- edited 11-20-2018 12:03 PM
I have seen questions and concerns regarding the 10-text limit on the AT&T network and wanted to address this.
Why Are There Limits?
AT&T has implemented a limit to the number of group message participants as a way to protect our customers from spam and/or malicious software. AT&T is vigilant about protecting you, our customers, from unsolicited text message spam. We are evaluating options for supporting larger group limits in the future.
Is AT&T Going To Update The Limit?
I can tell you that we are evaluating options for supporting larger group limits in the future. As this time, I do not have any information if or when a change will take place. Last checked 11/20/2018.
If spam messages have affected you, you can report them by:
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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- edited 04-23-2018 7:42 PM
The reasoning about protecting subscribers from spam is ridiculous. I still get the text message if it is sent to more than ten recipients. However, I cannot respond to more than ten recipients. So the limitation does not meet the objective and causes customers a major annoyance, so much so that I know many people that have left AT&T and gone to other providers.
04-30-2018 8:12 AM
I know I am beating a dead horse however, we are a world of technology and for ATT to be the only company to have a ten group text limit is hard to accept. I coach two teams and have a group of umpires with more than 10 and this makes communication difficult. We NEED more than ten on a group. Even if you went to 20 that would be great and fix alot of the issues with 90 percent of your texting customers. REALLY ATT get up to date on this stuff. Its sad that I want to switch back so that my text can reach my teams.
04-30-2018 8:48 AM
I read why there is a limit- it does'nt hold weight. I have five phones on my plan and a family with many members. We just had a event where we had to set up multiple groups to communicate - ridiculous - because we are ATT customers and have been for at least 15 years. However most of our family is Verizon.... they do not have this problem. It comes up again and again. while you are looking into it and weighing your options- I'm looking into another carrier. Odds are- I find a solution first.
04-30-2018 10:25 AM
Just so you know, most carriers have a limit. Verizon just has a higher one. So that’s kind of your option if this is the deal breaker for you.
05-02-2018 4:39 PM
Moving my business plan with 18 phones to Verizon. We can’t communicate as a team utilizing the most efficient way of doing so. Too bad, the price was right.
- edited 05-04-2018 7:31 AM
This is ridiculous. If I'd known this before switching to AT&T, I wouldn't have switched. After doing some internet searches, I've seen an OVERWHELMING number of people complaining about this "feature", yet AT&T hasn't changed it.
Listen to your customers. Remove the limit.
And in the meantime, I'm telling EVERYONE who asks me how I like AT&T about this issue and suggesting that they avoid this carrier.
- edited 05-16-2018 3:42 PM
Same problem. Can't keep management informed of issues with a flying spacecraft...
The users with Verizon phones can though...
Can you say simple solution -> Switch carriers.
05-20-2018 5:02 AM
I help coach my son’s baseball team. With 11 on the team, I can only communicate with one parent and can’t include my wife on the strand. This has caused the team to run into issues where game updates have been missed and no easy way to quickly communicate. This is unacceptable.
05-20-2018 9:38 PM
I was at my Niece's wedding the other day. My sister sent a message to a large group. I ended up with 9 different threads. Trying to read the messages in order and make sense of them was impossible. Then when I replied on one of the threads, only 10 received it and as a second thread. Extremely annoying.
05-26-2018 6:43 AM
10 recipients is not enough. This is a major headache for my social group with 13 members. Please increase the limit.
- edited 06-05-2018 4:48 PM
It's been 4 months since the last post on this issue. Any updates? Not being able to send out group texts to more than 10 people at a time is really limiting and frustrating. Please remove the restriction.
06-10-2018 6:10 AM
I find this policy COMPLETELY out of touch with the consumer sentiment. Try doing even a little bit of market research and you will see how antiquated this policy is.
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