- edited 12-22-2017 2:10 PM by ATTCustomerCare
Get back in the conversation!
Having trouble sending a text in a group message? What about just sending a text? Are you missing the conversation? That is never good but we can help with that!
How To Restore Group Text Functionality
Tap Settings > Scroll down and tap Messages > Scroll down to SMS/ MMS
and disable the feature.
Go back to Settings > Tap on General > Scroll down and tap Reset > Select Reset Network Settings > Enter your pass-code > Tap Restart Network Settings
Turn Messaging back on by performing the step in step 1, go back the messages. You will see MMS Messaging. Enable text messaging by sliding the button to the right. You may need to turn your phone off and back on to restore text functionality.
Having an Android?
Android Troubleshooting article
ChrisZ, AT&T Community Manager
AT&T Customer Care
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Solved by: Go to Solution.
09-08-2017 12:53 PM
If you are having trouble with your group messaging, check out the article above! It should help! Please feel free to comment below if you have additional solutions!
ChrisZ, AT&T Community Specialist
01-27-2018 5:31 AM
I'm having the same problem. I'm not receiving text messages from Androids in group texts. I spent 2 hours at an ATT store this past Thursday, but they could not solve my issue. They were able to reproduce the issue on my iphone X. They even put my sim card into other phones in the store and were able to reproduce the issue, however, they COULD NOT solve the issue.... I would love to know the solution to this issue.....
09-05-2018 3:20 PM
Yes. I applied the solution twice. I still have delays of over an hour for group messages to carriers other than AT&T, even when I am sending to another I Phone. BB
09-27-2018 7:39 AM
I complete the latest software updated for my iPhone 8+ last night. The steps above did not improve my group messaging issue. Can AT&T please report this issue to apple.
09-28-2018 6:58 PM
I also cannot receive or send messages in group chat. I couldn’t with my 7 plus and I just got the Xs Max and still can’t. Can someone help?
11-02-2018 3:20 PM
What is going on with this issue?!?!? I was receiving group messages and now I am not!!! Even after the fix. I'm sooo over this happening every couple of weeks. I should have stayed with Sprint!!
11-10-2018 8:04 PM
Has anyone fixed the group message problem??
AT&T is so expensive and the service gets worse everyday they should reduce our bills to half as the service is getting worse
- edited 12-18-2018 2:03 PM
this just started happening to my wife's iPhone Xs last week. the above fix did nothing, except delete all of her saved WiFi passwords. gees, thanks Apple for having the only way to reset the network in iOS 12 slam ALL radio functions. Ridiculous.
The weird thing is she can send MMS messages (i.e. pictures or group texts) but she can't receive them. If she reboots the phone, she usually gets a couple of these "stuck" MMS texts, but not all that are outstanding. Sometimes she gets none of these texts on a reboot. It's really random.
I talked to AT&T advanced support yesterday. They said there are many iPhones out there with the issue, they are aware of it and looking into the problem. We recently changed plans so they are looking there first to see if that contributed to it. One thing they said to try in the meantime is to turn off iMessages, but leave MMS messages on. That hasn't made any change yet that we've noticed.
I've seen some solutions posted on other forums. usually it involves deleting the phone number from the system and issuing a new SIM with that number, basically just eliminating the problem SIM number from the system. And in one unfortunate case they determined that the phone number had been flagged by another carrier as a spammer and so was being blocked. The only fix there was to issue a whole new phone number. Yuck.
Edit: looks like they were able to address this on the network level: back logged MMS texts started coming through today and I tested it with a bunch of new group MMS texts via Android and Windows phones and it works again. Thanks AT&T support!
01-19-2019 4:31 AM
Same issue. I’m switching to Verizon ASAP. Tired of paying all this money and I can’t group text.
02-14-2019 1:48 PM
I have been having issues on & off for about 6 months now on my Iphone 8. Nothing that I have tried today is fixing it. I turned on/off sms/mms messaging, on/off airplane mode, reset network settings, rebooted my phone etc. but I still have literally hundreds of outstanding group messages that I have not received from yesterday and today. This is getting ridiculous. Please help.
02-15-2019 4:29 AM
02-15-2019 8:11 AM
02-17-2019 11:24 AM
iPhone 10X with the same issue. Spent several hours with apple support. The group (both ATT and non ATT users) get my texts, but I don't see any of their's. The only way the messages are coming is if I turn off my phone and then turn it back on. Then I get a whole batch of messages at once. It started about Wednesday, right around the same time the last update from Apple came in. ATT needs to fix this!