Teacher
•
1 Message
Why is my maximum group text limit only 10 recipients?
When is AT&T going to fix the problem of having a limit of only being able to send a group text to 10 recipients? No other carrier has a limit on the amount of recipients that can be sent a group text except AT&T. When are they going to fix this huge problem that they constantly seem to ignore and not give a real answer too?
I have been with AT&T for over 22 years and their cell service is great, but their customer service is the worst, and their in store service is just as bad. The question I asked above has been a constant problem that people have complained about for a while now and they never do anything about it. Just watch how they answer the question above, if they even respond to it at all. I guarantee you they will dance around it or use some lame excuse like it's an Iphone problem. Well I don't have an Iphone, I have a new Samsung S6 Impact and I know other people who have the same phone as me but with Verizon and they have no problem sending group text messages with no limit on the amount of recipients they choose to send them too.
Why is there a limit of only 10 recipients when sending a group text?
barryb717
Teacher
•
5 Messages
7 years ago
users who see this as an actual problem or serve no purpose at all. Either
way it's no sweat off my back if you perceive me as a kid complaining.
As long as this company sees that this is something a portion of it's
customer base wants.
0
Svb1971
Tutor
•
4 Messages
7 years ago
0
David606
Employee
•
3.5K Messages
7 years ago
If you've read the thread and all others like it the solution of "taking your business elsewhere" is going to be the only solution at this time. There is nothing that can be done to change this. It's a system-wide, company-wide policy that has remained at 10 for the longest period of time.
It probably will never change.
0
0
sandblaster
ACE - Expert
•
64.7K Messages
7 years ago
Unless enough customers actually do take their business elsewhere because of it but despite the strong feelings of those on this thread, I suspect the number of customers actually willing to do that is extremely small.
0
0
Meland
Contributor
•
1 Message
7 years ago
0
Swat395
Teacher
•
4 Messages
7 years ago
I had to learn the hard way of this POLICY when I got put on my departments tactical team and couldn't let other team members know I was responding because we had 12 people in are group text.
Why will AT&T not listen to the customers and maybe offer an extra fee to add this feature. Why is the only way to complain through a thread on this website to have a customer service rep reply with a standard answer.
0
Bigzephead
Contributor
•
1 Message
7 years ago
0
SaltySailor
Tutor
•
2 Messages
7 years ago
...
0
SaltySailor
Tutor
•
2 Messages
7 years ago
Plenty of people have an issue with it and have a right to complain. If enough people complain maybe AT&T will do something about, that's how complaints work. And if Verizon people are complaining about 20 then maybe AT&T should consider raising it to 30. But you have to admit that a limit of 10 is a little absurd...
0
amzAnaMaria
Contributor
•
1 Message
7 years ago
It is a real problem when you have group of family members wanting to send well wishes, happy birthdays..etc pictures or videos and we the ATT customers are not getting those messages or pics because there are over 10 people in conversation group😱 😢Please ATT follow Verison and other carriers allowing up to 20 or more people in conversation group!!
0