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Group text limit of 10 recipients, WHY?

Teacher

Group text limit of 10 recipients, WHY?

When is AT&T going to fix the problem of having a limit of only being able to send a group text to 10 recipients?  No other carrier has a limit on the amount of recipients that can be sent a group text except AT&T.  When are they going to fix this huge problem that they constantly seem to ignore and not give a real answer too? 

 

 

I have been with AT&T for over 22 years and their cell service is great, but their customer service is the worst, and their in store service is just as bad.  The question I asked above has been a constant problem that people have complained about for a while now and they never do anything about it.  Just watch how they answer the question above, if they even respond to it at all.   I guarantee you they will dance around it or use some lame excuse like it's an Iphone problem.  Well I don't have an Iphone, I have a new Samsung S6 Impact and I know other people who have the same phone as me but with Verizon and they have no problem sending group text messages with no limit on the amount of recipients they choose to send them too.  

 

Why is there a limit of only 10 recipients when sending a group text?

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Message 1 of 236
Community Support
Solution
Accepted by (Professor)
Accepted by jt212s
‎09-02-2016 8:40 PM

Re: Group text limit of 10 recipients, WHY?

Hi there @WOMracing

 

I do apologize that you are limited to 10 recipients. We created a Group Text Limit article that goes over why this is in effect. 

 

ChrisZ, AT&T Community Specialist  

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 236
Mentor

Re: Group text limit of 10 recipients, WHY?

I really dislike this suggestion:

 

"Alternatively I can suggest trying a third party messaging platform which poses no limitations on the amount of users or media sent."

 

One limitation regarding third party messaging apps is that Verizon members don't want to, and don't need to download them, so they won't.

 

The response I get from friends is, "How about you join a real mobile network?"

 

One person switching networks is probably more realistic than getting everyone in a group texting thread to download a third party app.

Message 3 of 236
Contributor

Re: Group text limit of 10 recipients, WHY?

I have been using an app called Textra. It allows me to text in group messages without limits. PS - I'm not a representative of Textra, nor do I benefit from people using the app... it just works Smiley Happy

Message 4 of 236
Teacher

Re: Group text limit of 10 recipients, WHY?

Why is it only AT&T that has this network limitation?  All other carriers allow many more recipients on a group text.  If this issue is not resolved soon, I will be going back to Verizon.  It seems to be a fairly simple request made from several of your customers.  If you care to keep business, you would remedy the issue quickly.  

Message 5 of 236
Mentor

Re: Group text limit of 10 recipients, WHY?

Textra doesn't work.  3rd party mms porgrams don't make a difference.  You're lucky.  AT&T hasn't decided to max out your recipients yet.

 

Some people can group message more than 10 people, and some can't.  That's very frustrating.  When you talk to customer service, they just give the "Our max is 10" response.  Even if they themselves can text more than 10.

 

Went to an AT&T store.  The rep said, "My fantasy football league has 14 members.  I can text them all.  There is no limit.  After trying to determine the problem, and talking to a few people, he finally came back with, "I don't know, man.  They say we do have a limit of 10.  Sorry.  I guess there is nothing I can do.  They don't know why I can text more than 10, and you can't."

 

Not upset with the rep.  He did what he could.  I'm upset with the AT&T policy, and the random customers it effects.

 

Message 6 of 236
Mentor

Re: Group text limit of 10 recipients, WHY?

Bottom line, it looks like AT&T will not change this policy.  I have to recommend switching to Verizon if you need to group text with more than 10 recipients.

 

 

Message 7 of 236
Professor

Re: Group text limit of 10 recipients, WHY?

ATT has no intention of "resolving this problem" as they don't see it as a problem, but a solution to spam texting. So my suggestion is to visit a Verizon store ASAP.

 

I had Verizon for two years and had good service. Just got a better deal with ATT.



"Customers helping customers; not always successfully"
Message 8 of 236
Tutor

Re: Group text limit of 10 recipients, WHY?

Thank you AT&T, i just got a group text from 15, guess who can't reply, the AT&T customer, me. I'll keep you because i have unlimited, throttled data. But tell me why I should suggest AT&T to my friends again.... Since you are not doing anything better than any other company. Your not the fastest, not the biggest, not the most reliable, or the cheapest. I need to look at the few remaining companies that offer unlimited, see if they throttle their plans.
Care specialist says use an app, to send the same amount of data through the same network. I got wow'ed with that brilliant answer.
Message 9 of 236
ACE - Expert

Re: Group text limit of 10 recipients, WHY?


@Davidl919 wrote:
I need to look at the few remaining companies that offer unlimited, see if they throttle their plans.


You do realize ATT raised the throttle threshold for unlimited data customers to 22GB and then only when network congestion requires it, yes?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 236
Teacher

Re: Group text limit of 10 recipients, WHY?

This is insane.  I've tried a few apps, but all of them require your entire group to use an app; which isn't going to happen.  ATT, guess what, it's possible to have more than 10 friends in a group (sports, school, etc.) 10 is too low.  20 would be better.  I'm just adding my voice that this limit will not work for me.  I'm also a long time ATT customer, but this might be the final straw.  

 

I have ZERO confidence that anyone at ATT will care or resolve this issue so may have to switch to Verizon.  I've also contacted a few developers to see if they can build a program that will essentially parse the messages into groups of 10 'behind the scenes' so that a user could simply receive and send messages to larger groups and have a program manage the splitting of the groups and then putting the group back together during reciept.  I think it's technically possible so if I can find a way to do it, I'll fund it.

Message 11 of 236
Contributor

Re: Group text limit of 10 recipients, WHY?

It looks like T-Mobile has the same limitation, according to an official post on their forum: https://support.t-mobile.com/thread/83683?start=0&tstart=0

 

Note also that maybe this limit only applies to group texts via MMS, not to group texts via iMessage (which would require that all the recipients of the text be using an iOS device.

Message 12 of 236
Tutor

Re: Group text limit of 10 recipients, WHY?

I can't believe you have not fixed the only 10 per txt messaging problem... This is way to low for people who coach sports or are involved in any organization and need to commicate easy and fast via txt message. Having to set up multiple groups is ridiculous and having to use FB messages is ridiculous... GET THIS FIXED!!!!
Message 13 of 236
Teacher

Re: Group text limit of 10 recipients, WHY?

I agree! AT&T needs to fix this! I am on a parent council at my kids' elementary school... There are 12 of us, so I need the ability to text 11 people at once! But I have to send 2 texts! Not convenient! Not efficient! Totally time consuming! Ugh!
Message 14 of 236
Highlighted
Employee

Re: Group text limit of 10 recipients, WHY?

There isn't anything to be fixed because anything isn't broken. The 10 person limit has been in place for quite a while and this will not change more than likely.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 236
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