- edited 01-15-2019 1:40 PM
I have an iPhone 8 (this issue was also present on my iPhone 6s while on Verizon).
We have a family group text string that has numbers from different carriers and mobile phones. 2 Androids on T-Mobile, 1 Android on Verizon, 1 iPhone on Verizon, 2 iPhones on Sprint, 2 Android on Sprint and mine - iPhone 8 on AT&T.
I am the only person on the group message who does not receive group texts from several of the numbers. However, I can receive individual texts from those same numbers I do not receive as a group text. Interestingly enough - while I can receive individual texts from them, I cannot receive picture messages from them as individual.
No one else has this issue - so from deductive reasoning I would assume the issue is definitely on my end. Considering others with an iPhone still receive the group messages I do not.
I have tried everything - deleting all texts, deleting the contacts, turning on/off group messaging settings, resetting network settings and even hard resetting my phone.
What else can I do?
Solved by: Go to Solution.
01-16-2019 2:42 PM
Let's look into that for you, @manderson!
Has this always been your experience even while your were subscribed to your previous carrier or did this issue occur following a change on your device say a software update? Have you tried re-inserting the SIM card? Does the issue still occur while using a third party app?
Let us know so we may provide adequate support.
Lar, AT&T Community Specialist
01-17-2019 8:52 AM
Yes, it happened when I was with a previous carrier - but since I switched to AT&T it became worse. First I couldn't receive group texts from 2 numbers, now it is up to 3. It is consistent across several iPhone devices and software versions. Removing and reinserting the SIM does not work. Apple indicates it's a carrier issue, but I'm at a loss.
01-17-2019 9:23 AM
Thank you for that information, @manderson. Check out these forums post about Group messaging for Android and iPhone. Each one of these posts have helped many people who were experiencing the same issue.
Makaela, AT&T Community Specialist.
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