Mentor
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3 Messages
Group Texting Limit
Have you removed the group texting limit of 10? It appears it is still in place. A huge number of your customers are crying out for a change. Would you please do the right thing and change your limit to a minimum of 200. I run a volunteer organization which uses a database based application to manager our communication. For texting this application uses my SMS service. It is not uncommon for me to send a text to a 110 folks which means I have to send 11 different texts message picking a max of 10 names for each send. What a pain. I should be able to select all and send to the entire group at once but I can not because of AT&T absurd limit. It is not reasonable to expect me to maintain a separate database of contact numbers in a third party app just for texting purposes.
I have seen your response to many of these post and it is unacceptable. AT&T is committed to limiting SPAM is a ridiculous excuse. SPAM goes to thousands not 10 or hundreds. If limiting SPAM is really the concern you could change your limit to 200 which would make all your customers happy and solve the SPAM problem. Don't apologize to me of the inconvenience it is causing. If you were really sorry you would change the limit instead of hiding behind some lame excuse. Don't offer me solutions which involve using third party app that would require me to maintain two databases. This is not practical.
Can you change the limit to a reasonable limit? Do you have any other reasonable solution?
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @thewink,
We know how important it is for you to be able to send a group message to more than 10 contacts. This limit is due to a network limitation.
If you have any other questions or concerns, please feel free to contact us. Have a great rest of your day!
Vanessa, AT&T Community Specialist
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thewink
Mentor
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3 Messages
7 years ago
Are you working on a solution to change the network so that it can accommodate larger text group sizes? I am sure whatever is causing the limitation can be fixed. Thanks
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hi @thewink,
We appreciate your feedback! I will pass along your concerns and feedback to the proper channels for review. Thank you for taking the time to let us know of your concerns.
I wish you a wonderful rest of your day!
Vanessa, AT&T Community Specialist
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Lms4310
Teacher
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1 Message
7 years ago
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pgrey
Master
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3.5K Messages
7 years ago
@Lms4310, @thewink There are other ways to make this work, such as Textra, GroupMe, amongst many third-party options, on AT&T. While not officially endorsed, they do a good job of handling larger groups.
The (most likely) reason carriers have this in place (of varying size limits) is that "spam" texts can be onerous, and very hard on everyone, including people trying to send texts and failing, because of (potential) overload on servers and other juncture points for MMS/SMS.
If an app decided to send 500k payloads to 300 of your contacts, and attempts to get each of those to do the same, you can get a pretty quick idea of how this gets exponential (or worse), quickly.
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thewink
Mentor
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3 Messages
7 years ago
ACE. Group Me wont work for my application because I have a database application which manages the contact info for the individuals in my organization. The individuals login into the database and keep their own contact info up to date. The application has the ability to send text messages to various distribution list. It does this by using the data providers texting service or in this case AT&T. If used Group Me I would have to create another database within group me, meaning I would now have to manage two databases. I have no way of knowing when someone changes their contact info so how could I keep the Group Me database up to date? It would be impossible.
Also, in terms of your exponential example, the distribution would quickly grow regardless of it you started with 10 or 300 and so I don't see how setting it at 10 really solves the spam problem
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Honory
Tutor
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3 Messages
7 years ago
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David606
Employee
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3.5K Messages
7 years ago
I assume some of this has a lot to deal with what would be tons of calls and such if it wasn't working properly with a larger limit. A 10 person group limit is easier to troubleshoot, find issues and provide support for.
"I am in a group with 26 other people and 3 are not getting messages properly"
And when those 3 other recipients are customers of other carriers how is that going to get solved? It'll be a back and forth of "Verizon's fault!" and then they'll say "It's AT&T's fault" and then it'll be "T-Mobile's fault...." There is no way to provide inter-carrier SMS support among that many senders and recipients.
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Wikoska
Tutor
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1 Message
7 years ago
For crying out loud AT&T, why is this still an issue? It literally makes no sense to maintain this 10 recipient limit! I'm the only one in my group of 21 people that can't respond to our group texts. This is absolutely ridiculous. I've been a loyal customer for 20 YEARS but I'm just about done. If it wasn't for the 30 month contracts on my family's phones I'd be gone already.
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kohaiut
Tutor
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3 Messages
6 years ago
Crap! I just ran into this limit. This should be published somewhere so people know about it. I guess I need to tell my extended family I have to vote them off the island because I can only have 10 of them in my life according to ATT. No more babies, no more getting married.
The more I use ATT the more I miss Verizon. I just posted this limit to my facebook page so everyone is aware of it. I think the more we publish this negative aspect of ATT, the more likely they are to fix it. I'm putting this on my blog as well.
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