Explore & discover

Helpful Links

Group text limit of 10 recipients, WHY?

Teacher

Group text limit of 10 recipients, WHY?

When is AT&T going to fix the problem of having a limit of only being able to send a group text to 10 recipients?  No other carrier has a limit on the amount of recipients that can be sent a group text except AT&T.  When are they going to fix this huge problem that they constantly seem to ignore and not give a real answer too? 

 

 

I have been with AT&T for over 22 years and their cell service is great, but their customer service is the worst, and their in store service is just as bad.  The question I asked above has been a constant problem that people have complained about for a while now and they never do anything about it.  Just watch how they answer the question above, if they even respond to it at all.   I guarantee you they will dance around it or use some lame excuse like it's an Iphone problem.  Well I don't have an Iphone, I have a new Samsung S6 Impact and I know other people who have the same phone as me but with Verizon and they have no problem sending group text messages with no limit on the amount of recipients they choose to send them too.  

 

Why is there a limit of only 10 recipients when sending a group text?

281,228 Views
Message 1 of 236
Teacher

Re: Group text limit of 10 recipients, WHY?

It is 100% and ATT issue. Your phone and android have no practical
limitation. Verizon's number is 15 or 20 with the same phones.
Message 226 of 236
Teacher

Re: Group text limit of 10 recipients, WHY?

I have an iPhone, same issue. “It’s not a phone issue” it’s AT&T’s limitations. Version has a 20 Group message limit.
Message 227 of 236
Tutor

Re: Group text limit of 10 recipients, WHY?

Thanks...super bizarre that Samsung customer service on the phone told me it's their android update and no matter what model I go to, it's the phone and software. How strange.

Message 228 of 236
Tutor

Re: Group text limit of 10 recipients, WHY

It’s a carrier issue not a phone issue. AT&T limits the number of
recipients to 10.
Message 229 of 236
Teacher

Re: Group text limit of 10 recipients, WHY?

 "employee contributor" discounting what many customers want. Typical ATT

Message 230 of 236
Tutor

Re: Group text limit of 10 recipients, WHY?

Yep iPhone has same problem. It’s AT&T that sets the limit not the phone.
Message 231 of 236
Contributor

Re: Group text limit of 10 recipients, WHY?

Nothing is broken?  Have you read all the comments from people saying they're going to leave at&t over this?

Message 232 of 236
Teacher

Re: Group text limit of 10 recipients, WHY?

Feel free to join us over at the big V where group texting more than 10 is working jut fine. 

I used  AT&T(or Bell System) for 40+ years and had to switch because of this issue. From what I can tell, AT&T has conceded this issue is not worth fixing and has "no intent to fix". AT&T users, don't hold your breath waiting for a solution. 

 

Message 233 of 236
Mentor

Re: Group text limit of 10 recipients, WHY?

How is this considered "solved" when the limit is still at 10? 

The real reasoning for this is not spam, its network congestion management. 

Message 234 of 236
Contributor

Re: Group text limit of 10 recipients, WHY?

I use AT&T Prepaid.  My phone is a Samsung Galaxy Express Prime 3 that is specifically made for AT&T Prepaid, however, many of the features included on the phone do not work with AT&T Prepaid accounts.  Why are they there?  I hear that the are evaluating making features available for prepaid accounts, but when?  This issue with group texts limits has been going on for almost 5 years now.  I cannot use Advanced Messaging or WiFi calling because I have chosen to stay with AT&T all of these years.  These features are available with other prepaid carriers and they also don't limit multimedia messages to 10 recipients.  Well, I'm not waiting around anymore.  Consider this my goodbye letter AT&T.  I am leaving you forever and will never consider using or recommending any of your products or services again.

Message 235 of 236
Highlighted
Contributor

Re: Group text limit of 10 recipients, WHY?

Time to leave At&t. Bad customer service, spotty reception, cant group text, high prices, and unwilling to work with customers. Time to go back to Verizon.

Message 236 of 236
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support