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Group Text Limit of 10 Recipients – Answers from AT&T

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Group Text Limit of 10 Recipients – Answers from AT&T

 I have seen questions and concerns regarding the 10-text limit on the AT&T network and wanted to address this._GroupMessageLimit_.png

 

Why Are There Limits?

 AT&T has implemented a limit to the number of group message participants as a way to protect our customers from spam and/or malicious software. AT&T is vigilant about protecting you, our customers, from unsolicited text message spam.  We are evaluating options for supporting larger group limits in the future.

 

Is AT&T Going To Update The Limit?

I can tell you that we are evaluating options for supporting larger group limits in the future. As this time, I do not have any information if or when a change will take place. Last checked 11/20/2018.

 

If spam messages have affected you, you can report them by:

  • Forwarding a copy of the SMS and MMS spam to short code 7726 (SPAM).
  • You are not charged for forwarding the spam message to 7726.

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 159
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‎02-05-2018 11:44 AM

Re: Group Text Limit – Information from AT&T

AT&T 10-Text Limit is a big topic and we know that. Check out the information above to learn why there is a limit. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 159
Mentor

Re: Group Text Limit – Information from AT&T

I'm not buying the reasoning. Everyone else in my family uses a competitor, I have ATT through work device. None of my family members have a problem with spam. In my case, you are limiting my ability to respond to my 6 siblings and there spouses (total of 14) about a summer vacation. Let the consumer have some freedom, get rid of this silly limitation.

Message 3 of 159
Mentor

Re: Group Text Limit – Information from AT&T

I'm not buying the reasoning. Everyone else in my family uses a competitor, I have ATT through work device. None of my family members have a problem with spam. In my case, you are limiting my ability to respond to my 6 siblings and there spouses (total of 14) about a summer vacation. Let the consumer have some freedom, get rid of this silly limitation.

Message 4 of 159
Mentor

Re: Group Text Limit – Information from AT&T

Is this why when someone who is Verizon sends a message to 15 people, once people start responding we end up with multiple messages with 10 of the 15 recipients listed on each one? Is AT&T responsible for our group messages ending up in pieces?

Message 5 of 159

Re: Group Text Limit – Information from AT&T

This group text limit is ridiculous and the reasoning behind it is even more crazy.  If i'm texting 12 of my friends and expecting responses back from everyone, it's NOT spam. At this point in the game, AT&T as a company should have corrected this "issue" and done away with the limitation. Get it together AT&T. It's honestly annoying enough to consider changing to another provider who can and will support the size of the group texts without limitations.  I have a party of 12 of us planning for a wedding that is being held outside of the country.  We aren't all in the same state. Texting is easier than emailing for things that need a quick response from everyone. We are very close group of friends who like to reach out and talk about things other than this wedding and the limitation is super annoying when I receive three other messages for the same text thread. And since i'm the only one with AT&T they get on me because they're just as annoyed. This company boasts about how they're one of the best but if you ask me, the better companies allow for no limitations on what the consumer wants/needs. As a company you say you "hear" us, but are you listening?  Fix the issue already. 

Message 6 of 159
Mentor

Re: Group Text Limit – Information from AT&T

The above is a very weak argument for limiting the number of recipients in a group text to 10.  There is an enormous difference between the 20-30 people that a PTO, or other work group member, would be interested in contacting and the hundreds or thousands of recipients needed by hackers/spammers/etc to be successful.  Simply increase the limit to something reasonable!  I can't even invite 6 couples to dinner with the limit at 10...it's just ridiculous.

 

Message 7 of 159
ACE - Sage

Re: Group Text Limit – Information from AT&T

have to agree.  stop dragging your feet!

i might get one spam text a year, easily stopped.  a bump to 20 would stop the complaints and not cause a problem.   loosen the grip!

call protect has cut calls from spam, etc to next to nothing.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 159
Teacher

Re: Group Text Limit – Information from AT&T

Dear AT&T, 

This is hardly a solved problem. Just because you have a reason for the group text chat to be in place does not mean you have answered or fixed the problem for your users. My family isn't spam and because I'm using your carrier it keeps me from connecting with them in a way that is convenient. I am strongly considering leaving your network because of this limitation. I find it unacceptable that you would not make changes to accommodate  your paying customers. 

Message 9 of 159

Re: Group Text Limit – Information from AT&T

I am very disappointed that AT&T doesn't allow me to send a group text to more than 10 recipients. I am trying to find a way to communicate with the staff members in my school building in the event of a crisis. I may have to consider changing to another provider it AT&T will not reconsider changing their policy.

Message 10 of 159
Teacher

Re: Group Text Limit – Information from AT&T

This is ridiculously!  I bought new phone thinking problem would be fixed.  Not realizing t was At&t issue.  My son is on basketball team and I am missing important information because there are more than 10 recipients.  Thinking I should return all 3 phones and switch carriers.  This is not necessary stress and should be an easy fix for a communication carrier.  Disappointed 

Message 11 of 159
Teacher

Re: Group Text Limit – Information from AT&T

Totally agree in the ridiculous nature of this. You should allow a setting that allows me to set the group text number. Please provide a real solution or we might have to opt for the competitor.

Message 12 of 159

Re: Group Text Limit – Information from AT&T

I have talked with other people who use different carriers and asked them if they had problems with spam texts and they all told me they do not have any problems. AT&T please make the change to allow more than 10 recipients for group messaging.

 

One positive for me is that all of the phones and tablets on my plan are past the contract time so would be no problem to make a switch to a different carrier.

Message 13 of 159
Teacher

Re: Group Text Limit – Information from AT&T

You are the only carrier that has a limit. This is messed up. If I hadn’t just signed a new installment agreement then I would leave. 

Message 14 of 159
ACE - Sage

Re: Group Text Limit – Information from AT&T

@KimMoore

No they aren’t.  All carriers have a limit.  Verizon limits at 20. T-mobile to 10.  Straight talk is 10.    10 seems to be the industry standard.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 159
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