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Group Messaging Not Working - iPhone Fix

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Group Messaging Not Working - iPhone Fix

Group_Message.png

Get back in the conversation!

 

Having trouble sending a text in a group message? What about just sending a text? Are you missing the conversation? That is never good but we can help with that!

 

How To Restore Group Text Functionality

 

Step 1

Tap Settings > Scroll down and tap Messages > Scroll down to SMS/ MMS

and disable the feature.

 

Step 2

Go back to Settings > Tap on General > Scroll down and tap Reset > Select Reset Network Settings > Enter your pass-code > Tap Restart Network Settings

 

Step 3

Turn Messaging back on by performing the step in step 1, go back the messages. You will see MMS Messaging. Enable text messaging by sliding the button to the right. You may need to turn your phone off and back on to restore text functionality.

 

Having an Android? 

iPhone not receiving texts from androids

Android Troubleshooting article   

 

ChrisZ, AT&T Community Manager

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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‎09-08-2017 12:57 PM

Re: Group Messaging Not Working - iPhone Fix

If you are having trouble with your group messaging, check out the article above! It should help! Please feel free to comment below if you have additional solutions!

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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iPhone 7 Plus group messages not received

Started today... I’m not getting text messages from Android users in group messages
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Re: iPhone 7 Plus group messages not received

I'm having the same problem. I'm not receiving text messages from Androids in group texts. I spent 2 hours at an ATT store this past Thursday, but they could not solve my issue. They were able to reproduce the issue on my iphone X. They even put my sim card into other phones in the store and were able to reproduce the issue, however, they COULD NOT solve the issue.... I would love to know the solution to this issue.....

 

Thanks!!

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