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Group text limit of 10 recipients, WHY?

Teacher

Group text limit of 10 recipients, WHY?

When is AT&T going to fix the problem of having a limit of only being able to send a group text to 10 recipients?  No other carrier has a limit on the amount of recipients that can be sent a group text except AT&T.  When are they going to fix this huge problem that they constantly seem to ignore and not give a real answer too? 

 

 

I have been with AT&T for over 22 years and their cell service is great, but their customer service is the worst, and their in store service is just as bad.  The question I asked above has been a constant problem that people have complained about for a while now and they never do anything about it.  Just watch how they answer the question above, if they even respond to it at all.   I guarantee you they will dance around it or use some lame excuse like it's an Iphone problem.  Well I don't have an Iphone, I have a new Samsung S6 Impact and I know other people who have the same phone as me but with Verizon and they have no problem sending group text messages with no limit on the amount of recipients they choose to send them too.  

 

Why is there a limit of only 10 recipients when sending a group text?

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Message 1 of 236
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Contributor

Re: Group text limit of 10 recipients, WHY?

Ok I work for a volunteer fire department and a majority of our work related communication is via text. We have 15 members of our dept, and I'm the only one who can not communicate in the group message. This is unacceptable.
Message 46 of 236
Professor

Re: Group text limit of 10 recipients, WHY?


@Jaytongret wrote:
Ok I work for a volunteer fire department and a majority of our work related communication is via text. We have 15 members of our dept, and I'm the only one who can not communicate in the group message. This is unacceptable.

It has been an ongoing complaint for years and ATT has chosen not to change the policy. At this time (and the foreseeable future) your only options are 3rd party apps or to change carrier.  I guess there is a 3rd option; stick around and complain about it. But you can see what that has achieved.



"Customers helping customers; not always successfully"
Message 47 of 236
Tutor

Re: Group text limit of 10 recipients, WHY?

this may not be broken, but it is an issue that needs to be re-evaluated. maybe when the 10 person limit was put in place there were outdated reasons why it was needed, but in today's society where mass messaging is quite normal (students and adults alike) it should be looked at. I am not saying to impose an unlimited thread, but maybe start by doubling the current limit or tripling it. 30 people at once is not uncommon as this thread would prove. please ATT, address this issue. 

Message 48 of 236
Tutor

Re: Group text limit of 10 recipients, WHY?

ATT--this is not a solution. you are saying that we need to go off network (a service to which we pay for) in order to do a common task. It's not 3rd party apps problem, it is your problem. 

Message 49 of 236
Professor

Re: Group text limit of 10 recipients, WHY?

Actually it's not ATT's problem, it is yours. If you buy a car that only seats 5 adults when there are 7 of you, you can't demand the manufacturer to fix the "problem". You get a motel room with two beds, you can't demand the manager come up with a third bed. You signed up for wireless service with a text limit of 10. It is up to you to find a solution.



"Customers helping customers; not always successfully"
Message 50 of 236
Tutor

Re: Group text limit of 10 recipients, WHY?

Hasn't always been limited to ten.
Message 51 of 236
Mentor

Re: Group text limit of 10 recipients, WHY?

LOL.

 

Busternutt wrote: "Actually it's not ATT's problem, it is yours. If you buy a car that only seats 5 adults when there are 7 of you, you can't demand the manufacturer to fix the "problem". You get a motel room with two beds, you can't demand the manager come up with a third bed. You signed up for wireless service with a text limit of 10. It is up to you to find a solution."

 

I've heard of comparing apples to oranges, but this is like comparing apples to space stations.  It's such a bad post, it's hilarous.  Keep up the good work, Busternutt.  LOL.  Wow.

Message 52 of 236

Re: Group text limit of 10 recipients, WHY?

This is the 21st Century! Technology is awesome!! ATT should be able to keep up. Other companies have.
Message 53 of 236
Teacher

Re: Group text limit of 10 recipients, WHY?

Incorrect.

When you purchase a car you look inside to see if it can fit your family.
In fact, car companies advertise how many can seat comfortably in your car.
AT&T goes out of their way to keep you in the dark about this archaic limit.
Message 54 of 236
Teacher

Re: Group text limit of 10 recipients, WHY?

My husband and I started using AT&T when our now oldest child was 1, now we have 3 children and I have the need for texting up to 12 people at the same time in the same conversation.
I agree... I wouldn't complain to a manufacturer to add seats to a 5 passenger vehicle because I wouldn't even consider getting it. It currently doesn't fit my needs.
I wouldn't consider getting a hotel room with only 2 beds either, unless I got a connecting room for the kids. A room with only 2 beds currently doesn't fit my needs.
AT&T fit my needs at the time my husband and I signed up, but now it doesn't. My life has grown, evolved and moved forward. It's a shame that AT&T's business has not. I'm just waiting for all of our 5 iPhones to no longer be in a 2-year agreement so I can find a company that will fit my needs.
Message 55 of 236
Contributor

Re: Group text limit of 10 recipients, WHY?

After 13 years with AT&T, we just left to another carrier specifically over this issue. Farewell thou once great wireless provider. Smiley Sad
Message 56 of 236

Re: Group text limit of 10 recipients, WHY?

Google Hangouts allows more than 10 recipients and is available for iPhone too. That's what I'm using now. It can go to those using the app, a cell number, or email address. I've been an AT&T customer 13 years too and going to stay. I'd like to see it changed, but it appears they are not going to change it. On my old Windows phone I could send to more than 10 people with AT&T. I don't know why the difference.
Message 57 of 236
Contributor

Re: Group text limit of 10 recipients, WHY?

You guys realize that this problem is losing ATT a lot of customers!!!!

Message 58 of 236
Professor

Re: Group text limit of 10 recipients, WHY?


@ToSSeD wrote:

You guys realize that this problem is losing ATT a lot of customers!!!!


ATT's churn rate is amongst the lowest in the industry and holding steady. Even if we were to assume that every one of those customers is leaving because of the 10 text limit (which of course isn't true), it isn't hurting their bottom line.

 

I get that you want/need to be able to text more than 10 people. Work arounds have been suggested. If they don't work for you, feel free to change carriers. Do you continue to shop at a grocery store that doesn't stock products that you need after you've asked them to or do you shop elsewhere?

 

And yes, the comparison between buying a car that won't meet your needs and signing up for wireless service that won't either, is pertinent.

 

Churn.jpg



"Customers helping customers; not always successfully"
Message 59 of 236
Teacher

Re: Group text limit of 10 recipients, WHY?

You're right, most people would not continue to shop at that particular
grocery store. But a grocery store that cares about their customers will
also do everything they can to supply a demand, no matter how insignificant
it may seem to others. Stop trying to compare things to other examples.
This is now boiling down to just straight up ignorance toward customers.
People who work for AT&T themselves were in this thread telling us that we
basically have to deal with it. We shouldn't have to work around things. We
should expect one of the top two cell carriers in the US to at least align
with the competition.
Message 60 of 236
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