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Group Text Limit of 10 Recipients – Good News Is Here

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Group Text Limit of 10 Recipients – Good News Is Here

Hi everyone, Chris here. I have some super great news. AT&T is increasing the number of people you can group text and it is slowly being rolled out and tested on specific devices. My buddy David T wrote an Advance Messaging article that goes over group messaging and the new features to come. It has been a long time coming!_GroupMessageLimit_.png

 

Why Are There Limits?

 AT&T has implemented a limit to the number of group message participants as a way to protect our customers from spam and/or malicious software. AT&T is vigilant about protecting you, our customers, from unsolicited text message spam.  We are evaluating options for supporting larger group limits in the future.

 

Is AT&T Going To Update The Limit?

I can tell you that we are evaluating options for supporting larger group limits in the future. As this time, I do not have any information if or when a change will take place. Last checked 11/20/2018.

 

If spam messages have affected you, you can report them by:

  • Forwarding a copy of the SMS and MMS spam to short code 7726 (SPAM).
  • You are not charged for forwarding the spam message to 7726.

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
127,287 Views
Message 1 of 268

Re: Group Text Limit – Information from AT

This is really embarrassing. As a mom, I have to explain to 16 other mom's why I can't respond or participate in group texts regarding a girl scout troop. As an employee, I cannot respond to a group text regarding scheduling needs. As a friend, I cannot respond to a group text regarding a group get together. Why again am I paying for a service that I have to make excuses and apologize for? I might as well tell everyone my phone is shut off because I didn't play the bill! 

Message 256 of 268
Teacher

Re: Group Text Limit – Information from AT

The best thing to do for all is to drop AT&T and go to another carrier.  There are much better options.  AT&T has a minimal platform and is milking it for profit as long as they can.  The basic consumer is not their bread and butter. Large corporate accounts are where they make their large dollars and the corporations are glad to pay extra for what other carriers provide as part of their basic plan.  Dropping AT&T may not hurt them, but you will feel better AND have better service form a company in business for the basic consumer.

Message 257 of 268
Tutor

Re: Group Text Limit – Information from AT&T

I am an android user and I am not allowed to reply to a group of 10+.  However, my wife is an iPhone user and IS allowed to reply in the same group. How can I fix this?

Message 258 of 268
Contributor

Re: Group Text Limit – Information from AT&T

@sorcann ....it is NOT a phone issue...it is a "provider" issue. AT&T limits to a group of 10 for the lame, idiotic reason stated above,

Message 259 of 268
Tutor

Re: Group Text Limit – Information from AT

Hi, thanks for your reply. If that is true, how does my wife have the
ability to reply to the same group text of 16 people with her iPhone on the
same plan as me?
Message 260 of 268

Re: Group Text Limit – Information from AT

Turn on advance messaging(if you have a Galaxy or supported device)..been replying to/creating  groups of 10+(20 max) for a couple of weeks now

Message 261 of 268
Teacher

Re: Group Text Limit – Information from AT

Nope, not an option on my Note 8.

Message 262 of 268
Contributor

Re: Group Text Limit – Information from AT

This is ridiculous! Many groups and clubs use Messenger to communicate. Stop trying so hard to protect me! Been with AT&T 20 years for mobile service. If this isn't fixed STAT, I will be among those leaving. You darn sure aren't the best deal around.

Message 263 of 268
Contributor

Re: Group Text Limit – Information from AT

I have a Note 8 and AT&T service, and by simply installing a third party sms app (I've tried three others) and then under settings->apps-><app name> set it to be the default messaging app; each app let me send to at least 14 other contacts--that is my biggest test base I have experimented with. Also, they all automatically imported the messages from the other apps, so you don't lose your messages when changing to a new sms app.

Message 264 of 268
Contributor

Re: Group Text Limit – Information from AT

Does anyone know if they are changing the number from 10 to 20 or not if not I'm leaving att

Message 265 of 268
Contributor

Re: Group Text Limit – Information from AT&T

AT&T DO SOMETHING!   Your reasoning for "spam" and your new "group text" are pretty lame.    With all your resources, you have not been able to fix this pretty simple problem.

 

HERE IS A SUPER SIMPLE SOLUTION.    Just increase the number from 10 to 20!    That should be a 2 minute code change.    It will address 95% of the complaints on this issue, and you can still hold on to your "SPAM" concerns reasoning.   CAN YOU PLEASE GET THIS DONE ASAP?    

Message 266 of 268
Mentor

Re: Group Text Limit – Information from AT&T

Hi 

This is a 10 years old issue. They don't care about the customers. They have other revenue sources and the mobile customers like us don't mean much to them. I was a ATT customers for almost 20 years.  It is a 30 seconds code change. The only way to get their attention is when people leaves in drove and it impact their revenue.

 

i solved this problem all by myself 3 months ago. I switch to Tmobile and save 25.00 a month on top of having no text limit. why are you begging ATT to change their way ? Just switch ... 

Message 267 of 268
Contributor

Re: Group Text Limit – Information from AT&T

Because you are dragging your feet on fixing this issue I am exploring differant carriers. My wife and I have been with AT&T a long time. I am tired of my group sending me messages that I cant respond to because you limit my ability to send to only 10 people.

 

Message 268 of 268
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