09-14-2015 8:20 PM
When is AT&T going to fix the problem of having a limit of only being able to send a group text to 10 recipients? No other carrier has a limit on the amount of recipients that can be sent a group text except AT&T. When are they going to fix this huge problem that they constantly seem to ignore and not give a real answer too?
I have been with AT&T for over 22 years and their cell service is great, but their customer service is the worst, and their in store service is just as bad. The question I asked above has been a constant problem that people have complained about for a while now and they never do anything about it. Just watch how they answer the question above, if they even respond to it at all. I guarantee you they will dance around it or use some lame excuse like it's an Iphone problem. Well I don't have an Iphone, I have a new Samsung S6 Impact and I know other people who have the same phone as me but with Verizon and they have no problem sending group text messages with no limit on the amount of recipients they choose to send them too.
Why is there a limit of only 10 recipients when sending a group text?
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12-12-2016 7:53 PM
- edited 12-13-2016 10:08 AM
Ok I work for a volunteer fire department and a majority of our work related communication is via text. We have 15 members of our dept, and I'm the only one who can not communicate in the group message. This is unacceptable.
It has been an ongoing complaint for years and ATT has chosen not to change the policy. At this time (and the foreseeable future) your only options are 3rd party apps or to change carrier. I guess there is a 3rd option; stick around and complain about it. But you can see what that has achieved.
12-15-2016 11:00 AM
this may not be broken, but it is an issue that needs to be re-evaluated. maybe when the 10 person limit was put in place there were outdated reasons why it was needed, but in today's society where mass messaging is quite normal (students and adults alike) it should be looked at. I am not saying to impose an unlimited thread, but maybe start by doubling the current limit or tripling it. 30 people at once is not uncommon as this thread would prove. please ATT, address this issue.
12-15-2016 11:03 AM
ATT--this is not a solution. you are saying that we need to go off network (a service to which we pay for) in order to do a common task. It's not 3rd party apps problem, it is your problem.
12-15-2016 12:38 PM
Actually it's not ATT's problem, it is yours. If you buy a car that only seats 5 adults when there are 7 of you, you can't demand the manufacturer to fix the "problem". You get a motel room with two beds, you can't demand the manager come up with a third bed. You signed up for wireless service with a text limit of 10. It is up to you to find a solution.
12-15-2016 1:03 PM
Busternutt wrote: "Actually it's not ATT's problem, it is yours. If you buy a car that only seats 5 adults when there are 7 of you, you can't demand the manufacturer to fix the "problem". You get a motel room with two beds, you can't demand the manager come up with a third bed. You signed up for wireless service with a text limit of 10. It is up to you to find a solution."
I've heard of comparing apples to oranges, but this is like comparing apples to space stations. It's such a bad post, it's hilarous. Keep up the
good work, Busternutt. LOL. Wow.
12-15-2016 2:08 PM
12-15-2016 2:23 PM
12-15-2016 2:53 PM
12-15-2016 3:02 PM
12-16-2016 10:37 AM
You guys realize that this problem is losing ATT a lot of customers!!!!
ATT's churn rate is amongst the lowest in the industry and holding steady. Even if we were to assume that every one of those customers is leaving because of the 10 text limit (which of course isn't true), it isn't hurting their bottom line.
I get that you want/need to be able to text more than 10 people. Work arounds have been suggested. If they don't work for you, feel free to change carriers. Do you continue to shop at a grocery store that doesn't stock products that you need after you've asked them to or do you shop elsewhere?
And yes, the comparison between buying a car that won't meet your needs and signing up for wireless service that won't either, is pertinent.
12-16-2016 11:11 AM
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