Contributor
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2 Messages
Group texting between an android and iphones
I have an Android phone. My family all have iPhones. We have been experiencing problems with group messages just recently. I'll send a group message to my family and only one of the recipients will receive it. We have checked our settings but don't know what the problem may be. Are there any suggestions for this?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
6 years ago
Hi @Judyvalt.
We can help. For the iPhone users, we’ve got instructions for how to refresh their messaging settings. On your end, we’d recommend also turning your messaging features off, turning the phone off and then on, and then turning the features back on. If you let us know what device you have we can give more specific instructions.
We’d also recommend that everyone in the group deletes the previous messages and start a new thread. In order to prevent spam, we have a group messaging limit of 10 people, so you will need to ensure that your group is 10 people or less.
Let us know if you have further questions. Thanks for reaching out!
Dawn, AT&T Community Specialist
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Judyvalt
Contributor
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2 Messages
6 years ago
thank you for your response and for helping me with this issue, it is very frustrating and causing a lot of miscommunication.
The problem with group messaging is between a Samsung s7, I phone 5, 7, 8, &8 plus
please let me know what we need to do to correct this issue.
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ATTHelp
Community Support
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231.5K Messages
6 years ago
Hello @Judyvalt.
For your Samsung S7, we recommend starting by turning off your Advanced Messages and MMS messages:
The instructions for the iPhone users to do the same are hotlinked in the previous message. After you’ve all refreshed those settings and deleted the previous threads, we recommend you start a new thread. If you’re still having issues with the other users receiving messages, you can try resetting network settings. Check out our forum thread on Android messaging issues for other troubleshooting tips.
If your contacts are still not receiving your texts after following all of these steps, let us know so we can do further troubleshooting on your device.
Dawn, AT&T Community Specialist
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krdavis5
Contributor
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2 Messages
6 years ago
I'm having the same issue. My siblings all have iPhones, and when one sends a group text I'm the only one who doesn't receive it. Single texts come to me just fine. My phone is a ZTE Quartz from TracFone. Thanks!
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DucatiGreg
Contributor
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1 Message
5 years ago
I had the same issue with my S9 sending group test to iPhones. I tried the reset, turn off, turn on, but what fixed it was:
Start a new message. Put in the same contacts. type in the message, and presto! it works! Why? Who knows. Ask the S/W engineers that continue to mess up our phones when they are not broken!!
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krdavis5
Contributor
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2 Messages
5 years ago
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willsarms
New Member
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1 Message
3 years ago
Same problem my friends type in my number on there iphones and it says "can't connect to iMessage".
My friend has a iphone XR; and i have a samsung galaxy a51
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ManiacJoe
Teacher
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23 Messages
3 years ago
If your phone number used to be used on an iPhone, you need to unregister that number with the iMessage service (see Apple's web site). Also your friends need to change your contact entry on their phones to be SMS not iMessage.
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