but based on my known usage for the month and my wife's usage for the month, I know that AT&T could not have billed me for more than 10GB of data, which would mean that AT&T will have billed me for no more than 60GB of data usage for the same period that my phone reports I used 68GB of data. This points to the fact that AT&T is obviously scamming me on my data use charges billing me for 8GB less data than I really used for those 14 or 15 months...
09-21-2016 10:13 AM
As fellow customers we are here to provide information and help where we can. But we have a few requests.
1. For mercy sake, punctuation. You post is very difficult to understand due to lack of it.
2. Unrelated to the original thread. If you have a problem, tacking it onto someone else's thread will not get you the attention yup want or should get.
3. A time line and each event or issue listed so that we understand what happened AND WHY.
4. Data plans don't get changed for no reason, there is always an incident which triggers the change. Knowing when, may also give you an idea why.
5. We all have to pay for our phones now. All carriers dropped contracts.
- My ex is on my account, his phone broke after 2 years and he bought a cheap phone to replace it right away. $40 total. Not having a smartphone in a line is not ATTs fault. They sell several smartphones as gophones that cost less than $200 total, not a contract price.
I haven't purchased an ATT phone since I switched 2.5 years ago. There are plenty of flagship quality phones out there for half what popular name brands sell for.
09-21-2016 10:46 AM
Another thing that should get mentioned here, is the apps. People have tons of apps installed these days, and even the preinstalled in-box apps can be data-intensive, in some cases, PARTICULARLY when THEY UPDATE. An app can go from nominal data usage overnight, to heavy data usage, with no warning.
The phone's data counters, as everyone has mentioned, and I almost never see anyone reply with their numbers, will reflect this, down to the mb/kb.
Mine does, and similar to @GeekBoy, I've tracked mine before, both Win Phones and Android, and I too have seen either exact numbers, or in a few cases, AT&T has also charged me for less data than I used, by my phones' count.
The reason for less data is most likely due to data compression, in that some apps and similar will compress things, in the background.
At any rate, please check your data counters, almost any phone has them built in, and look to see what's really using your data!
Like @lizdance40 mentions, there's no way in the world, per privacy laws, that AT&T can tell you what your data is being used for, and believe me, you don't want them to be "monitoring" this, it would be disturbing, the laws are there for good reason!
*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.
09-21-2016 10:54 AM
".....Another thing that should get mentioned here, is the apps. People have tons of apps installed these days, and even the preinstalled in-box apps can be data-intensive, in some cases, PARTICULARLY when THEY UPDATE. An app can go from nominal data usage overnight, to heavy data usage, with no warning......."
Just to name names, Spotify. Both my sons use Spotify and every time there is an update it seems to default to high quality, which uses 2-4 times the data as lower quality. My older son pay for premium and caches music, which significantly cuts data use.
09-21-2016 10:58 AM