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Ecian417's profile

Contributor

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1 Message

Monday, September 18th, 2017 7:07 PM

How to limit data usage

Just bought an LG Phoenix 3. It was cheap. $50. I'm old (64) and not familiar with smartphone usage. I am eating through my data plan and want to avoid those $20 add-ons to account. On my old device (not smart phone) I was able to access internet. I emailed and could use facebook but was very slow. I never incurred any extra charges to my plan? Now I am?? Any advice on how to keep in my plan. Can't afford the overages. Thanks. emc

Community Support

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230.7K Messages

7 years ago

Hi @Ecian417,


I am sorry you are having data issues with your LG Phoenix 3. I am pleased to look into this for you!


We definitely do not want you to go over your data. The first thing I will suggest is our Troubleshoot and Resolve Tool. Once you open the link, please select your make and model of device.  Under Service/network issues, please select Internet and follow the prompts to start troubleshooting.

Have a fantastic rest of your day!


Geovanni, AT&T Community Specialist

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