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Group Text Limit of 10 Recipients – Good News Is Here

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Group Text Limit of 10 Recipients – Good News Is Here

Hi everyone, Chris here. I have some super great news. AT&T is increasing the number of people you can group text and it is slowly being rolled out and tested on specific devices. My buddy David T wrote an Advance Messing article that goes over group messaging and the new features to come. It has been a long thing coming!_GroupMessageLimit_.png

 

Why Are There Limits?

 AT&T has implemented a limit to the number of group message participants as a way to protect our customers from spam and/or malicious software. AT&T is vigilant about protecting you, our customers, from unsolicited text message spam.  We are evaluating options for supporting larger group limits in the future.

 

Is AT&T Going To Update The Limit?

I can tell you that we are evaluating options for supporting larger group limits in the future. As this time, I do not have any information if or when a change will take place. Last checked 11/20/2018.

 

If spam messages have affected you, you can report them by:

  • Forwarding a copy of the SMS and MMS spam to short code 7726 (SPAM).
  • You are not charged for forwarding the spam message to 7726.

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
108,450 Views
Message 1 of 250
Teacher

Re: Group Text Limit – Information from AT&T

I agree! Leave it up to individual consumer. 

Message 31 of 250

Re: Group Text Limit – Information from AT&T

The reasoning about protecting subscribers from spam is ridiculous. I still get the text message if it is sent to more than ten recipients. However, I cannot respond to more than ten recipients. So the limitation does not meet the objective and causes customers a major annoyance, so much so that I know many people that have left AT&T and gone to other providers. 

Message 32 of 250

Re: Group Text Limit – Information from AT&T

I know I am beating a dead horse however, we are a world of technology and for ATT to be the only company to have a ten group text limit is hard to accept. I coach two teams and have a group of umpires with more than 10 and this makes communication difficult. We NEED more than ten on a group. Even if you went to 20 that would be great and fix alot of the issues with 90 percent of your texting customers. REALLY ATT get up to date on this stuff. Its sad that I want to switch back so that my text can reach my teams. 

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Message 33 of 250
Tutor

Re: Group Text Limit – Information from AT&T

I read why there is a limit- it does'nt hold weight. I have five phones on my plan and a family with many members. We just had a event where we had to set up multiple groups to communicate - ridiculous - because we are ATT customers and have been for at least 15 years. However most of our family is Verizon.... they do not have this problem. It comes up again and again. while you are looking into it and weighing your options- I'm looking into another carrier. Odds are- I find a solution first. 

Message 34 of 250
ACE - Sage

Re: Group Text Limit – Information from AT&T

@KP251959

Just so you know, most carriers have a limit.  Verizon just has a higher one. So that’s kind of your option if this is the deal breaker for you.  

   

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 250
Mentor

Re: Group Text Limit – Information from AT

It is the limit of 10 that is the problem...not the concept of a limit...10
is ridiculously low
Message 36 of 250

Re: Group Text Limit – Information from AT&T

Moving my business plan with 18 phones to Verizon. We can’t communicate as a team utilizing the most efficient way of doing so. Too bad, the price was right. 

Message 37 of 250
Tutor

Re: Group Text Limit – Information from AT&T

This is ridiculous.  If I'd known this before switching to AT&T, I wouldn't have switched.  After doing some internet searches, I've seen an OVERWHELMING number of people complaining about this "feature", yet AT&T hasn't changed it.

 

Listen to your customers.  Remove the limit. 

 

And in the meantime, I'm telling EVERYONE who asks me how I like AT&T about this issue and suggesting that they avoid this carrier.

Message 38 of 250
Tutor

Re: Group Text Limit – Information from AT&T

Same problem. Can't keep management informed of issues with a flying spacecraft...

The users with Verizon phones can though...

Can you say simple solution -> Switch carriers.

Message 39 of 250
Anonymous
Not applicable

Re: Group Text Limit – Information from AT&T

I help coach my son’s baseball team.  With 11 on the team, I can only communicate with one parent and can’t include my wife on the strand.  This has caused the team to run into issues where game updates have been missed and no easy way to quickly communicate.  This is unacceptable. 

Message 40 of 250
Tutor

Re: Group Text Limit – Information from AT&T

I was at my Niece's wedding the other day. My sister sent a message to a large group. I ended up with 9 different threads. Trying to read the messages in order and make sense of them was impossible. Then when I replied on one of the threads,  only 10 received it and as a second thread. Extremely annoying. 

Message 41 of 250
Tutor

Re: Group Text Limit – Information from AT&T

10 recipients is not enough. This is a major headache for my social group with 13 members. Please increase the limit.

Message 42 of 250
Tutor

Re: Group Text Limit – Information from AT&T

this is some crap. I was with Verizon and you could add as many as 20 people.

 

Message 43 of 250
Tutor

Re: Group Text Limit – Information from AT&T

It's been 4 months since the last post on this issue.  Any updates?  Not being able to send out group texts to more than 10 people at a time is really limiting and frustrating.  Please remove the restriction.

Message 44 of 250
Teacher

Re: Group Text Limit – Information from AT&T

I find this policy COMPLETELY out of touch with the consumer sentiment. Try doing even a little bit of market research and you will see how antiquated this policy is. 

Message 45 of 250
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