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Re: How to access HBO with unlimited plus plan

Contributor

How to access HBO with unlimited plus plan

Just saw a commercial on TV about the unlimited plus plan now including HBO. I have the unlimited plus plan, do how do I access HBO? I tried it from the Direct TV app and also downloaded HBO GO. Both said I can't watch because I don't subscribe.. please help
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Message 1 of 39
Administrator
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Accepted by ATTHelpForums
‎01-31-2018 10:42 AM

Re: How to access HBO with unlimited plus plan

Hello @LeAnn66,

 

Thank you for your interest in our HBO offer! I Depending on your product will determine how you can redeem the offer. Our Free HBO & AT&T Unlimited Plus - How To Redeem article has more information. 

 

Fore more information, visit our Unlimited Plus page. You will select the option which meets your current services. These options can range from current DirecTV or U-verse customers to DirecTV now customers, and even Wireless service only. Once you select your option, it will let you know how to get started.

 

You will need to ensure you meet the requirements to take advantage of this great offer. For DirecTV and U-verse customers, your billing addresses for your services must match. Have a combined bill with wireless and DirecTV or U-verse TV. For DirecTV Now customers they will use their mobile number when redeeming the offer at directvnow.com.

 

I hope this information helps! Enjoy your included HBO!

 

Brett, AT&T Community Specialist


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Message 2 of 39
Tutor

Re: How to access HBO with unlimited plus plan

I am an AT&T Unlimited Plus wireless subscriber.  I do not have Directv or Directvnow.  I cannot get the free HBO.  I have chatted with Directvnow and spoken to their tech support and they don't know about the free HBO.

 

I followed your link and selected 'Don't Have DirecTV, U-Verse or Directvnow.  I entered my Unlimited Plus wireless cell phone number and got the following error "Oh no!  It looks like that mobile number isn't eligible for our limited time offers.  Upgrade now and qualify for EXCLUSIVE OFFERS."

 

Please help.

Message 3 of 39
Administrator

Re: How to access HBO with unlimited plus plan

Hello @pjsirr,

 

I am sorry to hear you are getting the error message and are not able to access HBO.

 

Here is a great article on how to get HBO with the Unlimited Plus plan! Once in the article, please scroll until you find the option which best fits your account type.

 

Please let me know if this information helps! Have a great rest of the day!

 

Brett, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 39
Tutor

Re: How to access HBO with unlimited plus plan

I followed but no luck. It doesn't recognize my cell phone number. What do I try next?
Message 5 of 39
Administrator

Re: How to access HBO with unlimited plus plan

Hello again @pjsirr,

 

Thank you for trying the article I posted. In order to find out what is exactly causing your number to not be recognized. Please contact us, so we can get an in-depth look so you can enjoy your free HBO ASAP!

 

I hope to hear from you soon!

 

Brett, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 39
Tutor

Re: How to access HBO with unlimited plus plan

I have been trying to figure this out for the past hour and i finally got it. When you go into the HBO GO app and choose sign in. It will ask you to choose your provider. You should choose "Directv" and NOT "Directv Now". Once you have choosen "Directv" you login with your Directv account and password and it should give you access to HBO GO

Message 7 of 39
Contributor

Re: How to access HBO with unlimited plus plan

ATT and DirecTV screwed this up pretty bad. 

We are a DirecTV customer with all premium channels and HBO. We just changed our wireless plans to be unlimited plus. I guess that means they are giving us HBO that we already have. So we noticed a credit on our account. Then when I go to the use the HBO app to finish my marathon of the Sopranos on a Friday night I'm met with a login prompt. I can't log in with my normal DirecTV credentials because now HBOGO.COM/ACTIVATE says my DirecTV plan has no HBO. 

Who should get fired over there or making such a stupid change to the way this plan works? How do I fix this so I can get my show working again? Nobody at ATT indicated a change to our DTV plan when they talked us into changing our wireless plan. 

Completely frustrated and trying not to say what I really feel on here. 

Message 8 of 39
Administrator

Re: How to access HBO with unlimited plus plan

Hello there @thinkingallowed!

 

We appreciate the time you have taken to reaching out to us on our Community Forums. It’s certainly understandable when you wish to finish your marathon only to be deterred from logging into your app! I would be more than happy to assist you in correcting this.

 

Since you are already an existing HBO service user on DIRECTV, your account may need to be looked at for the necessary requirements. Please contact us, so we can look into this further.

 

 

Brett, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 39
Contributor

Re: How to access HBO with unlimited plus plan

My problem too and after 6-7 hours and talking to at least 10 people at ATT and Direct TV no one can solve it.

Message 10 of 39
Highlighted
Contributor

Re: How to access HBO with unlimited plus plan

Me too. I signed up for ATT Wireless plus, which should give me HBO subscription through HBO GO or Directvnow. well, I can't get pass my phone number verification for two months. I have contacted ATT and directvnow support. Since Directvnow doesn't have a phone number, I can only chat with them. Everytime they PROMISED me that they would escalated my case, and it would take 5 - 7 days. Yesterday was my sixth call to them. It is still no ending in sight. what can I do? I receive the same error message as above: Oh no!  It looks like that mobile number isn't eligible for our limited time offers.  Upgrade now and qualify for EXCLUSIVE OFFERS. 

Message 11 of 39
Contributor

Re: How to access HBO with unlimited plus plan

I am having the same issue. I have registered for DirecTV Now for the free HBO option, and both DirecTV Now app and HBO Go says I don't have the channel and I have to add it.
Message 12 of 39
Contributor

Re: How to access HBO with unlimited plus plan

I spent 4months trying to get the free HBO on my unlimited plus plan, and finally just shut off service.

 

It is a lie. A lie to try and get you to buy DirectTV, since AT&T bought DirectTV.

 

 

Constantly told by customer service and managers that "a direct tv subscription is required", yet the terms of service plainly state that you get free HBO, through directTVNow app, at NO CHARGE.... with any unlimited choice or plus plan.

 

The customer service at directTV, TWICE, assured me that I would have my free HBO within -1st time 3-5 business days -2nd time 5-7 business days. They gave me a reference # the first time, and an assurance number the 2nd time. Both lies.

 

Avoid AT&T at all costs. Even Verizon customer service is better than these guys, and that is saying something.

 

 

Message 13 of 39
ACE - Expert

Re: How to access HBO with unlimited plus plan

@LeAnn66 Did you ever get your free HBO working?

 

 

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Message 14 of 39

Re: How to access HBO with unlimited plus plan

Having the same issue as others.  After several calls/chats with AT&T and DirectTV and HOURS spent trying to solve the problem I get the same error message.  I agree that it appears this is a bogus offer.  Beyond disgusted.  I challenge AT&T to reduce my bill by $15/mo to cover the cost of HBO thru Comcast.

Message 15 of 39
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