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Group text limit - AT&T PLEASE REMOVE

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Teacher

Group text limit - AT&T PLEASE REMOVE

This message is intended for AT&T::
PLEASE remove the group text limit of 10 people. It is very frustrating to use this feature with such an absurd limitation. What's the point of group text? I've contacted Apple and read numerous posts on this forum and the issues lies with AT&T.

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Message 1 of 112
Community Support

Re: Group text limit - AT&T PLEASE REMOVE

Hi there! @CKron1 Thanks for posting your feedback.

 

AT&T is committed to limiting spam messaging over our network so we limit group messaging to 10 people at a time.

 

We would recommend using email if you have more than 10 recipients that you need to stay in contact with at any given time.

 

We apologize for any inconvenience this may have caused.

 

Thank you

Charise

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 112
Professor

Re: Group text limit - AT&T PLEASE REMOVE

I would suggest oyu use a group messaging service so that you can have cahts larger than 10 people.  Skype or GroupMe are two that come to mind.

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Message 3 of 112
Teacher

Re: Group text limit - AT&T PLEASE REMOVE

1) That's RUDE!  "Use something else..." ???  I coach multiple kids' sports teams and email is not "fast" enough when I need to communicate something about a last minute change.

 

 

2) I don't want to have to install another app just because AT&T has a ridiculously low limit on the # of people I can add to a group chat.  I can understand not allowing 100+ recipients because then you start running into problems with potential SPIM (spam for IM) but 10?  I coach multiple kids' sports team and usually have between 12-15 kids on each team.  How about raising the limit to 20 or 25?  Then even big teams (football) could be handled with just 2 groups.

Message 4 of 112
Tutor

Re: Group text limit - AT&T PLEASE REMOVE

Charise,

If the OP or I wanted to use email, then we would. Email is a passive notification system, SMS is an active one. I just realized that months of bizarre problems with text messages from a sports team my kids participate on are the result of this stupid limitation.

You say it is to prevent spam. But that is a stupid reason. Spammers can figure a way around the limitation, real users suffer from it. Then you have the audacity to close this case of solved. Solved? Did you open the post?

If you are still attached to the post, please escalate this ticket to your management. It is inexcusable to have the limitation. Orher providers do not do the same.

 

[Please keep it courteous]

Message 5 of 112
Professor

Re: Group text limit - AT&T PLEASE REMOVE


acsteitz wrote:

1) That's RUDE!  "Use something else..." ???  I coach multiple kids' sports teams and email is not "fast" enough when I need to communicate something about a last minute change.

 

 


How, exactly, is it rude to explain (nicely, btw) the reason behind the policy and to offer an alternative?



"Customers helping customers; not always successfully"
Message 6 of 112

group messaging STILL limited!

I am still having trouble with AT&T as they STILL have a limit on group messaging capped at 10.  I do not believe that it is their job to try to "limit" my spam messages.  if that was the only reason, then it could easily be capped at 50 contacts, which would still cause problems for spammers.Clearly this has been an issue for a very long time with your users (read the community board) and AT&T has done little to remedy the situation beyond offering other apps to use.  I would like to know that the powers that be at AT&T are looking into this problem and not ignoring it.  It seems as though many users are planning on switching carriers over this relatively small issue.

Message 7 of 112
Tutor

Re: Group text limit - AT&T PLEASE REMOVE

Hi Charise,

 

This limit of 10 recipients really is totally wrong.  I understand ATT is trying to use this as a tool to combat text spam, but all this limit is really doing is hampering honest users.  A spammer will have an automated approach to get around this limit of 10 recipients very easily.

 

Please push this up the ATT chain of command to get this limit removed.  It is negatively impacting your customer base.  A lot of people on the forums are upset about this.

 

Regards,

Brian

 

Message 8 of 112
Mentor

Re: Group text limit - AT&T PLEASE REMOVE

What's really odd... Not every AT&T customer is subjected to the odd recipient limit. After being unable to send group texts to more than 10 people, I went to an AT&T store. The salesman told me there is no limit. He then proved it by sending a group text to his entire fantasy football group. 12 people. Same phone as me. I then showed him that I couldn't. After calling technical support, we were told there is a 10 recipient limit.
He was puzzled, and I'm still puzzled.

Should have stayed with Verizon. Looks like porting to AT&T was a HUGE mistake.
Message 9 of 112
Employee

Re: Group text limit - AT&T PLEASE REMOVE

T-Mobile has a limit of 10 also. Verizon is capped at 10 as well. This is the standard in the industry. Every other carrier has these limits imposed also and the rest of us are grateful for them limiting the group texts to prevent spam messages. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 112
Mentor

Re: Group text limit - AT&T PLEASE REMOVE

Your information on Verizon is incorrect.  I don't know about T-Mobile, but with Verizon I was never limited to 10.  I was even in group threads with more than 20 recipients.

I'm in a group text thread (or used to be) with 14 clients who all use Verizon.  Everyone but me is able to participate in the group text conversation.

 

This IS definitely an AT&T problem.  

 

***In talking with AT&T, device manufacturers also set recipient limits.  My current device has a 25 person cap. Unfortunately, AT&T will not allow me to use even half of that.

Message 11 of 112
Mentor

Re: Group text limit - AT&T PLEASE REMOVE

Interesting take.

 

"If you can't fit your usage within these limits it is not the fault or problem of the carrier and network. It is your usage pattern"

 

Meanwhile AT&T has become the running joke in group threads with my clients.  Everytime I reply, I have to leave people out.  But, I guess this is my problem since I did join the AT&T network.

 

If everyone who relies on larger group texts switches to Verizon (who appears to have a better understaning of how people communicate), will it then become an AT&T problem?

Message 12 of 112
Tutor

Re: Group text limit - AT&T PLEASE REMOVE

Wow david606, with all due respect, you might want to work on your customer service. It is a problem because it's impacting every customer's user experience. People have groups of more than ten people that they would like to communicate with. You limit that for reason that doesn't make sense. What's the difference between 10 and 20 people when it comes to spam? At&T should react to the majority's user experience. That's called customer service. 

Message 13 of 112
Contributor

Re: Group text limit - AT&T PLEASE REMOVE

I agree, this is very frustrating!!  Do you know how many spam mms messages I have received since texting started?  None!!  So saying it is to limit spam messaging is a poor answer. I get more robocalls than spam texts!  Don't say its our problem if the carrier is limiting what we can do with our paid for plans and phones!!

Message 14 of 112

Re: Group text limit - AT&T PLEASE REMOVE

I have exactly the same problem. We have a golf group of 20 guys, and send a text around to alert tee times (in Grand Rapids MI). Everyone but myself uses Verizon; I'm ATT. When a group text goes out, I receive it from the sender and a RANDOM 9 other people of the 20. When I reply, only those RANDOM 10 people receive the text. I have an iphone, unlimited texting, and group messaging is enabled. I was told by ATT that THEY limit the group msging to 10.  In my opinion, the ONLY reason for doing this is because most people have an unlimited text plan, and they are IN FACT LIMITING the plan by imposing this artificial limit. It is the CUSTOMER who defines how to use a service, and companies that don't adapt to users needs are replaced by those who do. Group txting is becoming much more prevalent as a way for groups to organize meetings quickly and efficiently. ATT is creating INEFFICIENCY by imposing this limit and trying to alter peoples behavior (really?).  This is a cost use, that's all. It has nothing to do with spam. As the previous reply said, I too have NEVER had a spam text and I have been with ATT from the beginning of cell phones. ATT needs to listen to their users and increase this limit to a resonable group number. I don't think this is going to break the bank at ATT, and needs to be traded against the bad will this issue is creating and lost customers. If a corporate customer like myself is ready to leave the service over this issue, then it is time to do a cost/benefit analysis and raise the limit. This is not rocket science!

David Johnson

Message 15 of 112
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